Customer Service Information
Resume:
Sharon L. McDowell
Duncan, SC 29334
Phone: 864-***-****
***************@*****.***
Ability Summary
Competent in Microsoft Word, Excel, and Database Entry
Work Keys Silver - National Career Readiness Certificate
Handled Confidential Information
Excellent Customer Service Skills
Ability to work well with others
Security Clearance granted for working in the Nuclear Power Plants
Created Spreadsheets
Accurately updated information into Databases
Proctor tests and assist employees with Computer Training
Schedule & Verify training in NLMS Database (Nuclear Learning Management System)
Payroll
American Industrial Contractors (Project Coordinator) 08/2016-04/2017
Record and report daily payroll
Record and report daily work completed
Maintain and report hours remaining on daily tasks
Daily permits
Weekly expense reports, hours worked and perdiem
Order parts
Create quotes for work to be done
Trades Unlimited (Project Coordinator) 06/2016-07/2016
Record and report daily payroll
Record and report daily work completed
Maintain and report hours remaining on daily tasks
Daily permits
Weekly expense reports, hours worked and perdiem
Order parts
Create quotes for work to be done
Randstad (Nuclear Administrative Specialist) 04/2016–05/2016
Maintained Nuclear Learning Management System used to schedule classes and verified training requirements.
Maintained strong confidentiality with tact and diplomacy.
Worked within a team and on an individual basis to ensure accountability within the workflow system
Multitasked and prioritized to meet deadlines in a timely manner
Used computers for various applications, such as Database Management or Word Processing.
Worked outside standard business hours in support of organization needs.
Itron (Manufacturing Machine Operator) 02/2016 – 04/2016
Setup machines for parts assembly per prints
Achieved daily production requirements
Team driven environment
Randstad (Nuclear Administrative Specialist) 09/2015–12/2015
Performed Data and Spreadsheet Entry duties
Created, Copied and Maintained Active Files
Answered phones and Email
Maintained the office database, retrieved and organized information for individual employees and clients
Created spreadsheets for management and staff members for progress reporting
Randstad (Nuclear Administrative Specialist) 02/2015–04/2015
Used computers for various applications, such as database management or word processing.
Answered telephones and gave information to callers, and took messages
Created, maintained, and entered information into databases
Set up and managed paper or electronic filing systems, recorded information, updated paperwork, or maintained documents, such as attendance records, correspondence, or other material
Operated office equipment, such as fax machines, copiers, or phone systems and arranged for repairs when equipment malfunctioned
Greeted visitors and handled their inquiries or directed them to the appropriate persons according to their needs
Maintained training scheduling for employees
Completed forms in accordance with company procedures
Scheduled and confirmed appointments for clients, customers, or supervisors
Made copies of correspondence or other printed material.
Clemson University (Spreadsheet Specialist) 01/2015 – 02/2015
Worked with the Planning & Design Department as a Spreadsheet Specialist
Updated and transferred information onto spreadsheets for audit purposes.
Randstad (Nuclear Administrative Specialist) 02/2010–12/2014
Used computers for various applications, such as database management or word processing.
Answered telephones and gave information to callers, and took messages.
Created, maintained, and entered information into databases
Set up and managed paper or electronic filing systems, recorded information, updated paperwork, or maintained documents, such as attendance records, correspondence, or other material
Operated office equipment, such as fax machines, copiers, or phone systems and arranged for repairs when equipment malfunctions
Greeted visitors and handled their inquiries or direct them to the appropriate persons according to their needs
Maintained training scheduling for employees
Completed forms in accordance with company procedures
Scheduled and confirmed appointments for clients, customers, or supervisors
Made copies of correspondence or other printed material.
.Spherion (Nuclear Nantel Lead Proctor) 07/2007–02/2010
Lead Proctor of Nantel Testing Lab.
Assisted employees in computer access to prepare for the testing.
Monitored the testing to ensure integrity was maintained.
Ensured employee had satisfactory score completion to be awarded unescorted access to the Nuclear Station.
Itron (Leader/Set-Up) 05/1987 – 10/2004
Maintained long term employment for approximately seventeen years
Promoted to different positions within the department because of a strong work ethic and leadership ability
Motivated fellow employees as a Lead
Knowledgeable in the areas of manufacturing
Maintained a strong safety record
Communicated well with supervisors and fellow employees on the production floor
Education and Training
Issuing Institution Location Qualification Course of Study
Tamassee Salem SC High School Diploma General
Certificates
Customer Service - Tri County Technical College
Building A Foundation with Microsoft Office 2013 - Tri County Technical College
Finance & Accounting for Non-Financial Managers - Tri County Technical College
Work Ready SC - WorkKeys - Silver - National Career Readiness Certificate – 2010
ESD Control for Electronics Assembly Operators – Training Certification – IPC-OVT-54C v.3
Additional Information
Lived in Texas from November 2004 - June 2007
Contact this candidate