Customer Service Project Manager

Executive Summary

Able to prioritize efficiently and effectively

Detail oriented, with emphasis towards research / technical information

Outstanding customer service

Strong communication skills

Professional Experience

Level II Machine Operator – Gilbarco Veeder-Root, Greensboro, NC April 2016 to November 2016

Machined dispenser parts per specifications, while holding to high quality tolerances.

Load and unload CNC machinery to mill parts for meter assembly.

Assemble various parts per customer specifications.

Train employees on assembly and machining procedures to ensure high quality standards.

Participated in certification of ISO 14001, as well as various Kaizens.

Paralegal - Teeter Law Firm, Winston Salem, NC September 2012 to November 2013

Create and maintain client files and file pleadings, correspondence and related tasks.

Draft pleadings, discovery requests, summons, and other documents as required.

Prepare calendar requests as needed for motions, and trials.

Conduct legal research as requested by attorneys.

Answer phones, and greet clients.

Detailer / Project Manager – Cook & Boardman, Winston Salem, NC January 2007 to February 2009

Accurately entered detailed information into specialized software within specific time frame.

Review contracts to ensure proper language and negotiations meet with company requirements.

Analyzed product information daily, to ensure proper placement was used within each project.

Verified orders with vendors, resolved discrepancies, approved invoices for payment.

Met daily with project managers to discuss project updates and changes.

Created spreadsheets to ease in productivity of estimating and project management.

Processed billing as required, including AIA documents for certain projects.

Assist fellow employees as necessary to ensure deadlines are met.

Assisted fellow employees with software and computer issues, including training.

Sales Assistant / Estimator – Arc One, LLC, Winston Salem, NC

October 2001 to September 2006

Review contracts to ensure proper language and negotiations meet with company requirements.

Attended multiple industry specific classes to learn about their various products, correct pricing and usage of their products.

Quickly determined status of two projects when transferred to my office at their mid-point and successfully organized for completion of the projects to clients’ satisfaction.

Verified orders to ensure accuracy with vendors, resolved discrepancies, approved invoices for payment.

Processed payables and receivables as required.

Assist fellow employees as necessary to ensure deadlines are met.

Assisted with computer training, in office and over internet.

Education Forsyth Technical Community College, Winston Salem, NC

Associate in Applied Science with a focus on Paralegal Studies, graduated May 2012

Certifications Notary Public

National Career Readiness Certificate – Gold Level

National CRC ID#592JMSZ9ZCQ8; North Carolina CRC ID#140524

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