Senior Business & Systems Analyst
Resume:
Christian D Kobsa 770-***-****
Greater Atlanta Area
*********@*******.***
https://www.linkedin.com/in/christiankobsa
SUMMARY
Business / Systems Analysis and Business / Enterprise Architecture professional with demonstrated extensive experience in various industries identifying problems / opportunities for, challenges with, creation, improvement, and/or changes to organizational workflows, value streams, business capabilities and processes. Proven ability leading complex strategy based Composition Architecture based analysis efforts towards integrating IT Web Services, Composition Layers, and User Centric Layers creating interoperable business enterprises allowing well-managed boundaryless information flow towards a BPaaS model. Recognized leadership ability in creating virtual professional interest groups towards an integrated organizational business architecture and analysis approach and standard.
Experience & Skills (Business Analysis & Enterprise Architecture Related)
Business & Systems Analysis
20 years
Business & Enterprise Architecture
10 years
Business Work Flow Analysis
10 years
Business & Systems Process Analysis
20 years
Business Value Stream Analysis
10 years
Data and Information Analysis
20 years
Gap, Impact, Risk Analysis
15 years
IT Systems Application Analysis
20 years
Meeting / Workshop Facilitator / Liaison
20 years
Feasibility Studies (including COTS systems)
7 years
BACoE
4 years
Project Management
8 years
Public Speaking / Teaching / Presentations
20 years
Software Dev. (C++, ASP, HTML, XML, JavaScript, Prolog, Pascal)
6 years
QA & Testing (Functional, System, Integration, Regression, UAT)
15 years
Object Oriented Analysis & Design / Object Oriented Architecture
20 years
CORBA / Service Oriented Architecture
4 / 8 years
ERD / ETL / SQL
20 / 15 / 15 years
UML & BPMN
20 & 10 years
Waterfall / RUP / Iterative / Agile
20 / 20 / 20 / 7 years
ITIL / CMMI
4 / 2 years
TOGAF
7 years
MS Word / Excel / PowerPoint / Outlook / Project
20 / 20 / 20 / 20 / 10 years
Visio / MS Visio
20 / 10 years
Enterprise Architect
4 years
IBM Rational Rose / ClearQuest
5 / 2 years
Borland Caliber RM
HP ALM
1 year
< 1 year
Other Experience & Skills
Hydraulic & Pneumatic manufacturing process systems
2 years
Electronic manufacturing process systems
2 years
Siemens & Mitsubishi PLC’s
2 years
AutoCAD
2 years
Industrial Technical Sales Support (for manufacturing processes)
3 years
Industrial Technical Training (for manufacturing QA support)
5 years
PROFESSIONAL EXPERIENCE
Dycom Industries 2016 - 2017
Lead Business Analyst
In-depth analysis of current operational processes across all organizational departments. Identification of process and systems roadblocks to a more integrated, boundaryless, value adding information flow. Consultation with c-level and other stakeholders in creating a cohesive future business architecture through business / systems process modeling.
Analysis for a SaaS based Operations Portal project integrating various COTS systems related to WMS, Finance, ERP with current / future business processes and information management aiming for web-based deployment of software services via a Composition Architecture (IT Service Portfolio / Composition Layer / User Centric Layer). Analyst for information migration effort for several home grown applications, including an in-house developed legacy Warehouse Management Systems.
Tools / Techniques / Skills Used: Agile & Iterative Methodologies and other SDLC standards, Modeling (MS Visio UML Diagrams [Static & Dynamic]), Documents (Scope, Business Case, BRD, WBS, etc), COTS research (Gap & Risk Analysis), BACoE IIBA approach / standards implementation, TOGAF standards implementation.
SunTrust 2016
Business Analyst Consultant
Holistic analysis of operational processes across organizational silos. Detailed gap analysis between current and envisioned future business processes and IT systems. Identification of roadblocks related to an integrated, boundaryless, value adding (KPI-based) information flow through implementation of SaaS based web services used end users via a composition layer managing workflow and data aggregation. Consultation with c-level and other stakeholders in creating a vision based future business architecture through business / system process modeling.
Consulting BA within SunTrust’s “Customer Information Systems” group. Performed departmental and cross-departmental assessments based BA & EA industry best practices. Created a comprehensive future SDLC process integrating LOB’s in relationship to the CIS. Researched COTS Application Lifecycle Management & Demand Management tools in support of SDLC process.
Tools / Techniques / Skills Used: Epics / User Stories, backlog priorities management, JIT Modeling, Daily Standups, MS Visio UML Diagram, SDLC standards, COTS research (Gap Analysis), BACoE IIBA approach / standards, TOGAF standards, ER Diagrams, Data Maps.
