Data Entry Customer Service

Danielle Crosby

**** ******** **, *******, ** ***31 510-***-**** EMAIL: *****************@**********.***

HIGHLIGHTS:

Data Entry

**-***

Microsoft Office

Account Closing

Administrative Support

Computer Proficient

Excellent Research Skills

Data Organization

File Management

Billing

Customer Service

Monthly Reporting

PROFESSIONAL EXPERIENCE

EXECUTIVE ASSISTANT I (Kaiser Permanente), Oakland, CA August/2012-March/2013

Acted as right-hand assistant to site supervisor/upper management.

Coordinated and prepared for meetings, conferences and related events.

Responsible for heavy typing, answering phones and preparing correspondences.

Assisted with completion of necessary reports as requested.

Maintained lobby and front desk area keeping it clean and free from clutter.

Ordered office supplies and monitor inventory.

Distributed incoming mail and prepare outgoing mail including bulk mail.

CLERK II (Kaiser Permanente), Oakland, CA April 2012-June/2012

Electronically imaging hard copy documents into electronic format.

Receiving and routing telephone calls.

Responsible for sorting, batching, scanning, indexing data entry.

Operate office equipment such as fax machines, phone systems and computers for spreadsheets, word processing database management and other applications.

VOLUNTEER (Eastmont SSA Career Center - Oakland P.I.C), Oakland, CA August/2009-January/2012

Maintain Conference room, schedule and calendar.

Review work done by others to check for correct spelling and grammar. Ensure that company format policies are followed and recommended revisions.

Ensure cleanliness and order in lobby area maintains periodicals, brochures and other related materials.

Compose type, and distribute meetings notes, routine correspondence, reports.

RECEPTIONIST (Youth Uprising), Oakland, CA February/2008-August/2009

Verifying for client identity through the scanning system.

Communicating by telephone or in person to provide information about products and services, to take or enter orders.

Maintaining clients’ files through filing system.

Ensure cleanliness and order in lobby area.

STOCK CLERK (Volt Staffing Agency), San Francisco, CA July/2007-Febuary/2008

Control the flow of supplies in and out of stock rooms.

Receive merchandise, unpack, mark items, stock shelves.

Maintains stored items in their proper order.

Performs cleaning and minor maintenance work in assigned areas or on related equipment.

FRONT OFFICE MEDICAL ASSISTANT (Baycare Women’s Clinic), Oakland, CA May/2003-July/2007

Handling and answering external as well as internal phone calls and transferring calls to the appropriate departments.

Giving registration forms to the patients and getting all the necessary information filled from them.

Handling data entry tasks.

Managing patient's appointments, according to the doctor's schedule.

Education

Office and Administrative Training, Eastmont Career Center, Oakland, CA

General Education Courses, Edward Shands Adult School, Oakland, CA

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