Arturo (Art) Garza Jr.

P: 210-***-**** **** Estate Gate, San Antonio, Texas 78260 acz2qu@r.postjobfree.com

PROFESSIONAL PROFILE

Innovative Customer / Organization Focused Professional. High-caliber manager that is an effective problem solver brings 38 years of experience in the Telecommunications industry. Key areas of expertise are in procurement contracting, Supplier Performance Management, Diversity Certification and relationship development, Sales and Customer Service. Successful in utilizing Customer Service and Supplier Performance Management as an integral part of the daily business profile, with emphasis placed on client/customer satisfaction, teamwork, coaching, sales and mentoring and leadership of subordinates/peers.

Extensive experience in operations, and people management. Possesses strong general management qualifications in developing strategic planning, productivity and quality control. Excellent experience in accountability while leading the AT&T Switch and Signaling Cross Functional Sourcing Team (CFST). Responsibilities for CFST team leadership included, negotiating timelines, directing all members on the team, meeting deadlines and achieving client expectations. Skilled public speaker and the ability to be a liaison between vendors and AT&T committees and departments in developing a cohesive relationship that promotes a healthy sales environment between company and suppliers..

Management of Sales and Marketing. Responsible for Telecom sales. Building relationships with Telecom middle and upper management personnel at AT&T, Ciena, Frontier, and CenturyLink. Daily activities for the last 10 years with AT&T were to manage the relationship between Procurement and supplier Sales and Operations representatives. Led a Cross Functional Sourcing Team that evaluated RFP’s in a variety of product categories for efficiency, quality and productivity of the product and sales teams that eventually resulted in Supplier selections.

Following my retirement from AT&T I spent one year (2006 - 2007 ) making sales for Alamo Iron Works. In this position I established numerous business opportunities that resulted in contracts with Service Providers that endure today and will be in place for years to come.

In 2007 I was called back to AT&T in to a contracting role to support their outside plant business for two more years.

After leaving AT&T for a second time, I went to work for Genesis Network Enterprises in a National Account Director position selling back to AT&T. Huge accomplishments in this role from 2009 – 2017. My sales still exceed $30M/year for Genesis with some projects having margins that exceed 35%. My responsibilities included but not limited to Sales, Business Development and operations

Leadership. Responsible for the daily functions of the AT&T Supplier Performance Management Program on twenty seven projects for suppliers that handle Switching, Signaling, Internet and Outside Plant divisions of AT&T’s business. Managed a team responsible for Tier 1supplier Assessments, Survey’s and process improvements. Rated tops among my peers with an A+ rating by my leadership team for my ability to establish and attain goals. Led all Supplier Performance Management teams supplier compliance to TL9000 and process improvement plans. Selected to lead the Supplier Recognition Program and Leadership Summit for the President of Procurement. Guided and mentored subordinates in team meetings by providing product knowledge, training sessions, and objectives for obtaining process improvements.

Proven expertise. Led two Associate Directors and their teams successfully on the Supplier Recognition Program and the Annual Supplier Leadership Summit. Activities included: planning, organizing, leading, working across disciplines, setting and achieving objectives, cost containment, vendor relations and operations management.

Energetic, self-motivated, hands-on, dedicated, and a quick study with superior communications skills.

Languages. English and Spanish.

PROFESSIONAL EXPERIENCE

Genesis ATC, San Antonio, TX

Sales

National Account Director-Telecom Division – June 2009 – February 2017

Sold 5 multi-million dollar Field Services programs to AT&T. Four still active through 2020.

Renegotiated two existing agreements to extend term and increase profitability.

Created Teaming agreements between OEM’s and Genesis ATC to create value add to the services we perform in the telecommunications industry.

Use existing relationships and contacts in the telecommunications industry to seek opportunities.

Daily activities are in Business Development handling the AT&T Sales and Customer Service Account

Successfully positioned, coordinated and landed several multi-million dollar projects. The largest resulting in the hiring of 360+ new Genesis employees.

Through business relationships in the industry I found and opportunity in the cell tower business led the Genesis team in responding to the RFP and was awarded a 5 year contract on Oct 2011 with AT&T to audit/routine/service 12,000 cell tower sites twice annually. This is an annual multi-million dollar deal.

AT&T, San Antonio, TX

Procurement

Manager Procurement Contracting Support – May 2007 – June 2009

Chief of Staff work for AVP – Strategic Sourcing Procurement. Required to ensure all contracting work was completed in a timely manner and insured the accuracy of material submitted. Had deadline and coordination responsibilities for AVP.

In July 2008 I took over the outside plant manhole, hand hole and environmental vault product line. I wrote contracts with 7 suppliers in this product line and administered the agreements after completion.

These 7 agreements required coordination across AT&T’s 22 state footprint with a multitude of internal AT&T clients and the suppliers.

