Customer Service Representative

ANGELA BAILEY

**** * **** **

Milwaukee, WI *****

H: 414-***-****

***************@*****.***

PROFESSIONAL SUMMARY:

Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Perceptive Customer Service Representative who cultivates positive customer relationships through clear and helpful communication. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

SKILLS:

Exceptional interpersonal communication

Excellent time management skills

Effective problem solver

Adherence to high customer service standards

Customer-focused

WORK HISTORY:

Client Associate Representive

HSA Bank-Milwaukee, WI 5/2015 - Current Retain existing customers via reactive servicing through phone queue or email correspondence by providing exceptional problem solving, ownership, and follow through.

Ability to work within multiple systems while addressing, researching and determining a solution to resolve the customer's concerns and questions.

Product knowledge expert on multiple product lines including Health Savings Accounts, Health Reimbursement Accounts, Flexible Spending Accounts, etc.

Ability to understand and knowledgably explain to clients the benefits and impact of IRS Tax regulations in relationship to the accounts.

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Customer Service Rep-(Helpline)

Buyseasons - New Berlin, WI 07/2011 - 5/2015

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Adhered to all confidential requirements at all times.

Met all customer call guidelines including service levels, handle time and productivity.

Cashier

Target - Wauwatosa, WI 12/2011 - 10/2012

Exchanged paper currency for products.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Answered questions regarding the store and its merchandise.

Verified that all customers received receipts for purchases.

Developed positive customer relationships through friendly greetings and excellent service.

Manager

Courtland Cleaners Milwaukee, WI 03/09 – 01/11

Supervise employees while overseeing day to day activity of dry cleaning business.

In charge of hiring and firing employees as well as training new employees on proper policies and procedures.

Approve time sheets for worked hours as well as process payroll.

Greet guest, cashiering duties and handle customer complaints and questions.

Responsible for inventory of supplies and products and request orders of needed supplies.

Dispatcher

Time Warner Cable - 1320 N Martin Luther King DR 01/2005 - 02/2008

Managed 20-35 Technicians daily.

Addressed and resolved customer product complaints empathetically and professionally.

Defused volatile customer situations calmly and courteously.

Accurately documented, researched and resolved customer service issues.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Met or exceeded service and quality standards every review period.

Managed call flow and responded to technical support needs of customers.

EDUCATION:

Medical coding and billing

3.1 GPA

March 15, 2009

Angela P Bailey

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