Customer Service Representative

Emily Burbidge

*** **** ***** **** *** B Colorado Springs CO 80909

PH. 719-***-****

*********@*****.***

Health Care Experience

Office Team/ Family Support Services- 11/16 to Present

Billing- Reviewing charge sheets for acracy & billing out charges

Cardon Outreach – 08/15 to 08/16

Accounts receivable – Taking inbound / outbound calls for multiple hospitals

Collecting payments, setting up payment plans, Verifying/adding insurance

Information, Helping patients with financial assistance / billing questions

Add Staff / Cardon Outreach 04/15 to 08/15

Payments – Taking inbound Payment Calls

Add Staff/ Community Health Partnership 02/15 to 04/15

Data Entry - Data entry of medical health information

Add Staff/ Colorado Springs Neurological Associates 10/14 to 01/15

Medical Records Clerk- Filing, scanning, and obtaining medical records.

Following up with patients to help ensure procedures where done

Release of records with strict adherence to HIPPA guidelines

Medical Receptionist -internship through Pikes Peak Community Collage

Clinical/Administrative- class projects at Pikes Peak Community Collage

Customer Service Experience

Time Warner Cable/Colorado Springs CO 05/08 to 09/09 Customer Service Representative

Received back to back calls in a fast paced call center.

Sales - provided additional services to customers/generated revenue for TWC

Technical Support – saved time/money for customers/TWC with over the phone help

Bill Collection – ensured continuation of services for customers and revenue for TWC

PRC/Colorado Springs CO 10/07 to 04/08

Sales Representative

Received a high volume of inquiry and sale calls.

Product inquiry calls for Direct TV- Educated customers on Direct TV products/services

Sales- help set up orders for customers/generated revenue for Direct TV

Checks Unlimited/Colorado Springs CO 09/04 to 10/07 Customer Service Representative

Received inbound calls in a fast paced call center.

Sales- education on service to customers/generated revenue for Checks Unlimited

Customer service calls- resolved misprints/damaged checks to retain customers

Maintained highest level of security when dealing with account information to prevent check fraud/abuse

EDUCATION

Pikes Peak Community Collage / Colorado Springs CO 05/14

Medical Office Technology Program

Anatomy/Physiology

Medical Terminology

Filing/Billing/Coding GPA 3.84

Certifications

Medical Receptionist

Medical Billing and Coding

Certified Professional Coder- in progress

SKILLS

Microsoft office Software

Electronic Medical Record (EMR) Software

Multi line phone system

Maintains strict confidentiality (HIPAA)

Patient-focused care

Personal and Professional integrity

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