Aon Integramark 2016
Senior Business Analyst
Developed and implemented business analysis standards for UML based best practices and deliverables across business units significantly improving efficiency and effectiveness of the organizational SDLC process.
Planned and formulated service oriented IT architecture approach to align with strategic business goals and business architecture. Implementation of said architecture will hugely improve scalability and integration of Aon Integramark with selected worldwide Aon products and services.
Tools / Techniques / Skills Used: Epics / User Stories, backlog priorities management, JIT Modeling, Daily Standups, MS Visio UML Diagrams, Business Process Maps, Data Maps, Entity Relationship Diagrams.
Ernst & Young, LLP 2012-2016
Lead Business Analyst
Holistic analysis of operational processes across organizational silos. Detailed gap analysis between current and envisioned future SaaS based business processes (BPaaS model) and IT systems. Identification of roadblocks related to an integrated, boundaryless, value adding (KPI-based) information flow. Consultation with c-level and other stakeholders in creating a vision based future business architecture through business / system process modeling.
Headed and executed strategic business analysis for a global “Workplace of the Future” initiative, formulating project business cases, identifying enterprise As-Is operations, performing organizational and functional gap analysis and modeling future boundaryless, interdepartmental workflows and processes.
Discovered and analyzed crucial interdepartmental process bottlenecks creating more effective processes.
Streamlined critical workflows and business processes improving efficiency of delivery.
Identified and modeled new department and organizational processes improving interoperability.
Produced business case, orchestrated modeling effort for a SOA web-based mobile workplace and meeting room reservation system improving mobility of space reservation.
Coordinated and chaired the business analysis effort for the “BSC Connect” and the “GHRS Payroll” projects, acting as liaison between geographically dispersed stakeholders through virtual workshops identifying current workflows, process and data pain-points, and developing scenarios for improved interoperability and boundaryless information flow.
Orchestrated meetings with decision makers defining project business case gaining stakeholder consensus.
Facilitated workshops identifying, formulating, modeling strategic enterprise workflows / process requirements improving effectiveness and maximizing efficiency.
Headed workshops and other appropriate analysis techniques to determine enterprise information needs, strategic and operational KPIs, and where in workflows and processes these metrics must be implemented gaining significant insights into behaviors and process relationships.
Participated as a key contributor to the establishment of a “Business Analysis Center of Excellence”.
Created and managed a corporate wide online discussion and education BA Forum which grew from five to over one thousand participants.
Produced PowerPoint teaching presentations regarding various BA techniques, skill sets, leadership traits, etc.
Tools & Techniques Used: Epics / User Stories, backlog priorities management, JIT Modeling, Daily Standups, MS Visio Diagrams (UML Based), Business Process Maps, Data Maps, ERD via SQL, Context Diagrams, Data Flow Diagrams, Activity Diagrams, Sequence Diagrams, Business Case, Gap Analysis, Business Impact Analyst, CONOPS, Project Charter, WBS, Gantt Charts, Class Diagrams, Business Requirements & Business Rules Documents, Data Validation Rules, Functional Requirements, Constraints, Scope Models, Traceability Matrix, etc…
US Veterans Administration 2011-2012
Business Analysis Consultant
Directed and organized the strategic and operational analysis effort for the VA’s “Member Services & Data Integration” project.
Chaired strategic workshops; formulated business case / project charter maximizing clarity of scope.
Facilitated operational workshops identifying business, application, and system requirements capitalizing on scope, enhancing understanding, and gaining consensus.
Created static and dynamic As-Is and To-Be analysis documentation advancing business systems understanding and gaining agreement on improvement strategies.
Tools & Techniques Used: MS Visio Diagrams (UML, BPMN), Workflow Diagrams, Business Process Maps, Data Maps, Taxonomy Creation, ERD, Context Diagrams, Data Flow Diagrams, Activity Diagrams, Sequence Diagrams, Business Case, Project Charter, WBS, Gantt Charts, Class Diagrams, Business Requirements & Business Rules Documents, Data Validation Rules, Functional Requirements Documents, Traceability Matrix, etc…
Automatic Data Processing 2010-2011
Senior Business Analyst
Planned and formulated the business architecture / analysis effort for “Workforce Now 3.0 / 4.0” strategic initiative for ADP’s suite of flagship applications. Responsible for the complete analysis of the “Talent Management Module” and the “ADP HR module”.
Headed strategic / operational meetings across departments achieving needs and scope clarity. Delivered business case and project charter gaining consensus and boosting team work.
