Meron Melaku

**** ******* **.

New Britain, Ct **053

860-***-****

acz2oz@r.postjobfree.com

Objective

To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of Computer Information Science, and Network Administration.

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.

Summary of qualification

Self-motivated, career oriented, ready to face challenges and willing to train and be trained

Working knowledge of Microsoft Word, Excel, access application software

Builds relationships with peers to achieve objectives

Good knowledge of general computer operations, operating/network system

Good knowledge of Visual Basic, Basic, Assembly languages

Excellent attention to detail and team player

Strong organizational skills & ability to work independently

Ability to multi-task and adjust to changing priorities

Energetic, enthusiastic, self-motivated with a desire to move up to increasingly responsible positions

Professional Work Experience

LAZ Parking

June 2014 – Present IT help Desk Technician

Experience with an incident tracking/ticketing software system ( Track-IT)

Provide Remote assistance to end users for desktop

Install VPN, anti-viruses and soft wares

Install local and network printer

Install and upgrade operating system

Basic Trouble shot/network error

Built laptop and tower

Set up/configure email on computer

Archive emails and Back up files

Supporting Windows 7 and Office 2010

Light Active Directory administration (password resets, unlocking accounts, etc.).

Troubleshoot connectivity and networking issues

Provide front-line support for end-user hardware including laptops, monitors and printers

Provide support for mobile devices including IOS and Android devices.

Orders Laptop, desktop and email licenses with the vendor

Mapping missing drives

LAZ Parking

January 2010 – June 2014 Office Assistant/Bookkeeper

Addressed customer problem/complaints

General customer service support/ Take care of customers via email and phone

Sorting and classifying of various type of payments

Balanced deposits

Issue monthly and value pass key card

Data entry in the data base

Adding customer information in Citrix and ensure payments

Prepare daily and monthly shift reports

Prepare validation and monthly recap

Prepare check request to the customer based on the criteria

Education

Capital Community College, Hartford, CT

Associate Degree, Computer Information Science (CIS), Network Administrator Option

New Horizons Computer Learning Center

Microsoft certificate of Achievement, Administrating Microsoft SQL Server

Language Skills

Excellent written and oral skills in English and Amharic (native)

Reference

IT Help Desk manager

Tim Archambault 860-***-****,7713

IT Help Desk Technician

Khris Taschereau 860-***-****,7735

Operation Manager

Yonas Alemu 860-***-****

Contact this candidate