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Customer Service Assistant

Location:
Charlotte, NC
Posted:
May 01, 2017

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Resume:

Ada Hernandez

*** ****** **

Hartford, Ct, *****

860-***-****

acz2rm@r.postjobfree.com

WORK EXPERIENCE

NOBLE HOSPITAL, W estfield, MA (J efferson Radiology) Physician support associate, Jun 2016 – Aug 2016

● Review Radiologists daily work schedule at the beginning of the work day, monitor work list for exams performed in the Jefferson Radiology Enterprise, triage and coordinate phone calls for the radiologist, ensure the quality assurance (QA) of all exams and that all information necessary for the radiologist to provide and interpretation of the current study is at hand. HARTFORD HOSPITAL EMERGENCY DEPARTMENT, H artford, CT Patient administrative associate, May 2007 – Dec 2015

● Answering heavy phone calls, retrieve patient's information from other facilities per providers request, monitor heart monitors, send patients labs and specimen to the lab, heavy clerical duties, heavy multitasking, greeting staff and family members, assist with patients needs. ADRC, H artford, CT

Billing specialist / accounts receivable, May 2005 – Jun 2007

● Prepares claims for billing, processes billing to all third-party payers and/or self pay patients, perform special departmental projects, contributes to the goals set by the team and the department, send electronic and paper claims, research and resolve unpaid claims, answer routine questions and inquiries, worked with various private and Medicaid insurance, receive and post payments, Slashed payroll/ benefits Administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancement of services.

LIBERTY INDUSTRY, E ast Berlin, CT

Office assistant, Aug 2004 – Mar 2005

● Maintain daily receipts and closing transactions for the day, invoicing and answering phone calls, customer service, fighting Kama faxing in various office duties. EDUCATION

Buckley high school, Hartford, Ct

Completed coursework towards High School Diploma, Jun 1989 Sawyer business school, Hartford, CT

Business/medical assistant programFeb 2005

ADDITIONAL SKILLS

● Highly motivated bilingual, strong experience with a diverse Community, data entry, customer service, transcription, cashiers, sales, telemarketing, strong interpersonal and organizational skills, reliable and professional, Microsoft Word, axis, clerical duties, typing and strong multitasking, Invoicing, office assistant, receptionist, word database, scheduling. 141 Wilson st H artford, Ct, 06106 8-609****** a acz2rm@r.postjobfree.com 141 Wilson st H artford, Ct, 06106 8-609****** a acz2rm@r.postjobfree.com



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