Customer Service Data Entry

Veronica Coats

OFFICE ASST - DHHR

Beckley, WV **801

**.***.****@*****.*** - 681-***-****

CURRENTLY SEEKING EMPLOYMENT IN OFFICE ASSISTANT AND/OR CUSTOMER SERVICE REPRESENTATIVE

Authorized to work in the US for any employer

WORK EXPERIENCE

OFFICE ASST

DHHR - Beckley, WV - 2017 to Present

GREET CLIENTS AT THE FRONT DESK, ASSIST CLIENTS IN FILLING OUT APPLICATIONS THAT WILL DIRECT THEM TO THE CORRECT WORKER, OPERATE SWITCHBOARD, TRANSFERRING CALLS TO APPROPRIATE DEPARTMENT. HEAVY FILING, OPERATE SCANNING MACHINE TO SCAN CLIENT INFORMATION AND PAPERWORK. OPEN AND SORT MAIL AND TAKE IT TO THE CORRECT DEPARTMENTS.

OWNER

FINAL PHASE HAIR SALON - Beckley, WV - February 2008 to October 2016 CUSTOMER SERVICE, OPERATE PHONE LINE, ASSIST CLIENTS AND MAKING APPOINTMENTS, KEPT RECORDS OF CAPITOL GOING IN AND OUT, ORDERED AND SORTED INVENTORY EDUCATION

LICENSE

LEON BEAUTY SCHOOL GREENSBORO - Greensboro, NC

1999 to 2000

DIPLOMA

WOODROW WILSON HIGH SCHOOL BECKLEY - Beckley, WV

1985 to 1989

SKILLS

CUSTOMER SERVICE (10+ years), EXCEL (Less than 1 year), MS WORD (5 years), PROBLEM RESOLUTION (10+ years), RECEPTIONIST (10+ years)

CERTIFICATIONS/LICENSES

Cosmetologist

December 2018

Food Handler

December 2017

ADDITIONAL INFORMATION

SKILLS

PROFICENT IN THE USE OF MS WORD/EXCEL

EXCELLENT OVER THE PHONE DEMEANOR AND CUSTOMER SERVICE SKILLS

ABLE TO INDEPENDENTLY WORK OR WITH A TEAM

SUCCESSFUL IN PROBLEM RESOLUTION AND TIME MANAGEMENT SOLUTIONS

GREAT AT COMMUNICATION SKILLS

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