Aaron Bissue

**** ** **** ****** ********* Oregon

USA

Contact

+1-541-***-****

Email: acz2cs@r.postjobfree.com

Summary of Skills

Comfortable in working independently as well as a team member

Excellent multitasking, problem solving and resource management skills

Passionate to acquire new skills and adapt them to deliver results

Excellent time-management and communication skills

Confident and patient worker with the ability to develop and maintain professional rapport with colleagues and clients through effective communication

Career History

January 2017 - Current : UTC Climate, Controls & Security 4001 Fairview Industrial Drive Salem Oregon

Demonstrated ability to provide user support by means of remote desktop

Client side / facing operation

Knowledge of various switches, routers, firewalls, antivirus software

Server Operating Systems / Software

Windows Server 2012 R2/2008 R2/2003

PowerShell, MS-Hyper-V / Symantec End Point Protection

Document hardware / Software / Network related technical issues

Customized client’s computers by installation of firewalls, virus software and removal of Spyware / Malware

Firewall configurations and exceptions

Dealt with various hardware such as HP/Compaq ProLiant, Dell Power Edge Servers, Compaq, Dell, Acer PCs, Lenovo ThinkPad Laptops, Epson, Canon, Dell and Samsung Printers

PC Client Operating System / Software using Windows 10/8/7 – Vista / XP / 2000

Microsoft Office 2003 / 2007 /2010, VNC Viewer, Symantec Ghost, McAfee Anti-Virus

Carry out on-site analysis, identification and resolution of difficult desktop problems for the end user

Provided end-user technological support for computer and LAN related issues

Setup, deployed and maintained of end-user machines

Assisted in discovery, research and resolution of technical issues

January 2014 - November 2015 OSTEC Solutions 3rd Floor Grand Oyeeman, Liberation Road Airport Accra Ghana

Carry out on-site analysis, identification and resolution of difficult desktop problems for the end user

Provided end-user technological support for LAN related issues

Upgraded, migrated Windows 7 from Windows Vista\ XP professional machines

Setup, deployed and maintained of end-user machines

Assisted in training end users on new applications and operating systems

Monitored and managed email spam filters, firewalls and anti-virus systems

Education

June 2005 : London Metropolitan University London UK

Bachelor Degree of Computer Science: Business Information Systems

May 2016 :

Microsoft Certified Professional (MCP)

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