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Sales Customer Service

Location:
Salary:
8000
Posted:
May 01, 2017

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Resume:

Ahmad Dewan

UAE, Dubai

Tel: 009**-*********

E-mail: acz2wu@r.postjobfree.com

PERSOANL INFORMATION

Date of Birth : 12st of June 1984.

Place of Birth : Aleppo, Syria

Nationality : Syrian

Marital Status : Married

Visa Status : employed

PERSONAL SUMMARY

Highly creative with the ability to drive brands forward through innovative visual schemes. Have a flair for redesigning in-store layouts to drive sales forward. Continuously implementing visual guidelines to make sure that visual standards are maintained at all times. Looking for a suitable visual merchandiser position as the next step in an already successfully career.

COMPUTER SKILLS

MS Word, MS Excel, Power Point, Microsoft Outlook

EDUCATION

High School, 2002.

Training Courses: General English course.

LANGUAGES

Arabic: Mother Tongue

English: Fluent

WORK EXPERIENCE:

Assistant manger : Bit Furniture (DUBAI UAE )

Date : 01-06-2016 up to now

Responsibilities

• Make sure the store is meeting the targets and earning profits

• Coordinated with the warehouse to find the remaining stocks of goods and coordinated with the Department of

Accounting to determine the list of client accounts and how we can sell the remaining stocks of goods

• Coordinated with the Marketing Department to find new ways to expand the company's sales horizontally and

Vertically according to a certain plan

• Work with Service Delivery team to ensure service delivery process evolves consistently with offerings

senior sales executive : Al Shaya General Trading (DUBAI UAE)

Date: 2011 to 2016

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service

Assess customers needs and provide assistance and information on product features

Working with the VM Manager & sales teams to achieve commercial goals.

Involved in rearranging, remerchandising & replenishing new stock as it arrives.

Communicating with other retail channels on overall business plans.

Coordinating store display in line with brand guidelines and strategy.

Delivering weekly floor moves, window installations and mannequin styling.

Translating catalogues & promotions into real designs on the showroom floor.

Reporting on mark down strategies, current performance and market trends.

Team Leader: Versace (Doha Qatar)

Date: 2010 to 2011

Responsibilities

Create an inspiring team environment with an open communication culture.

Set clear team goals

Delegate tasks and set deadlines

Oversee day-to-day operation

Monitor team performance and report on metrics

Motivate team members

Discover training needs and provide coaching

Listen to team members’ feedback and resolve any issues or conflicts

Recognize high performance and reward accomplishments

Encourage creativity and risk-taking

Suggest and organize team-building activities

Sales Representative: OKAIDI Dubai UAE

Date: 2007 to 2009

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service

Assess customers needs and provide assistance and information on product features

Welcome customers to the store and answer their queries

Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis

“Go the extra mile” to drive sales

Maintain in-stock and presentable condition assigned areas

Actively seek out customers in store

Remain knowledgeable on products offered and discuss available options

Process POS (point of sale) purchases

Cross sell products

Handle returns of merchandise

Team up with co-workers to ensure proper customer service

Build productive trust relationships with customers

Comply with inventory control procedures

Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

SKILLS

Computer literate, proficient and fast in typing and has advanced knowledge in MS Office Applications (MS Excel, MS Word, Outlook)

Good in numbers and knows cashiering & stock control and inventory.

Able to work independently and can work with minimum supervision

Good communication skills, written and oral.

Good customer service and interpersonal skills

Quick learner, flexible, adaptable and versatile in any environment

Enjoy working in a fast-paced environment

I hereby certify that the above stated information are true & accurate to the best of my knowledge.



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