Executive Assistant

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JENNIFER LARSON 612-***-**** acz2ra@r.postjobfree.com LinkedIn ADMINISTRATIVE OPERATIONS EXECUTIVE

Highly efficient and resourceful Certified Administrative Professional with 20+ years’ expertise in organizational administration, logistical processes, and analytical and business procedures in diverse environments. Outstanding ability to cultivate relationships with customers, staff, co-workers, and executive personnel, developing mutually respectful relationships, resulting in superior customer services and high levels of client satisfaction. Maintains a high level of professionalism, patience, and efficiency to ensure top initiatives and critical projects of workflow efficiency, streamlined operations, and development of executive-level internal and external correspondence.

KEY SKILLS

Leadership Operations Project Management Strategic Thinking & Execution Onboarding Process Budget Forecasting Ariba Training & Development Research & Reporting Data Analysis & Accuracy Conference & WebEx Travel Management & Visa Process Relationship Building Event Planning & Coordinating Logistics Operations Contract Management Financial Management Calendar, Expense, PO & Invoice Processes Microsoft Office Suite Visio Share Point PeopleSoft Cross-functional Communication CAREER MILESTONES

Improved effectiveness of Information Technology service management by enhancing awareness and building consensus among process participants and stakeholders.

Promoted from executive assistant to current position less than one year from appointment date.

Proved willingness to support all organizational activities through execution of Care Captain duties during Employee Giving Campaign which resulted in a participation increase of 15%.

Demonstrated propensity for developing and leading successful programs by realizing $1.5 million in cost savings after assignment as Space Coordinator, tracking real estate allocation for more than 2,500 employees in multi-state operation.

Seized initiative to improve company performance by creating monthly lunch and learn training program for executive and administrative assistants to enhance skills, build interdepartmental relationships and advance cooperation.

Saved company $1 million dollars during office expansion by synchronizing property managers, facility staff, finance operations, and outside vendors to produce move-in ready work space for more than 350 employees and modernized meeting locations in new headquarters.

Coordinated realignment of more than 300 employees works space to foster creative and collaborative environment. CAREER OVERVIEW & SELECTED ACCOMPLISHMENTS

INFORMATION SYSTEMS OPERATIONS ANALYST, SERVICE LEVEL MANAGEMENT SPECIALIST LIFETOUCH, INC. 2015 - 2017 Spearhead creation of operational level agreements (OLA) from definition through negotiation. Advanced the design and creation of service level agreement (SLA) targets. Contributed to construction of SLA objectives, including determination of best practices for creation and administration. Tracked incident and infrastructure behavioral patterns and offer analysis. Collected data and construct reports utilized during organization level and service level agreement negotiations. Ascertained and arrange for completion of Information Systems and Information Technology departmental service requirements. Improved customer service through review of current process guidelines and introduction of new initiatives.

EXECUTIVE ASSISTANT, INFORMATION SYSTEMS, LIFETOUCH NATIONAL SCHOOL STUDIOS 2015 - 2016 Led administrative and clerical support activities for three senior level vice presidents and their staff. Preserved confidential information vital to department operations. Collaborated with project management office to ensure proper vendor initiation. Managed schedules and facilitate meetings, including preparation of presentation documents. Generated and communicate travel itineraries. Reconciled and process financial data about purchases and project management invoices. Directed departmental hardware update process to ensure staff is operating with current technology. Extracted data and report analytics using department’s expense tracking software. Administer software user management process. Enhanced company prestige by providing a positive impression to internal and external audiences. EXECUTIVE ASSISTANT TO EXECUTIVE VICE PRESIDENT OF MARKETING AMERIPRISE FINANCIAL 2014 - 2015 COMMUNICATIONS & COMMUNITY RELATIONS