Executed workshops, other analysis techniques, identifying current / future workflows, processes, UIs, information, data and KPI needs, delivering expanded and amplified operational understanding.
Lead, generated strategic and operational project analysis documentation from Vision Statement, Project Charter, Business / System Requirements Specs using UML based static / dynamic modeling techniques, advancing improved understanding towards formulating strategic goals.
Tools & Techniques Used: MS Visio Diagrams (UML, BPM), Business Process Maps, Data Maps, ERD, ETL via SQL, Context Diagrams, Data Flow Diagrams, Activity Diagrams, Sequence Diagrams, Business Case, Project Charter, WBS, Gantt Charts, Class Diagrams, Business Requirements & Business Rules, Data Validation Rules, Functional Requirements, Constraints, Traceability Matrix, etc…
Centers for Disease Control and Prevention 2008-2010
Business / System Analyst III
Executed and delivered consolidation analysis for three high-value, disparate legacy applications into one improving efficiency of process, sustainable data accuracy, and maximizing workflow value.
Organized strategy meetings to identify, formulate, and gaining consensus on the business case, project scope and charter.
Chaired analysis workshops, used analysis techniques identifying business and system requirements for new IT system achieving enhanced understanding of effort and deliverables.
Created gap analysis for application workflows, processes and data abilities expanding clarity for improved implementation of interoperability and boundaryless integration.
Oversaw, controlled business / system analysis effort for a conversion / enhancement project from a PowerBuilder legacy system to a web based application creating an integrated solution.
Planned and executed workshops, used other appropriate analysis techniques to identify / generate documentation for relevant workflows, business / system processes, information / data needs, KPI requirements, UI expectations and relevant risks and constraints, creating a refined, standardized comprehensive model, providing clarity of approach and delivery.
Participated in the CCB, managing and performing change request related analysis, refining, improving, and maximizing value delivery.
Tools & Techniques Used: MS Visio Diagrams (UML, BPM), Workflow Diagrams, Business Process Maps, Data Maps, ERD, MS Visio Diagrams (UML, BPM), Business Process Maps, Data Maps, ERD, ETL via SQL, Context Diagrams, Data Flow Diagrams, Activity Diagrams, Sequence Diagrams, CONOPS, Business Case, Project Charter, WBS, Gantt Charts, Class Diagrams, Business Requirements & Business Rules, Data Validation Rules, Functional Requirements, Constraints, Traceability Matrix, etc…
United Parcel Services 2007
Senior Business / System Analyst
Launched strategic and operational business / systems analysis for UPS’ “Flex Global View” supply chain solution IT system, achieving refined process and information understanding.
Served as liaison guiding analysis meetings and other analysis techniques formulating business case, project charter, other UML based static / dynamic artifacts maximizing understanding of approach.
Tools & Techniques Used: MS Visio Diagrams (UML), Business Process Maps, Data Maps, ERD, Context Diagrams, Data Flow Diagrams, Activity Diagrams, Sequence Diagrams, Business Case, Project Charter, Gantt Charts, Class Diagrams, Business Requirements & Business Rules, Data Validation Rules, Functional Requirements, Constraints, Traceability Matrix, etc…
McKesson Provider Technologies 2006 - 2007
Senior Business / System Analyst
Headed analysis effort for a physician driven, PDA based, patient diagnostic application used in private practice and hospital facilities nationwide, improving service management / delivery.
Organized, chaired meetings; generated applicable analysis artifacts improving data delivery, UI, and process efficiencies.
Tools & Techniques Used: MS Visio Diagrams (UML), Business Process Maps, Data Maps, ERD, Context Diagrams, Data Flow Diagrams, Activity Diagrams, Sequence Diagrams, Business Case, Project Charter, Gantt Charts, Class Diagrams, Business Requirements & Business Rules, Data Validation Rules, Functional Requirements, Constraints, Traceability Matrix, etc…
Home Capital 2005 - 2006
Business Analyst / Project Manager / IT Consultant
Performed complete analysis of UI, application logic, and database, from initial inception to testing and product implementation for a residential & commercial mortgage business.
Facilitated and led C-level stakeholder strategic business case workshops and scope.
Executed JAD sessions identifying and modeling processes, data, and metrics.
Created WBS’, Gantt charts, etc., to identify resource needs and timelines.
