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Customer Service Accounts Receivable

Location:
Greenwood, MS, 38930
Posted:
May 01, 2017

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Resume:

Marne’ Blake

*** ****** ****** *********, ** ****0

662-***-**** acz2r0@r.postjobfree.com

FINANCIAL/ACCOUNTING PROFESSIONAL

Detail-oriented Accountant with 25 years effectively maintaining accurate accounting information for large-scale financial organizations with diverse experience in payroll administration, corporate accounting, risk and budget analysis, and human resources. Experience also includes extensive work in accounts payable, accounts receivable, collections, financial reporting, and auditing. I am highly organized with a proven ability to meet deadlines, a problem solver and improving procedures. Excels at designing efficient quality control procedures and maintaining sound internal controls. Ability to contribute the highest quality of output individually and as a team player. Trustworthy and focused on honoring company ethics and preserving confidentiality.

Core Strengths: Detail-oriented who consistently exhibits sound judgment when scrutinizing complex financial documents; enjoys being part of a dynamic team; positive attitude brings enthusiasm to daily tasks; excellent communication skills; self-motivated; strong work ethic; works well independently or in a team environment; adept at problem identification/problem resolution; discreet and ethical; enjoys challenging work assignments.

Communication experience: Extensive knowledge of Microsoft Office; ADP payroll software; QuickBooks Pro; TurboTax, Visual (Manufacturing Software), MAS 90 barcoding.

SKILLS

Payroll Administration & Processing Training & Development Employee Relations

Financial Reporting & Documentation Accounts Receivable General ledger

Accounting Management Accounts Payable Strong analytical skills

Organization & Time Management Budget & Cash Flows Team Player

Financial Statement Generation HR Administration Bank Reconciliations

Taxation Compliance Employment Laws Billing

Customer Service & Quality Assurance Multi- Tasking Financial Analysis

PROFESSIONAL EXPERIENCE

Work History

05/2007 to Current HR Manager

Express Truck – Greenwood, MS

Directed and coordinated all aspects of Human Resource Department for 25 employees.

Administered employee relations activities, including employee counseling, EEO/AA, employee recreational activities, policies, and employee orientation.

Implemented, and administered company benefit programs, and employee health, life, disability, Workers' compensation, and savings programs.

Launched company's first formal performance review tracking system program.

Composed employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.

Processed all salary changes due to merit increases, promotions, bonuses, and pay adjustments.

Worked with department managers in writing and placing job vacancy ads.

Assisted with screening resumes, interviewing candidates, drug testing, and with hiring new employees.

Responded to benefit questions for managers and employees, as well as assisted with problem solving.

Operated as a liaison between employees and insurance carriers to resolve problems and clarify benefits.

Prepared payroll deductions, computed payroll adjustments and reconciled insurance and benefit accounts.

Balanced payroll records; identified and corrected processing errors, prepared payroll and overtime reports for board meetings.

Prepared multi-state payroll tax forms; Prepared and balanced W-2’s, 1099’s and payroll tax accruals and payments.

Full Charge Bookkeeper

Managed all office activities on a day-to-day basis which include collecting and depositing monies, paying invoices, distributing shipments, planning budgets, purchasing, inventory, month and year end reconciliation.

Distributed, reviewed, calculated and processed payroll time sheets for 25 employees weekly.

Tracked financial progress by creating quarterly and yearly balance sheets.

Established and maintained various files, records and registers.

Analyzed procurement documents and invoices for accuracy.

Devised routine GL entries and posted financial transactions to internal ledgers.

Prepared financial statements and monthly budget reports.

Accountable for all aspects of payroll processing-timesheets, edits, reports etc.

Streamlined daily reporting information entry for efficient record keeping purposes.

Developed monthly, quarterly and annual profit and loss statements and balance sheets.

Streamlined bookkeeping procedures to increase efficiency and productivity.

Work History

09/1994 to 05/2006

John Richard – Greenwood, MS

Trained 10 new employees on accounting principles and company procedures.

Coordinated with engineering, manufacturing and corporate accounting to verify that quality standards were met.

Supervised daily operations of Accounts payable, Accounts receivable and payroll.

Established, maintained, and coordinated the implementation of accounting and accounting control procedures.

Modified a comprehensive financial reporting package to reflect growing organizational complexity.

Devised profit and loss statements, financial statements and monthly closing and cost accounting reports comparing budgeted costs to actual costs.

Examined and analyzed all supporting schedules and reconciled monthly Sub ledger to general ledger for interim, monthly, and year-end closings.

Processed and reconciled budget and expense statements with departmental accounts.

Maintained integrity of general ledger, including the chart of accounts.

Generated financial statements and facilitated account closing procedures each month.

Administered internal and external audit reviews and requests.

Filed tax returns and prepared governmental reports in compliance with strict standards.

Accounting Manager

Managed Accounts Receivable and collections worth 7 million in annual sales.

Oversaw operations of the Accounting Department including 4 employees.

Compiled general ledger entries on a short schedule with nearly 100% accuracy.

Revised ongoing spreadsheets for various entities.

Successfully implemented new technologies and process automations to encourage continuous improvement that decreased the annual bad debt expense.

Worked with attorneys when customers failed to adhere to collection attempts.

Executed Accounts Payable and General Ledger accounting for 7 active subsidiary companies.

Reconciled 20+ bank accounts each month; resolved accounting discrepancies.

Assisted in a Lean Implementation project for the entire production value stream.

Balanced monthly general ledger accounts to accurately record cost and month end accruals.

Processed and approved credit applications and established credit limits for customers.

Evaluated performance of subordinates and took corrective action where warranted.

Planned and coordinated education and training programs for staff.

Ensured that all computerized aspects of Accounts Receivable and Payable were operating efficiently and effectively to ensure proper calculation and billing.

Reviewed and assisted with problem areas related to monthly invoices and credits.

Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account

Monitored payments due from clients and promptly contacted clients with past due payments.

Complete responsibility for accounts payable/receivable systems; handled cash receipts and statements, and processing interdepartmental transfers.

Customer Service Manager

Directed operations of Customer service center including 6 employees.

Actions included driving product improvements to help reduce manufacturing costs, providing technical support during a plant transformation and supporting the Quality corrective action process.

Successfully enhanced and streamlined the customer service department enabling customers to track shipment status.

Implemented new policies and procedures that were incorporated to enhance operations within the customer service department that resulted in a lower turnover rate.

Participated in monthly business review with senior management.

Liaised with Operations team to ensure customer delivery requirements are met.

Maintained and designed reports for various call center metrics; assisted in training new agents on various call center procedures.

Devised and published metrics to measure the organization's success in delivering world class customer service.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Prepared and documented performance reports, attendance records and payroll records for employees

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Material Coordinator

Controlled all purchasing activities and inventory process; performed a major role in cost reduction and quality improvement.

Coordinated approval process for major purchases in conjunction with the Department Administrators.

Maintained departmental Procurement policy and procedure manual.

Responsible for sourcing and procuring all material required for assembly line production.

Performed monthly reconciliation of open purchasing orders.

Wrote standard operating procedures for department.

Worked directly with the administration and 5 department heads assisting in all purchasing needs and payments.

Negotiated with suppliers and vendors to receive the most favorable payment terms.

Directed and implemented proper shipping methods.

Solved diverse supply chain problems in timely manner.

Education

Accounting - College of the Mainland – Texas City, TX



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