Customer Service Representative
Resume:
Tracy Calzada
**** **** ***, *** *****, Ar ***** • 760-***-**** *********@********.***
Objective/Highlights
Seeking a professional environment where I can apply my customer service skills to broaden my experience, and to acquire new skills. Seeking a company where there is potential for growth.
Adept in communication, learning quickly, and working independently. I am responsible and efficient. I enjoy helping people. Experience
2016 Titlemax Pelham, Al
Bilingual Customer Service Representative
Primarily assisted spanish only speaking customers. Issued checks to vendors or as needed. Collection calls daily, account management, inventory of repossessions, provide customers with adequate and thorough knowledge of our product and company policies.
Marketing our product out on the field. Assisted customers in getting the best rates possible. Made vehicle appraisals, made customer aware of Titlemax contract details, offered referral promotions to bring in more business prospects, business transactions with other rival companies, daily bank deposits and post office runs. I did filing daily, processed applications, made thorough checks on applications and details of vehicle appraisals for accuracy, assisted with customer questions, and explained the mathematical aspect of their particular contract.
2014-2016 Belmont Village Senior living Cardiff, CA Chauffeur/Van Driver
Assisted elderly with errands, driving to appointments and shopping centers Practiced safety while anticipating the needs for those who suffer from mild to severe dementia or Alzheimer's disease
Conducted small group tours in San Diego
Maintained log book for vehicle efficiency, checked bus or car for fluids, tires for air pressure, etc
2012-2016 Belmont Village Senior living Cardiff, CA Concierge
Communicated needs and requests to the rest of the building or corresponding department regarding resident care
Filled out maintenance orders for building engineer Greeting visitors, situating potential clients with information cards and notifying sales people
Daily activity sheets, updating, making copies,etc. Responsible for reporting to management any important changes or news regarding residents
Answering Phones
2009-2012 Belmont Village senior living Cardiff, CA Waitstaff
Food Handling
Taking food orders
Sanitizing and maintaining a clean work area
Education/ Certificates
2011 Oceanside High School Oceanside, CA
High School Diploma
Certificates
2014 CPR Certified 2014 First Aid Certified
2014 Dementia Training 2016 Food Handling
Certificate
Skills
Bilingual
Telephone Etiquette
Class B Commercial License
10 years Customer Service
40 words per minute
Microsoft word
Outlook
● Sadie Harness- Executive Director of Belmont village ********@**************.*** 760-***-****
● Randi Mott- Lead Concierge at Seacrest Village Poway, CA
● Clare Hollerbach- Lead concierge at Belmont Village cardiff by the sea, Ca 92007 *********@***.*** 760-***-****
● Marissa Morales- Caregiver at Belmont village in Cardiff by the Sea, CA 92007
● Therese Farley- Activities Programs Coordinator at Belmont village Cardiff by the Sea
Tracy Calzada 7007- Alma Hwy, Van Buren AR 72956 • 760-***-**** 2
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