BALPREET GHUMAN

** *** ****** ****, ********, ON L6R 3G8 • Cell: 647-***-**** •

acz2kp@r.postjobfree.com

Professional Summary

Administrative professional possessing a strong desire to learn and grow professionally

Skills

Excellent communication skills

Friendly, Outgoing and highly self-motivated

60 WPM typing speed

Excellent customer service skills

Proficient in MS-Office (Word, PowerPoint, Excel and Outlook)

Working knowledge of warehouse Systems, processes and procedures

Self-directed, dedicated team player, results-oriented, accurate and detailed

WORK EXPERIENCE

Customer Service Representative

DHL Supply Chain -Retail (Holt Renfrew) – 396 Humberline Dr. August 2016 to Current

Frequently use word processing, spreadsheet, database and presentation software

Log and respond to all emails from the stores/Accounts payable/DC

Investigate short and over according to the invoice for AP

Match the discrepancy on the invoice with receipts

Investigate POD's for Finance

Assist with the investigation to stop shipment vendors

Investigate units claimed by store in IP and WMS

Correct orders shipped without verification/ cancelled distro's/ merchandise left

behind

Investigate vendor disputes

Resolving CSA (customs self-assessment) discrepancies

Operations Clerk

DHL Supply Chain - Retail (Holt Renfrew) – 396 Humberline Dr. Sep 2015 to July 2016

•Help achieve KPI targets

•Create ASN for invoices using WMS and AS400

•Issue price tickets provided by ASN using AS400

•Contact buyers for problem resolution

•Process price change, markdown and pre-ticket request

•Create bilingual labels for non-compliant merchandise

•Assist with organizing work and maintained records and logs

•Schedule deliveries; and follow up with the emails at appointment desk

•Responsible for weekly inventory count of office supplies

•Trained and supervised temporary employees

•Ability to work as a team or individually

Office Administrative

Sur Sagar Radio and Television – Toronto, ON Jan 2013 to Aug 2015

•Respond to various customer inquiries and concerns

•Payroll cheques, invoices, formatted legal documents independently

•In charge of employee scheduling, office stationary

•Train new employees on company equipment

•Prepare the organization for opening and closing

•Schedules and confirms appointments for co-workers

•Prepare paperwork and files for co-operating companies

•Keep track of monthly invoices

•Deal with customer issues

EDUCATION

Diploma in Business Management, 2012

Humber Institute of Technology and Advanced Learning –

Coursework in Business Administration, Communications and Accounting

Job shadow project in marketing course

Accomplishments

Achieved passport to success at DHL's CSCS training

Certifications

Certified in Standard First Aid with CPR A + AED by St. John Ambulance

References

REFERENCES Available Upon Request

Contact this candidate