Christopher A. Crowder

425-***-**** (Mobile); acz2ng@r.postjobfree.com

Highly Experienced Program / Reverse Logistics Manager with over 20 Years in Diverse Industries

Highlights of Qualifications

Extensive background of working successfully with Wireless Carriers, Repair Centers and OEMs.

Steadfast ability to work with Suppliers and Customers while protecting company’s interests.

Industry experience includes Consumer Electronics, Lumber/Commodities; Clothing; Licensed & Promotional Products.

Work productively and harmoniously with associates, sales representatives, vendors, and external contacts.

Self-motivated; complete projects on time and beyond expectations, even under tight deadlines.

Adaptable; learn quickly. Noted as a resourceful problem solver.

Strong sense of personal and professional responsibility. Succinct communicator.

Professional Experience

HTC, Inc., Seattle, WA/Taipei, Taiwan 10/2014 – 12/14/2016

Senior Contract Manager

Serve as lead negotiator for HTC VIVE (Virtual Reality HMD) and Americas agreements

Negotiate contracts, including LOI, LOA RFP, PAF, Product Addendums, master purchasing agreements, service agreements, addendums and amendments

Established SharePoint system for tracking and managing versions control during negotiations

Streamlined the signature process recognized by the CFO and implemented globally

Work closely with Sales, Finance, Operations, Forward Logistics, Reverse Logistics, Customer Service and Legal departments

Develop and maintain customer contract tracking system to track from contract request to completion

Personal and team awards/acknowledgements:

o2015 “Presidents Club” awarded to the top 2% of HTC employees

HTC, Inc., Bellevue, WA/Taipei, Taiwan 01/2008 – 10/2014

Account Manager, Service Programs (Reverse Logistics)

Negotiated Reverse Logistics sections of master purchase agreements

Monitor service levels to ensure compliance with ASP (Authorized Service Provider) and wireless carrier agreements

Participate in short and long term strategic planning to improve service and reduce costs

Creation, analysis and improvement of forecasting tools to secure parts and repair capacity

Identify cost saving opportunities without compromising quality, including reclamation of high tier parts

Develop and maintain customer contract tracking system to ensure HTC is in compliance with the terms and conditions of each of their agreements

Champion customer service programs to aid in reducing the exchange rate

Lead a team of three Service Account Managers responsible for all wireless carriers and distributors in the United States and Canada

Recruit, develop and maintain Best in Class Service team

Improved score card ranking at all three major US wireless carriers where HTC directly managed the relationship

Dispute resolution – resolved long-standing contract dispute with external client that resulted in savings in excess of $1M for the Company during first year in position

Charged with creating a master capacity planning process to ensure production space with ASP network

Personal and team awards/acknowledgements:

oReceived the “Presidents Club” award for 2011, awarded to the top 2% of the North America Team

oSelected to participate in the HTC mentor program in 2011 and 2012

o100% of my team selected for the HTC mentor program in 2012

oSelected for Spirit of HTC award first half 2011, awarded to the top 10% of the North America Team

oTwo team members selected for the Spirit award first half 2011 and one team member selected second half

oChosen for the HTC Cultural Committee, along with two of my team members

T-Mobile USA, Inc., Bellevue, WA 03/2005 -12/2007

Vendor Program Manager

Work professionally across all levels within suppliers, from repair technicians to presidents of the companies.

Enforce contractual terms while maintaining a cooperative relationship with OEM/vendor.

Take leadership role in managing the entire reverse logistics program.

Negotiate contract terms, conditions, pricing and End of Life requirements.

Manage inventory levels and advise on opportunities for liquidation.

Settle contractual disputes with regard to product quality, freight billing and production.

Review production floor looking for areas to improve output and/or quality.

Manage approximately 55% of the total replacement handset volume.

Work cross functionally with Quality control, Product Development, Customer Care, Legal and Marketing.

Developed supplemental seed stock agreement and tracking data sheet.

Bensussen Deutsch & Associates, Inc., Woodinville, WA 03/1999 -11/2004

Sr. Consumer Products/Program Analyst

To maximize sales and profitability, established retail-pricing strategies that included: market analysis, competitive comparisons and vendor selection.

Using Visual Basic standardized the report sets used by the executive team prior to committing company resources.

oRecognized with “Grand Slam Award” for automating the SKU process

Acted as a cross-team “Business Systems Analyst” with the Systems Team to construct tools and reports for other BD&A divisions.

Managed inventory and procurement for the Consumer Products Division, which included all BD&A licensed products and BD&A proprietary products. Established inventory forecasts for the lifecycle of custom products.

To maximize profitability while maintaining inventory productivity, analyzed pertinent information to ensure orders were directed to the proper buying channel.

Used Microsoft Access to create tracking tools unavailable in BD&A’s enterprise software.

Created sales reports unavailable in Power Flex to assist executives in budgeting and forecasting the Consumer Products Division.

Created and implemented the Store Inventory Reporting Package; which dramatically increased in-stocks and moved old inventory.

Chosen as the Business Systems Analyst to work with developers of BD&A’s new reporting initiative

oWon Cornerstone of BD&A Award for superior cost savings/management (2000).

oDecreased the Boeing SKU assortment from 823 SKUs to 457.

oCreated the “Weeks of Supply” ordering system used by all catalog programs to better manage inventory levels and fulfillment, and minimize end of program liability.

oPlanned the strategy to lower the level of discontinued product from $929.4K to $52.1K.

oDecreased Total Retail Inventory from $2.5M to $1.5M while posting sales over budget for January 2000.

Eddie Bauer, Redmond, Washington 05/1996 - 03/1999

Assistant Planner

Selected to serve on the PORT Task force challenged with creating an automated inventory system for.

Generated and managed all purchase orders to fulfillment. This included tracking as well as profitability protection when product prices or delivery changes were requested.

Planned and managed product markdown schedules to ensure highest profit and lowest possible liable inventory.

Education / Training / Academic Associations

B. A. Communication/Economics Minor, Western Wash. University, Bellingham, WA

Member Western Washington University Communications Club and WWU Econ Society

Community Involvement

Volunteer Coordinator for the Eddie Bauer Year of Caring at Children’s Hospital

VP of education T-Mobile Toastmasters second nominated officer role, Certified Toastmaster

Director of Procurement Eastlake Little League (2014-2015, 2015-2016)

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