Medical receptionist
Resume:
RECEPTIONIST
Billie L. Humbertson
Shreveport, LA 71104
Phone: 318-***-****
****************@*****.**
Summary of Experience
Posted all payments in Brightree System; worked denials for Medicaid, Commercial companies and Medicare. (Company I worked for sold to Med Tech in Lake Charles, La) I also answered phones, used written and oral communications, filing, faxing prior authorization requests to MCD and Commercial companies. I was responsible for collections, accounts receivable, and reconciliation of accounts. In September 2016, I began working on posting MCR payments, working denials and reconciliations with Medicare. Before the selling of the company I was the only one left in the billing department so I was responsible for everything in the billing department.
I have thirty (30) years plus experience in personal lines and commercial insurance, selling insurance, corresponding with companies and customers. I have handled billing and direct bill distributions. Have been an office manager, account executive, had a solicitor's and an agent's license in North Carolina and Louisiana. I am a CPIW. (Certified Professional Insurance Woman.)
Employment History
Billing Clerk
06/2014 - 12/2016 Allegiance Medical Supply Llc 1532 Irving Place, Shreveport, LA
Employment Type: Part Time (Less than 30 Hours)
Responsible for Medicaid and MCR claims and denials; posted payments from patients and insurance companies daily; worked bank deposit; answered telephones; communication; worked A/R;
Began this job 6/10/2014 as part time, but in 06/2015 changed to full time; then 1 month before layoff changed back to part time.
Cashier/Main banker
11/2002 - 08/2010 Boomtown Casino 300 Riverside Drive, Bossier City, LA
Employment Type: Full Time (30 Hours or More)
responsible for cashier window with $75,000 bank. Cashed checks and processed western union and credit card transactions for customers. Cashed out chips slot ticket winnings. Worked as mainbanker with bank over $1,000,000 and responsible for the buys that cashiers did to replenish their banks during shifts. Made sure NRT machines were replenished, kept clean and in working order. Responsible for balancing NRT'S every Monday morning. I also worked in vault.
Agent/Account Executive
09/1998 - 02/2001 USAGENCIES, INC. Shreveport, LA
Quoting over phone; issuing policy over phone or for walk in business; customer service; responsible for petty cash of $200 and had to balance every day; issuing changes; taking photos of vehicles for comprehensive and collision coverages to show all damages to vehicle. Had my agent’s license.
Police Dispatcher
03/1997 - 09/1998 LSUPOLICE Department Shreveport, LA
Keeping daily log of all activity between me and the officers; responsible for criminal background checks, NCI computers, tickets issued by officers; customer service; used radios to contact officers so they can open rooms for hospital employees; responsible for fire alarms and calling 911 when emergency occurs;
Account Executive
05/1995 - 07/1996 Parnell Robinson Insurance Agency Bossier City, LA
Customer service; answering phones, filing, correspondence between customers and companies; marketing of commercial accounts; entering data into computer to do applications and changes; request changes from companies; prepared proposals for agent to take out to clients;
Account Executive
09/1978 - 03/1995 Alexander & Alexander, Inc. Shreveport, LA
Customer service, quoting, issuing, marketing policies in both personal and commercial lines; responsible for billing and collections; direct bill distribution in commercial and personal insurance monthly; worked company accounting discrepancies; oral and written communication with customers and company reps. In 1993 switched to small commercial department as personal lines was sold off (downsized). (This department was over a year behind in mailing customer’s policies and billings for such - they were behind in collections and I worked these accounts plus I did marketing, invoicing, oral and written communications with commercial clients and companies; collections; issuing policies and entering applications into computer; receiving policies after approval and verifying all information was correct as we had ordered; ordered changes and also answering phones and filing. Had my solicitor's license.
Sr. Insurance Clerk
09/1977 - 09/1978 Francis Disiere Insurance Agency Shreveport, LA
09/1970 - 12/1972 Francis Disiere Insurance Agency Shreveport, LA
Answering phones; billing and collections; quoting personal lines insurance; typing policies and changes; marketing; quoting insurance; typing applications to be sent to companies; preparing proposals; training of new hire. I began working when I was 18 with this agency and this is where I received excellent training from Mr. Disiere.
Office Manager/ Agent
03/1976 - 09/1977 Jean Fore Insurance Agency Shreveport, LA
Answered phones, filing, marketing, quoting, issuing and ordering policies, issued mortgage cancellation insurance; accounting and collections, oral and written communication to customers and company reps and customer service.
Office Manager/Agent
02/1973 - 08/1975 Barrett Builders/Cameron Brown Insurance Agency Fayetteville, NC
Began at Barrett Builders as office manager, working on quotes, issuing policies and endorsements, customer service, oral and written communication with customers and company reps, filing, phones, invoicing, account differences with companies, monthly statements, typin all homeowners policies for closings with mortgage company. Cameron-Brown bought out Barrett Builders and I was asked to be their office manager and worked under the life agent, Larry Canady. I did all the above along with training and hiring new hires, filing and also reviewing all renewals before their expiration; I left this job as my husband was in Army and his enlistment was over. I would have stayed at this job until retirement if it had been possible.
Education and Training
Completion Date Issuing Institution Location Qualification Course of Study
05/2014 Bossier Parish Community College Bossier City, LA Associate's Degree GENERAL STUDIES
05/2014 Bossier Parish Community College Bossier City, LA 2 Years of College or a Technical or Vocational School GENERAL SCIENCE
05/2014 Bossier Parish Community College Bossier City, LA 2 Years of College or a Technical or Vocational School MEDICAL BILLING AND CODING AND MOS
Honors & Activities
I graduated with a 3.69 average and was on Dean’s list every semester. I earned my Associates Degree in General Studies, and Technical Degrees in General Science, Medical Office Specialist and Medical Billing and Coding. I was never certified as my daughter in law became very ill and was hospitalized for a few weeks and was diagnosed with “kidney failure” and she was placed on dialysis, and never was able to take the test again.
Supervisory References
Scott Roper, owner
Allegiance Home Design
1532 Irving Place
SHREVEPORT, LA 71101
Business reference known for 2 year(s).
Mary Gandy-Louk, supervisor
Allegiance Medical Supply
SHREVEPORT, LA 71101
Supervisor reference known for 2 year(s).
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