Michal Hayon

Cell: +1-217-***-****

Email address: acz2rb@r.postjobfree.com

Location: Saint-Louis MO USA

I am Willing to Relocate in USA.

Personal Details:

I am able to develop very strong work and personal relations with my Client and I was operating as the key liaison between Client business that learn to appreciate me and the value that I bring to them. During my most recent project with Amdocs I was the first person in the Client site, with minimal ongoing support, and I was able gain their trust.

My main Achievement is reducing delivery timeline to production at 75% that the usual timeline.

As a manager of the MEC (Master Enterprise Catalog) ordering team in the last Client account my role was Customer facing, where I participated in a variety of meetings with vendors and Client and provided end to end solutions by Gathered and documented business and technical requirements that best reflect Client needs in cooperation with Vendor’s systems such as REST, Web service, Biller insolation and UI.

I became proficient in the Client‘s billing and ordering system (Product Catalog-CSG) in- order to understand Clients business challenges.

From amdocs POV i Gained an expertise MEC (Master Enterprise Catalog) –Billing and MEC (Master Enterprise Catalog) -Ordering knowledge, to solution the best solution for client’s needs.

Personal characteristics:

Strong analytical and organizational; good interpersonal skills; team player; Service Oriented; motivated; proactive thorough multitasking; Hands-on technical skills, Strong presentations skills; Customer Focused relationship building.

Professional Experience:

2015-2017 Charter USA/Integration Solution and implementation Manager -Cable.

Managed business performance of Clients and map Clients capabilities and priorities with Amdocs goals and strategies to meet/exceed quarterly revenue targets; drive quarterly business reviews with key service Client and amdocs leadership.

Reduced delivery timeline to production; delivered with high quality by 75% than the normal timeline.

Operating as the key liaison between Client business units, technology teams, QA, and support team.

Communicated to vendors and Client to get the data and analyze it for MEC (Master product catalog) delivery team.

Documented stakeholder requirements and tracked milestones until project is completed.

Worked closely with clients and development teams as data is being gathered to ensure comprehensive and accurate transfer of information.

Help Client grow their Amdocs practice and product portfolio through joint development of solutions and services; develop and provide custom presentations on MEC Platform technologies to Client, to help them scale our joint business; Modeling client and vendor need; Enhanced Client awareness of full product functionality and best practices.

Performed research, analyzed moderately complex information client CSG Billing and ordering system and delivered care solutions with corporate accounts to anticipate Client and vendor’s needs.

Coordinated tasks in fast-paced environment with multiple priorities for successful project completions on scheduled launch dates.

Supplied Amdocs and Client management weekly updates with detailed project plan, meeting notes, and action item lists to keep projects on task.

Reviewed and approved Client and vendor’s architect solution to accumulated to Amdocs system.

Support Amdocs implementation team on all business aspect in order for the implementers implemented the correct solution and data.

2013-2014–ATT, USA- BPT / EPC-Billing Business Analyst Lead-Mobility (Wireless)

EPC(Enterprise product catalog)-Billing Implementation, conclusive of Requirement Gathering, Billing Design, Modeling and Configuration in EPC.

Leading and participate in meeting in EPC Enterprise product catalog)- and provide inputs

DB Mgt – Execution of EPC Enterprise product catalog)--Billing mapping to ABP, as well as production and maintenance of EPC Enterprise product catalog)- DB-Dump Deliveries to the various recipients: Delivery Applications, ST, UAT, Client.

Create and maintain the initial Documents (EPC) of the WLS services configured in ATT.

Participated in Enabler Product Catalog team, which supported AT&T Client in the entire life cycle of EPC Enterprise product catalog)- design, modeling, and configuration and Testing of AT&T U-verse product.

Actively led new employees in the team, as part of Team Ramp-up done in ATT EPC Enterprise product catalog)- Team, providing procedural guidance, Work processes training, OJT and Hands-on practice.

2011-2013–ATT, USA- BPT /Pricing - Billing Business Analyst Lead -Mobility (Wireless)

Excellent verbal articulation, written communications, and creative presentations.

Hands-on technical skills, including ability to build capabilities in the MEC(Master product catalog).

Creativity in development of engaging demos and proposing creative solution.

ETM – Enabler table management, review and approve Billing request from Client..

RLC (Rating logic configurator)-Billing Implementation, conclusive of Requirement Gathering, Billing Design, Modeling and Configuration in RLC(Rating logic configurator)- using the OCP tool automation.

TCR- Check and approved scripts that came from Table team and run them on the production env as well as the ASR env.

Delivery ASR -Execution of RLC (Rating logic configurator)-Billing CM to ABP,Inc RTS to OMS as well as production and maintenance of RLC(Rating logic configurator)- DB-Dump Deliveries to the various recipients: Delivery Applications, ST, UAT, Client.

Achievement – Create tools for Automation WITH Automation team in Amdocs, in order to do less manually work in the team.

ETM and EPC (Enterprise product catalog) automation, main lead.

2011-2011– Lux, Luxemburg – EPC (Enterprise product Catalog)-Billing Business Analyst-Cable

EPC-Billing Implementation, conclusive of Requirement Gathering, Billing Design, Modeling and Configuration in EPC.

Support Client in populating the OBM – Offer Breakdown Matrix, in preparation for loading to EPC.

Defined and executed EPC-Billing UT and SST, and provided Test support/ Defect resolution to the various streams – ST, UAT.

DB Mgt – Execution of EPC-Billing mapping to ABP, as well as production and maintenance of EPC DB-Dump Deliveries to the various recipients: Delivery Applications, ST, UAT, Client.

2009-2011-TSA, South Africa – EPC(Enterprise product catalog)-Ordering Business Analyst – Wireless.

Participated as an experienced EPC-Ordering Business Analyst in modeling TSA Wireless Products and services in EPC.

Created and maintain the initial Product Sheet (EPC Gathering Excels) of the WLS services configured in TSA.

Actively led new employees in the team, as part of Team Ramp-up done in TSA EPC Team, providing procedural guidance, Work processes training, OJT and Hands-on practice.

Support TSA Client in EPC-Ordering internal Business and Work processes definition and assimilation.

Participated in ST and UAT Support – both on site and offshore.

2006-2009– Rogers, Canada – EPC-Ordering Business Analyst – Cable Products

A leading member of EPC-Ordering team, Collecting and analyzing Client Requirements and modeling of Cables products – High Speed Internet, VOIP and Cable TV, in Amdocs 1st BSS-OSS project.

Worked with Conversion team on EPC translation table, mapping Legacy system’s catalog definitions to EPC catalog items. As part of this effort, participated in a team, which developed a new automated tool for generating EPC TT. This tool has been used since then in Rogers project.

Led EPC Support in Rogers ST War-room operation.

2006– 2006 – AT&T Lightspeed – Ordering PCE (Product creation environment) Implementer – Cable Products

Participated in OMS (Ordering management system) Product Catalog team, which supported AT&T Client in the entire life cycle of OMS PC design

Modeling Product in Visio.

Implemented AT&T U-verse product in to PCE(Product Catalog env)

PC skills:

Excel, Word, Power point, Visio, database applications, UNIX, SQL- Oracle SQL* Plus and toad.

Education:

2002 – 2005: Economics and Management, BA, Tel Hi College, Israel

2000 – 2002: Industrial Management Engineering, Tel Hi College, Israel

Languages:

Hebrew – First language

English – Fluent reading and writing.

References:

Provided below in PDF files.

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