Customer Service Representative

Jacqueline Perry Chicago, IL 312-***-****

*************@*****.***

Recently Full life cycle recruiter with over two years of industry experience conducting interviews, qualifying candidates, and performing related tasks to ensure proper and sufficient employment. Skilled with multiple applicant tracking systems such as Job Diva and iCIMS.

Technical Skills:

Job Diva, iCIMS

Windows, 2003 Server, Windows XP & Windows 7

Microsoft Office (Word, Excel, Power Point, Outlook, and SharePoint)

Windows Outlook, Yahoo and Google

Professional Experience:

Stericycle December 2016 – Present

Customer Service Representative

Receiving inbound calls for multiple companies

Receive orders and place orders for customer service

Staff Management August 2015 – April 2016

Recruiter

Routinely handled 10 requisitions or more for Amazon, Google, and Staff Management corporate positions (Senior Account Managers, Account Managers, Account Supervisors IT Recruiters and IT Client Services, coordinators,Client Services Coordinators

First point of contact with Hiring Managers, potential candidates, existing employees collected information for reference checks

Have at least one candidate submitted for each open requisition by day 6 of requisition being opened

Scheduled candidates for face-to-face interviews for up to 10 Hiring Managers (within 48 hours of submittal)

Filled requisitions before 30 days to fill average

Used ATS Job diva to track applicants and upload resumes

People Scout (RPO) March 2014 – August 2015

Talent Acquisition Coordinator (June 2014 – August 2015)

Conducted 7 or more interviews for the East coast Sysco Foods team

Collected work history for up to 10 years for Class A and B CDL drivers and 7 years for Warehouse workers

Collected and verified Medical card information for CDL drivers

Source potential candidates from Career Builder, Indeed, Monster and Jobs in trucks

Used iCIMS ATS system to track applicants

Reached out to local employment agency’s on the east coast to post flyers for Job Fairs

Regularly review 50 resumes per day and select adequate individuals based on relevant and fitting criteria

Directly contact experienced potential candidates who have applied for Sysco Foods Company for a phone interview to verify qualification

Junior Recruiter (March 2014 – June 2014)

Prescreening and interviewing applicants for various Fortune 500 companies

Received high ranking reviews from supervisors weekly

Met all RPO screening requirements for fortune 500 companies including; Jenny Craig (weight loss consultants), Delta Airlines (flight attendants and baggage handlers) Avis Budget Group (customer service representative), AT&T (sales consultants), Nestle (merchandiser), Waste Management (CDL drivers), Peapod (delivery drivers call center)

Promoted to a designated team in under 3 months

Randstad Staffing December 2012 – March 2013

Customer Service Representative

Processed 80 calls per day for Illinois Medicaid and Medicare Benefits office. Kept electronic record of confidential patient information such as social security information, birth certificates, and income verification

Generated outbound calls to clients to request missing documents for incomplete files

Received inbound calls and addressed customer concerns and inquires. Resolved escalated matters as needed

NORC December 2011 – July 2012

Telephone Interviewer

Conducted up to four 30 minute to 60 minute surveys for the Centers for Disease Control across the United States

Entered data entry for immunization records

Conducted surveys on Flu Shot intake

Education:

Bachelors of Arts in English, Communications, East-West University

Job

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