Management

Daraell Logan

**** ***** ***** **. *********, NC 28269 704-***-**** acz2ni@r.postjobfree.com

Professional Profile

Highly motivated, multi-faceted, financial professional eager to transfer 17+ years of corporate experience and commended performance in key customer service, management/supervisory and support roles. Considered an expert in customer and client communications, problem solving, relationship building, training and analytical problem solving. I am a Microsoft Office Specialist with a SharePoint certification & additional proficiencies in assorted platforms including Oracle and SAP.

Transferable Skills & Accomplishments

Most recent accomplishments -took on additional teams of A/P Associates to manage, a typical team ranges from 10 to 15 associates. I manage over 35 associates, their workload, and processes. Achieved my customers SLA (Service Level Agreement) in record time, going from 82% to 99% in less than 2 weeks after “going live”.

Problem Solving & Analytics

Took the initiative to solve a $2.5 million dollar EDI issue with key client by identifying the root cause. I reviewed the raw data and was able to relate technology solutions to business problems and communicate these solutions effectively.

Advanced proficiency with Microsoft Excel, skills used to analyze Accounts Receivable reporting metrics. Keen sense of problem solving, able to troubleshoot complex spreadsheets and data tables.

Analyzed raw data extracted from SAP, JD Edwards, AS 400, and Tableau to develop/implement a process for identifying and correcting miss-keyed information that corrected problems with missing critical data in customers purchase order transmission.

Created macros to manipulate the raw data from ERP systems like SAP, Oracle, JDE Edwards and AS400 – into a usable format to preform analytical research.

Adaptability & Assisting Others

Easily able to learn new systems and become an “super user” of most platforms. This enables me to be a valuable asset to my employer.

Easily adapt to spare of the moment changes and can manage a large number of employees and their workload/process they perform.

Effectively listened to the needs of external & internal customers, often simultaneously, assessing their needs and offering direction and support.

Ability to perform well under pressure, thrives in an atmosphere of change and welcomes innovation.

Develop positive and long lasting relationships with my customer & provide excellent customer service to my internal and external customers by going “the extra mile” making sure all of their needs and concerns are addressed.

Managing Conflict

Resolved conflicts between team members trying to reach consensus on a “Best Practices” process to address multiple clients invoicing requirements.

Helped diffuse potentially volatile situations with angry clients by actively listening to concerns, serving as a sounding board and providing objective feedback.

Communication and Leadership

Conducted many collaboration sessions with my team to ensure the date that was collected was not bias and quantifiable.

Generated quantitative and qualitative reports on a weekly, monthly, quarterly and ad-hoc basis for operations and senior management.

Daraell Logan 704-***-**** acz2ni@r.postjobfree.com Page Two

Employment History

Walmart GSS North America – Charlotte NC 2016-Present

Walmart is the largest retailer in the world and one of the largest employers in the United States. Its low prices allow customers to save money so they can live better.

Supervisor I (2016 to present)

-Advanced knowledge in MS Excel used to record macros, create pivot tables from data extraction from tableau. Use of formulas like V-lookups and If error. I manage over 35 A/P Associates who perform back office processes and process invoice exceptions.

Husqvarna – Charlotte, NC 2013-2016

The Husqvarna Group is the world's largest producer of outdoor power products including robotic mowers, garden tractors, chainsaws and trimmers.

Accounts Receivable Manager (2013 to 2016)

-Advanced knowledge in MS Excel used to create macros, pivot tables, date extraction & manipulation, use of formulas like V-lookups and IF error. Managed a portfolio of over $25 million and maintained a DSO of less than 7%

United Rentals – Charlotte, NC 2012-2013

United Rentals, Inc. is the largest equipment rental company in the world, with over 880 rental locations throughout the United States and Canada

Financial Services Specialist (2012 to 2013)

-Used MS Excel to extract data and to create statements for financial analysis. Processed payments, credit card accounts and portfolio of $8 million.

Attended Central Piedmont Community College from September 2010 to September 2012

Maersk Line – Charlotte, NC 2006 – 2010

Maersk Line is the global container division and the largest operating unit of the A.P. Moller – Maersk Group, a Danish business conglomerate. It is world's second largest container shipping company having customers through 374 offices in 116 countries

Accounts Receivables Collections Manager (2006-2010)

-Used MS Excel to generate corrected invoices and or spreadsheets for specialized billed customers

-Extracted data from Oracle and SAP into MS Excel for the customer & management on a regular basis or as an adhoc request in order to provide analysis of the account. Managed portfolio of over $100 million.

Bachelors of Science Degree in Business Management and Leadership

Concentration in Entrepreneurship & Supervision

Pfeiffer University – August 2016

Associates Degree of General Education

Central Piedmont Community College – May 2014

Professional Development

Microsoft Office Specialist - MOS: SharePoint 2013 Certification

Skills and Training

•Oracle • AS400/JD Edwards •Adaptable/Quick learner • Data Manipulation • MS Office • Analytical

• SAP • Document Management • Billing knowledge • Research/Reconciliation • Data entry • MS Excel

• MS SharePoint • Innovation • Mechanical Lien • V- lookup and exceptional Microsoft Excel skills

• Macros •Pivot Tables • CRM • Tableau

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