Conducted detailed administrative support program. Developed logistical plans for executive-level meetings, conference calls, off-site events, and internal gatherings. Directed planning and coordination of staff briefings. Forecasted and fulfilled material requirements for meetings and presentations. Represented executive vice president’s office in advisor and client issues. Effectuated accurate completion and reconciliation of expense reports, invoices and purchases. Received and maintained confidential information. Exhibited effective organizational skills by successfully completing diverse assignments with limited supervision under deadline-driven conditions. JENNIFER LARSON 612-***-**** acz2ra@r.postjobfree.com LinkedIn SENIOR ADMINISTRATIVE ASSISTANT SERVICE DELIVERY ENTERPRISE OPERATIONS AMERIPRISE FINANCIAL 2009 - 2014 Led comprehensive administrative support program for Senior Vice President of Enterprise Operations and the Chief Operating Officer of the Ameriprise Certificate Company. Processed confidential information on daily basis. Indoctrinated and mentored recently hired administrative assistants to support organizational efficiency. Calendared executive-level meetings, conference calls, and off-site events. Finalized precise expense reports, invoices and purchasing statements. Oversaw organization of travel to India, Philippines, France, England, Poland, Germany, and Portugal, preparing visa and passport applications, arranging air and ground transportation, and managing agendas and itineraries. Accountable for Space Planner managing the space of 2500 employees. ADMINISTRATIVE ASSISTANT FOR CONSULTING STRATEGY AND HUMAN CAPITAL RSM MCGLADREY, INC. 2008 - 2009 Coordinated daily calendars of partners and directors. Managed scheduling of travel, meetings, and client appointments. Delivered logistics plan for Large Clinic Conference, including vendor negotiations, agenda, entertainment, and social activities. Developed processes to streamline event invoicing and registration. Executed quality control tasks for client, staff training, and business planning presentations. Utilized data to produce reports relating to capacity, staff forecasting and budgeting for use by senior management. EXECUTIVE ASSISTANT TO THE PRESIDENT, CHIEF OPERATING OFFICER, AND CHIEF FINANCIAL OFFICER KROLL ONTRACK 2007 - 2008 Managed daily schedules, including staff and client meetings, travel, events, and training for President, COO and CFO. Crafted and delivered email correspondence on behalf of executives. Orchestrated planning details for quarterly communication meeting, senior management briefings, offsite retreats, and client events. Composed presentations, correspondence, financial reports, and press releases for the executive team.

ADMINISTRATIVE ASSISTANT TO OPERATIONS VICE PRESIDENT, PARTNER BUSINESS MACY’S NORTH 2006 - 2007 Inspected monthly budget to ensure accurate entries. Formulated monthly budget forecast. Constructed, edited and distributed internal and external communications. Enhanced collaboration with company executives for efficient transfer of information, including sales reports, payments, policy updates, and training. Implemented process enhancements to improve the efficiency of reporting, communications, and training.

ADMINISTRATIVE ASSISTANT TO MARKETING DIRECTOR TARGET CORPORATION 2005-2006 Directed administrative support efforts, including calendar management. Cross-checked expense with an established budget to ensure accuracy of the amount, and line item. Complied with company requirements for processing of check requests, invoices and expense reports, arranged travel details, including international itineraries, and event calendars for the director, staff, external advertising representatives, and models for seamless completion of photo shoots. ADMINISTRATIVE SPECIALIST TO VICE PRESIDENT OF CONTENT TECHNOLOGIES WEST PUBLISHING 2000 - 2005 Supported scheduling and calendaring efforts for Vice President and Director of Content Technology. Executed planning activities for Content Technology department “All Hands” meeting and off-site conferences. Forecasted weekly IT capacity to establish necessary support systems for applications and technology. Completed financial analysis tasks. Performed lead role on administrative support staff. Monitored expenses and reconciled monthly budget.

EARLY RELATED EXPERIENCE

ADMINISTRATIVE SECRETARY TO DIRECTOR OF MARKETING PILLSBURY COMPANY ADMINISTRATIVE SECRETARY ORGANIZATIONAL LEARNING TECHNOLOGIES FAIRVIEW-UNIVERSITY MEDICAL CENTER EDUCATION & CERTIFICATIONS

Respiratory Therapy Coursework St. Catherine’s College St. Paul, Minnesota Certifications: ITIL Foundation Certificate in IT Service Management Axelos Global Best Practice PeopleCert 2016 Certified Administrative Professional International Association of Administrative Professionals 2013

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