KATHLEEN MCCULLOUGH *** Railroad St Unit *

Brampton, On L6X 5A1

Cell: 647-***-****

acz2vt@r.postjobfree.com

PROFILE

A resourceful and versatile Administrative Specialist with over 18 years’ experience within the food services industry. Key strengths include excellent communication skills, strong organization and problem solving capabilities and an ability to pay attention to detail and get the job done. Demonstrates an ability to work well independently and as a supportive team player. Personable and efficient when dealing with customers both in person and on the telephone. Committed to continuous learning and professional growth.

WORK EXPERIENCE

JBS SERVICES

2011-2017

Receptionist/Administrator

• Respond to customer calls, providing all relevant information and solutions to their needs.

• Greet customers and visitors with a warm welcome, insuring that they are referred to the appropriate person.

• Manage couriers incoming and outgoing and direct all fax and mail correspondence in a prompt and efficient manner.

• Provide administrative assistance and support to other departments, in accordance with quality service standards.

• Search construction association site for new projects, downloading the projects that pertain to JBS Services, and prepare forms for new tenders.

• Insure reception area, Inventory Room and Truck Bay are clean and well organized at all times. RECEIVING AND INVENTORY CLERK

• Process customer orders while providing superior customer service.

• Prepare customer orders in the Jonas Business System.

• Place stock orders and manage the inventory.

• Responsible for annual Inventory count.

KATHLEEN MCCULLOUGH PAGE 2

TORIZON LOGISTICS (GAMBLES PRODUCE) 2009 – 2011

CUSTOMS AND BROKERAGE ADMINISTRATOR/ACCOUNTING ASSISTANT (CONTRACT POSITION)

• Prepare import, customs and clearing documentation, in a fast-paced environment

• Accurately reconcile receivables and payables of carriers, ensuring prompt payments are issued

• Efficiently and effectively enter payment data and prepare bank deposits LUMSDEN BROTHERS RETAIL SUPPORT CENTRE (SOBEY’S ONTARIO) 1999 – 2009 RECEPTIONIST/ADMINISTRATOR 2002 – 2009

• Responded to numerous incoming calls from vendors and customers and consistently and accurately referred to appropriate internal party

• Greeted all visitors on a daily basis, extending a warm welcome and ensuring they were kept well informed

• Managed courier and mailroom requirements, in a timely and efficient manner

• Provided administrative assistance and support to other departments, in accordance with quality service standards

• Accurately reconciled all payments to invoice, ensuring prompt payments issued

• Efficiently and effectively entered payment data and prepared bank deposits on a need basis CUSTOMER SERVICE REPRESENTATIVE 1999 – 2002

• Responded to daily customer calls, providing all relevant information and solutions to needs

• Entered orders into order system, ensuring timely and accurate distribution of product

• Processed customer credits when required, thereby improving overall customer service ratings

• Inside sales, selling over stocked product to customers while taking their order TEMPORARY POSITIONS 1997 – 1998

• Keeprite Refrigeration, receptionist, administrative

• JD Smith and Sons, receptionist, administrative

• Capably responded to daily enquiries and numerous incoming calls, ensuring that prompt responses and answers provided

• Performed all administrative duties in a timely and accurate manner, in accordance with established processes and procedures

DAVIS DISTRIBUTING 1989 – 1997

RECEPTIONIST/ADMINISTRATOR

• Warmly greeted all incoming customers and suppliers, creating a favorable impression and directing them to the appropriate internal resource

• Directed all fax and mail correspondence in a prompt and efficient way

• Provided courier, mailroom and customer service administrative support functions, effectively and thereby contributing to exemplary customer service KATHLEEN MCCULLOUGH PAGE 3

CUSTOMER SERVICE REPRESENTATIVE

• Processed daily orders via phone call, electronic order retrieval and fax orders efficiently and effectively

• Coordinated shipping requirements for customers and maintained customer activity files

• Prepared customer catalogues monthly, with consistent positive feedback

• Processed invoices and credits in a completely accurate and timely fashion

• Investigated inventory stock outs and shortages, demonstrating good control over product levels RECEIVING AND INVENTORY CLERK

• Utilized database for tracking delivery totes

• Processed daily receiving of inventory and coordinated receiving appointments

• Assisted with Trade show preparation

• Processed purchase orders and reconciled purchase order to invoice, while reporting any discrepancies

• Participated in inventory management and reconciliation PURCHASING ASSISTANT

• Prepared monthly flyers and monthly customer catalogue, while accurately maintaining all new listings and delist of product lines

• Assisted with Trade show preparation

• Processed purchase orders in a timely and accurate manner

• Reconciled purchase order to invoice and reported all discrepancies

• Participated in inventory management and reconciliation PROFESSIONAL DEVELOPMENT/EDUCATION

Numerous internal and external workshops and seminars including:

• Customer Service, Seneca College

• Time Management, EDC Marketing

• Exceeding Service, Waterloo Management

• Microsoft Power Point

• Microsoft Outlook

• Microsoft Excel

• Microsoft Word

• Act

• QuickBooks

• SAP

• Wolf byte

• Edible

• Simply Accounting

• Jonas Business System

• OSSD Westview High School

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