Successfully led an effort to consolidate outside plant products during AT&T’s acquisition of Bell South Telecom.

Alamo Iron Works, San Antonio, TX

Procurement

Director of Business Development – Supplier Performance Mgmt. January 2006 – May 2007

Develop a business partnership between AIW’s and AT&T.

Competed and won several proposals with AT&T that resulted in about $500,000 in revenue during my short term there.

Business I developed while employed at AIW’s has continued to flourish and bring in revenue.

I left AIW’s for a position back in AT&T’s procurement department as a contractor.

AT&T Operations, Inc., San Antonio, TX

Procurement (promotion)

Associate Director – Supplier Performance Mgmt. 2000 – Oct. 2005

Manage two annual events for the President Procurement and VP Procurement - Strategic Sourcing. They are the Supplier Recognition Program and the AT&T/Supplier Leadership Summit.

Bring Tier 1 suppliers online in our data repository, SQCentral and manage the supplier’s performance, foster a good supplier/client relationship and ensure continuous improvements.

Perform bi-annual supplier performance assessments and internal client satisfaction surveys and present them jointly to AT&T and Supplier leadership teams.

Responsible for quality assurance and product reliability clauses in Tier 1, 2 & 3 supplier contracts associated with OSP, Internet, Switch and Signaling product categories.

Perform Quality Audits on Suppliers and deliver audit results to suppliers and internally to AT&T leadership to promote continuous quality process improvement initiatives.

Provided leadership and operational direction to my Supplier Performance Management team (SPM). The team manages 27 projects that encompass 63 suppliers.

Motivated employees on a regular basis regarding sales and attendance goals. Controlled and managed office incentive budget.

Coordinate with SCM’s in developing strategy for ensure good supplier performance, vendor relationships and root cause analysis in an effort to maintain a record Supplier Performance.

Ranked # 1 Supplier Performance Management Team in total business plan metrics with an average score of 95.7% compliance and 100% process improvement plans in place when suppliers miss a target three consecutive months.

AT&T Operations, Inc., San Antonio, TX (promotion)

Senior Contract Manager - 1997 – 2000

Responsible for writing and executing Switching contracts for the purchase of products and service to AT&T’s Network Operations Department.

Managed and executed a high visibility and productive contract between AT&T, Siemens ICN.

Part of a large team working on Waller Creek Communications case. They are a Competitive Local Exchange Carrier (CLEC). The contract survived the scrutiny of the Texas Public Utility Commission and resulted in landmark decisions regarding vendor co-location in AT&T central offices.

Created, executed and implemented service agreements with 8 AT&T Mid-west suppliers that are approved to perform work in our central offices.

Developed and led a cross functional team of Mid-west managers to approve or disapprove supplier’s for work in AT&T territory and premise.

Manager-Technical/Network Operations: 1995-1997

Managed 10 Communications Technicians in 7 central offices in San Antonio Texas.

Subordinates were responsible for telephone, internet and special services installation.

Manager – Switching Control Center: 1993-1995

Managed 6 SCC Technicians and 7 maintenance administrators.

Responsible for central office problem report in the San Antonio Texas area.

Manager – Mini-Computer Operations Control Center: 1990-1993

Managed a team responsible for the administration, operation and maintenance of main frame computers. Systems included: MARCH, SCCS, OPERATOR SERVICES, DATAKIT, NMA AND SORD.

Team responsibilities included data backup, service upgrades and maintenance of all software and hardware.

Manager – Titles at Southwestern Bell Telephone: 1978-1990

Installation Supervisor, Repair Supervisor, Test Center Manager and Installation Control Center Supervisor.

Provided customer service, repair and installation to Business and residential customers.

EDUCATION & SPECIALIZED TRAINING

Pan American University, Edinburg, Texas. (name change to University of Texas Rio Grande Valley)

B.S. degree – Psychology

Central office training for Lucent 5ESS, DMS 100/200 and Siemens EWSD.

Special Services training in DSL installation and DSX translations.

AWARDS, MEMBERSHIPS & RECOGNITIONS

Goal Getter Award (2005) - Recipient of award recognized for Outstanding Achievements and Excellence in innovative process changes associated with Procurement TL9000 registration.

Goal Getter Award (2003) – In recognition of superior individual contribution to the AT&T Procurement Business Units goals.

Chet Todd Memorial Award (1998) – Life time achievement award for service to the community as a leader and organizer of fund raising charity Golf events in the San Antonio area.

Supplier Diversity Award 1999) – In recognition of my support of minority, Women and Disabled Veteran Business Enterprises.

Veterans of Foreign War Post #76 Life Time Achievement – For community service associated with the restoration of VFW Post #76 following a fire that destroyed a large portion of what is the Oldest VFW post in the State of Texas.

References are available upon request

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