Mr. Derrick L. Gills

*** * ****, ******* *** **619

312-***-****

PROFILE: Over 20 plus years of Exceptional Customer Service. Held the following hotel positions: General

Manager, Front Desk Manager, Security, Maintenance, Banquet & Meeting Room Sales.

Cook and Carpenter. Also I served as a scout in the United States Army honorably discharged.

EXPERIENCE: Cleo’s Furniture, Hot Springs, AR 501-***-****

01/11-07/15 Furniture Sales Consultant

Assist customers in selecting the most appropriate piece of furniture to accommodate their needs. Advise in production of custom making furniture. Connect the correct mattress to fit the customer’s body. Consult in choosing the best financing option to the customer’s budget. Making sure their delivery is on time and was with the best customer service available. Commission only pay.

05/10-11/10 Ramada Plaza Convention Center Hotel, Pine Bluff, AR 870-***-****

General Manager of all Operations

Secure all Banquet events. Security. Payroll. Scheduling. All bank transactions. Create

New contracts for renters and vendors. Manage convention center function concessions. Ensure chefs met kitchen standards. Bartend. Maintain OSHA code. Resolve any and all guest complaints.

10/07-05/10 Family Dollar, Pine Bluff, AR 870-***-****

Assistant Store Manager

Unload truck delivery. Stock and inventory. Cashier open and close. Clean store. Handle

guest Complaints.

06/06-06/07 Sheraton Hotel and Towers, Chicago, IL 312-***-****

Housekeeping P.M. Managing Supervisor

Manage 1209 room five star hotel housekeeping department. Train crew daily in OSHA,

MSDS, fire codes, team-work and professional proficiency in customer service.

02/03-02/05 Holiday Inn Airport North, St. Louis, MO 314-***-****

Auditor/Front Desk Manager/Revenue Manager

Establish daily room rates. Created Star Program. Increased GSTS scores to passing.

08/99-01/05 Angel’s Touch Cleaning, St. Ann. MO

Owner/Operating Manager

Managed my own cleaning service company with six employees. Cleaned commercial

and residential properties. Trained on chemicals, courtesy and cleaning.

EDUCATION: Southern Illinois University Senior, Business Administration

John A. Logan Community College, Associates of Business Administration

United States Army, 10 year Decorated Combat Veteran (Dessert Storm)

Universal Life Seminary Licensed Ordained Minister of Jesus Christ 2012

References available upon request

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