Customer Service Data Entry
Resume:
Linda M. Mixson
New Windsor, IL *1465
Ph. 309-***-****
email *********@*****.***
Summary: 13 plus years of experience working at library circulation desk providing great customer service skills which included greeting and assisting customers, directing calls and clients to appropriate departments, answering phone, assisting students in computer lab with use of library databases and troubleshooting computer lab and copy machine issues. Data entry skills include entering data into Excel, and other databases, some information contained customer demographics and client confidentiality. Other acquired skills include scanning documents, filing, ordering supplies, processing and shipping orders, fulfilling interlibrary loan requests, collecting fines and fees. Basic knowledge of Microsoft Word, Excel, and Outlook.
Experience
Library Assistant- Reserve Desk, Academic Health Center, Special Collections and Archives, circulation desk, Technical Services- March 2003 – October 2016
Palmer College of Chiropractic, Brady Street, Davenport IA 52803 Ph 563-***-****
oManaged circulation desk by greeting, supplying directions, and assisting customers answering phones, directed customers to correct departments
oAnswered visitors questions which included general location, database usage and providing visitors with historical and general information as requested
oAssisted patrons with questions via journal databases and Sirsi Dynix
oOrdered departmental supplies
oCreated invoices, assisted with processing of materials in archives and collection management
oEntered data into Excel spreadsheets.
oBasic knowledge on use of Microsoft Word, Excel, and Outlook.
oTroubleshoot copy machine, and computer lab issues
oInterlibrary loans, processed borrows and lends on DOCLINE, OCLC World Share and Silo
oOther duties included processing materials- mylaring, stamping, sensitizing and preparing items for shelves, scanning of photos and documents, checking materials in and out to clients, shelved materials, and shipping sold items via Amazon.
oWorked with Mobius/Sierra ILS, Sirsi Dynix and Horizon library systems.
o Utilized databases of Mantis, PubMed, Ebsco Host, Chiropractic Literature Index, OCLC-First Search
Various jobs through a temporary Employment Agency- January 2002- March 2003
Premier Temp- 2928 Avenue of the Cities, Moline, IL 61265- 309-***-****
oPalmer College of Chiropractic -
Library - Shelving books, copying materials, checking materials in and out to students, filing.
Admissions - Filing, data entry updating incoming student records.
oOther businesses-
Data entry- entering names and numbers of people requesting to purchase items and verifying information.
Filing duties for an auditing company
oMonmouth College –
Receptionist - for an employee whom was out on leave, answered phone, data entry and light filing
Library Director- January 2000 – January 2002
Viola Public Library District 1705 14th St, Viola, Il 61486 ph. 309-***-****
oManaged circulation desk greeted, and assisted customers, answered phones, checking materials in and out, reshelved materials
oPurchased all supplies and books and miscellaneous materials.
oCreated invoices entered data into Excel spreadsheets.
oCompiled statistical data for yearly reports
oCoordinated and presented monthly story times and Annual Summer Reading Program
oPrepared and presented documents for monthly board meetings
oWrote grants, submitted documents to county and state
oProvided basic janitorial and maintenance of the library.
Assistant Librarian/ Interim Library Director=1989- Dec 1999
Sherrard Public Library District, 201 5th Ave. Sherrard, Il 61281 ph. 309-***-****
oManaged circulation desk greeted, and assisted customers, answered phones, checking materials in and out, reshelved materials
oBasic knowledge on use of Microsoft Word, Excel, and Outlook.
oTroubleshoot copy machine
oAssisted with special events and programs
oCataloged and processed books
oPurchased library materials and supplies
oSupervised, scheduled, and assigned work to 5 employees
oPrepared and presented materials to monthly Board of Trustees meetings
oAssisted with and organized, promoted, and presented special programs to community, particularly Summer Reading Program and story hours.
Education
Black Hawk College, Moline, IL.
Certificate for a Library Technical Assistant, 1999
Western Illinois University
Library cataloging course, 1991
Carl Sandburg College, Galesburg, IL
Certificate in Secretarial Science, 1976
Certificate in Keypunch. 1977
Linda M. Mixson
1161 300th St.
New Windsor, IL 61465
Ph. 309-***-****
email *********@*****.***
email ************@*****.***
REFERENCES
Phyllis Harvey
11628 81st St W
Taylor Ridge, IL 61284
309-***-**** (home)
309-***-**** (cell)
Email ***********@*****.***
Dana Haff
Email ****.****@*****.***
Teresa Maness
1833 34th St
Rock Island, Il 61201
Email ******.******@*****.***
Laura Ray
Email ************@*****.***
Patricia Peters
1708 Woodland Ave.
Davenport, IA 52803
Ph. 563-***-****
Email *********@*****.***
Karen Goodell
118 E. 8th St.
Muscatine, IA 52761
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