Tools & Techniques Used: MS Visio Diagrams (UML), Business Process Maps, Data Maps, ERD, ETL via SQL, Context Diagrams, Data Flow Diagrams, Activity Diagrams, Sequence Diagrams, Business Case, Project Charter, WBS, Gantt Charts, Class Diagrams, Business Requirements & Business Rules, Data Validation Rules, Functional Requirements, Constraints, Traceability Matrix, etc…
Blackfire Internet Solutions 2001 - 2005
Business Analyst / Project Manager / IT Consultant
Provided systems and business analysis, project management, and IT consultancy services for several small and medium size business organizations using variously appropriate standards, methodologies, IT tools and best practices.
Created project business case documents and project charters.
Executed JAD sessions, modeling processes, data needs, QA metrics, etc.
Identified and documented business and system requirements, constraints, risks.
Developed appropriate testing approaches.
Implemented SEO strategies significantly improving business’ Internet UI exposure.
Tools & Techniques Used: MS Visio Diagrams (UML), Business Process Maps, Data Maps, ERD, ETL via SQL, Context Diagrams, Data Flow Diagrams, Activity Diagrams, Sequence Diagrams, Business Case, Project Charter, WBS, Gantt Charts, Class Diagrams, Business Requirements & Business Rules, Data Validation Rules, Functional Requirements, Constraints, Traceability Matrix, etc…
Internet Security Systems 1999 – 2001
Software Engineer / Systems & Business Analyst
Developed and integrated a software module into an existing suite of the businesses flagship application (Internet Scanner & RealSecure) through a full lifecycle development process being responsible for entire business and systems analysis effort.
Improved network intrusion prevention by 25%.
Gained recognition for an approved patent, titled “Method and System for Managing Security Events on a Network.”
Dexus Technologies, Inc. 1997 – 1999
Software Engineer
Participated in the systems design and software development of a rules / logic engine and the associated UI for a health insurance client.
Improved agent productivity by 50%.
Reduced paper waste by 25%.
Siemens USA 1996 – 1997
Applications Engineer
Participated in software development, maintenance and upgrades for various manufacturing processes and systems. Trained clients on software systems and use.
Activation, Inc. 1995 – 1996
Program Manager
Responsible for implementing a quality analysis and assessment program for the production of a customized engine cooling system.
Identified, implemented and managed a set of quality metrics.
Improved engine cooling system metrics based quality by 50%.
Valmet Automation, Inc. 1992 – 1994
Service Engineer
Management of two electronic measurement & monitoring product lines (Kajaani FS200, Kajaani MCA) within North America.
Provided customer training & technical sales support.
Conducted problem analysis of measurement equipment and modeled resolutions.
Acted as a technical liaison to corporate R&D in Finland.
EDUCATION / TRAINING
Graduate Studies, Applied Physics 2004
Georgia State University, Atlanta, Georgia
BS, Physics 1995
Southern Polytechnic University, Atlanta, Georgia
BS, Mechanical Engineering Technology 1984
Ferdiand von Steinbeis College, Ulm, Germany
Professional Development Seminars, Courses, and Certifications
“TOGAF Enterprise Architecture Level 1” certificate by The Open Group
2016
“Project Requirements and Defining Scope” course by EY University
2015
“Enterprise Service Management” course by EY University
2015
“Business Process Modeling” certificate from ESI International
2015
“Data Modeling for IT Services” certificate from Global Knowledge
2015
“Problem Management Process for IT Services” course by EY University
2015
“Seven Habits for Managers” seminar by Franklin / Covey
2014
“Facilitative Fundamentals – Tools & Techniques” course by EY University
2014
“Facilitative Leadership” course by EY University
2014
“Business Analysis Requirements Management & Communication” course by EY University
2014
“Project Management Fundamentals” course by EY University
2014
“Business Analysis Requirements Elicitation” course by EY University
2014
“Business Enterprise Analysis” course by EY University
2014
“Leadership Matters – Managing in Today’s Work Environment” course by EY University
2013
“Project Management for IS/IT Professionals” certificate from Villanova University
2010
“Business Analysis Master Certification” from Villanova University
2010
“Mastering Business Analysis” certificate from Villanova University
2010
“Essentials of Business Analysis” certificate from Villanova University
2009
“Communication with Diplomacy and Tact” certificate from Padgett-Thompson
1999
“Mastering the Requirements Process” certificate from Software Quality Engineering Inc
1995
Professional Affiliations & Memberships
IIBA
The Open Group
Business Analyst Professional
DAMA International
The Global IT Architect Association
Object Management Group
IoT
The BA Forum
The Executive Leadership Institute
PMI
…
Selected Presentations
Business & Systems Analysis for COTS Systems
Business Analysis – A Holistic Approach
Business Analysis & The Impact of Disruptive Technologies
Leadership – Principles & Practice
Patents
US Patent 09/844,448 “Method and System for Managing Security Events on a Network”
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