Resume

Customer Service Data Entry

Location:

Windsor, IL, 61465

Posted:

April 30, 2017

Contact this candidate

Resume:

Linda M. Mixson

**** ***** **.

New Windsor, IL *1465

Ph. 309-***-****

email acz2d8@r.postjobfree.com

Summary: 13 plus years of experience working at library circulation desk providing great customer service skills which included greeting and assisting customers, directing calls and clients to appropriate departments, answering phone, assisting students in computer lab with use of library databases and troubleshooting computer lab and copy machine issues. Data entry skills include entering data into Excel, and other databases, some information contained customer demographics and client confidentiality. Other acquired skills include scanning documents, filing, ordering supplies, processing and shipping orders, fulfilling interlibrary loan requests, collecting fines and fees. Basic knowledge of Microsoft Word, Excel, and Outlook.

Experience

Library Assistant- Reserve Desk, Academic Health Center, Special Collections and Archives, circulation desk, Technical Services- March 2003 – October 2016

Palmer College of Chiropractic, Brady Street, Davenport IA 52803 Ph 563-***-****

oManaged circulation desk by greeting, supplying directions, and assisting customers answering phones, directed customers to correct departments

oAnswered visitors questions which included general location, database usage and providing visitors with historical and general information as requested

oAssisted patrons with questions via journal databases and Sirsi Dynix

oOrdered departmental supplies

oCreated invoices, assisted with processing of materials in archives and collection management

oEntered data into Excel spreadsheets.

oBasic knowledge on use of Microsoft Word, Excel, and Outlook.

oTroubleshoot copy machine, and computer lab issues

oInterlibrary loans, processed borrows and lends on DOCLINE, OCLC World Share and Silo

oOther duties included processing materials- mylaring, stamping, sensitizing and preparing items for shelves, scanning of photos and documents, checking materials in and out to clients, shelved materials, and shipping sold items via Amazon.

oWorked with Mobius/Sierra ILS, Sirsi Dynix and Horizon library systems.

o Utilized databases of Mantis, PubMed, Ebsco Host, Chiropractic Literature Index, OCLC-First Search

Various jobs through a temporary Employment Agency- January 2002- March 2003

Premier Temp- 2928 Avenue of the Cities, Moline, IL 61265- 309-***-****

oPalmer College of Chiropractic -

Library - Shelving books, copying materials, checking materials in and out to students, filing.

Admissions - Filing, data entry updating incoming student records.

oOther businesses-

Data entry- entering names and numbers of people requesting to purchase items and verifying information.

Filing duties for an auditing company

oMonmouth College –

Receptionist - for an employee whom was out on leave, answered phone, data entry and light filing

Library Director- January 2000 – January 2002

Viola Public Library District 1705 14th St, Viola, Il 61486 ph. 309-***-****

oManaged circulation desk greeted, and assisted customers, answered phones, checking materials in and out, reshelved materials

oPurchased all supplies and books and miscellaneous materials.

oCreated invoices entered data into Excel spreadsheets.

oCompiled statistical data for yearly reports

oCoordinated and presented monthly story times and Annual Summer Reading Program

oPrepared and presented documents for monthly board meetings

oWrote grants, submitted documents to county and state

oProvided basic janitorial and maintenance of the library.

Assistant Librarian/ Interim Library Director=1989- Dec 1999

Sherrard Public Library District, 201 5th Ave. Sherrard, Il 61281 ph. 309-***-****

oManaged circulation desk greeted, and assisted customers, answered phones, checking materials in and out, reshelved materials

oBasic knowledge on use of Microsoft Word, Excel, and Outlook.

oTroubleshoot copy machine

oAssisted with special events and programs

oCataloged and processed books

oPurchased library materials and supplies

oSupervised, scheduled, and assigned work to 5 employees

oPrepared and presented materials to monthly Board of Trustees meetings

oAssisted with and organized, promoted, and presented special programs to community, particularly Summer Reading Program and story hours.

Education

Black Hawk College, Moline, IL.

Certificate for a Library Technical Assistant, 1999

Western Illinois University

Library cataloging course, 1991

Carl Sandburg College, Galesburg, IL

Certificate in Secretarial Science, 1976

Certificate in Keypunch. 1977

Linda M. Mixson

1161 300th St.

New Windsor, IL 61465

Ph. 309-***-****

email acz2d8@r.postjobfree.com

REFERENCES

Phyllis Harvey

11628 81st St W

Taylor Ridge, IL 61284

309-***-**** (home)

309-***-**** (cell)