Human Resource Sales
Resume:
PHIL YEAGER
Indianapolis, IN 46231 ****.******@**********.***
HUMAN RESOURCE MANAGEMENT PROFESSIONAL
Solutions focused and profit driven sales leader with over twenty years of proven success in leading recruitment, human resource, sales and operations teams in increasing sales and market share, reducing costs, implementing change and growing organizations. Strong people relationship building skills along with a passion to lead, train and develop staff. Experience with training and management of personnel in all vertical markets.
PROFESSIONAL EXPERIENCE
Author Solutions - WestBow Press Senior Publishing Consultant
Author Solutions Inc. – Indianapolis, IN March 2014 to Present
Assisting authors worldwide with publishing solutions for their books.
Have signed over 440 authors on every continent worldwide.
Consistently exceeding call metrics an average of over 120%.
Signed over 160+ authors to Author Learning Center Subscriptions.
Consistently increased personal production every year.
Consistently the lowest client loss average for WestBow Press Team.
Experience with SalesForce.
Business Development Consultant
Yeager Consulting – Indianapolis, IN 2013 to Present
Focus driven and proven performer in Executive Search, Logistics, Human Resource and Higher Education arenas.
Experience working with selling to customers in B2B and B2C areas at all levels.
Serve as Subject Matter Expert for clients in Human Resource and Recruiting Arenas.
Experience in cold calling and consultative selling.
Director of Operations
Crossroads Bible College – Indianapolis, IN 2010-2012
Responsible for the oversight and direction of all operations, finances, financial aid, facilities, business office, career services, security, human resource, events, banking and IT functions.
The year prior to my arrival the college was in severe financial distress. Through tight fiscal controls we finished the 2010-2011fiscal year with over $580K in reserves while generating a net profit of over $75K.
Developed and implemented computer and telecommunication strategy for the entire college. This included new server, lab computers, wireless, telecommunications, and networked projectors.
July 2011 the finance team identified a $135K contractual error that had been missed by the previous four senior management teams for the past seven years that put college at financial risk. Resolved the issue and paid off debt in full without incurring any penalties.
Identified and implemented over $136K in cost savings during 1st Quarter 2012 for 2011-2012 Fiscal Year.
Responsible for the college’s $2.8MM Budget.
President / Facilitator
Peloton Business Group, Inc, Indianapolis, IN 2006-2010
Direct all sales, marketing and operations for Peer Advisory Board Consulting business serving Presidents and CEOs of privately–held companies, in the for-profit and not-for-profit sectors to grow and develop their businesses. Facilitate Peer Boards and provide Business Coaching, Training and Consulting to Presidents, CEOs and Business Owners.
Increased new business within organization by 12 companies in first year in business.
Increased number of Boards by 33% in first year.
Advised Presidents and CEO with positive change management, business and personal development.
National Director of Career Services 2003-2006
ITT Educational Services, Inc., Carmel, IN
Directed operations for two Development Managers, a Compliance Specialist and a Coordinator; oversaw a team of 78 Directors of Career Services and their staffs. Directed the standardization of all operations related to Career Services including policies, procedures, training and development of marketing materials, as well as disclosure documentation related to graduate employment and lead development and compliance for over 83 schools nationwide. P&L of $525K.
Within two years turned around declining graduate employment numbers from a low of 67% to 76% for all schools; and an 81% increase in the last year.
Turned around the number of declining schools from 28 schools in 2002 to four schools in 2005 as reported by the Accrediting Council for Independent Colleges and Schools.
Increased average salaries for graduates by 5% in 2005.
Maintained Tuition Default rates at or below 5% during tenure.
Turned around number of Internal Audit issues for all schools from over 120 in 2003 to less than 40 in 2005 through increased staff education and awareness, improved guidelines and direction.
Reduced Disclosure Release Time for the 83 schools and 500+ programs from five months in 2004 to one month in 2006, while simultaneously adding over 15 schools and an additional 200 programs nationally. This also occurred while reducing the responsible team from three to two members.
Regional Operations Manager - Eastern Zone 1998-2003
Management Recruiters International, Inc., Indianapolis, IN
Worked with owners and staff to increase profitability and growth in all aspects of business for the largest recruiting firm in the world. This included consulting, training, development, and support of managers and staff in all disciplines. Served as liaison between corporate and franchise operations in the field to ensure compliance of all policies, and procedures. Served in similar consecutive roles in the Southwest, Midwest, and At-Large.
Grew overall sales of Southwest Region by over 17% in 1999 and 2000 as a result of analyzing current operations, recommending changes, training staff, and providing operational direction.
Led the nation in franchise retention with 98% in 2000 and 2001, and 95% in 2002.
Increased productivity of nine second year offices in the Southwest Region by 800% ($244K per office) in 2000.
In 2000 to 2003, led 25% of the new offices in the Southwest Region to earn the MRI President’s Club Award (top 10% out of 1200 offices).
Helped direct MRI Dallas-Galleria office 2002 Worldwide Rookie Office of the Year.
Employment and Development Specialist 1997-1998
CountryMark Cooperative, Inc. (CCI), Indianapolis, IN
Trained corporate and location staff, recruited and screened personnel, and provided systems administration of recruitment database. Helped to facilitate and address all organizational development and personnel issues for locations in Indiana, Michigan, and Ohio, as well as for corporate.
Co-developed and facilitated a Brainstorming Seminar on improving performance, reducing costs, and driving profitability; resulted in reduction of company’s expenditures by over $2MM.
Reorganized and consolidated employment/recruiting filing system from eight different systems into one which in turned reduced storage space by over 50%.
Co-developed and co-wrote employment section and newsletter on website. Hits to website increased from 100 to 3000 in less than six months.
Developed, implemented and instructed managers at all locations in regards to compliance of all policies and procedures related to EEOC, ADA, and laws related to Sexual Harassment in the workplace. As a result we saw a 90% decrease in the number of incidents related to these areas throughout the entire organization.
Employment & Organizational Development department reduced departmental costs by nearly 50% from previous year; as company “non-profit center” generated $60K in revenue.
Senior Account Executive 1995-1997
Management Recruiters, International, Inc., Carmel, IN
Led and directed client searches for world’s largest recruiting firm. Identified, qualified and recruited individuals for client companies throughout North, South, and Latin America.
Earned Top Gun Award as Account Executive of the Month, June and October 1995.
Finished in the top four in the office, 1995.
Finished monthly in the national Top 50 numerous times.
Finished 20% over 2005 production both personally and as an office.
Office received President’s Club Award in 1995 & 1996 (billings of $950K and $1.5MM).
MRI/SCI Directors Club Award Winner
In-House Contract Recruiter 1994-1995
MacMillan Computer Book Publishing, Carmel, IN
Retained in-house on contract to meet employment needs. Recruited in-house for all sales channels and all levels.
Account Executive 1989-1993
Sales Consultants Incorporated, Indianapolis, IN
EDUCATION
M.S. Management, Indiana Wesleyan University, Indianapolis, IN 1996
B.S. Purdue University, West Lafayette, IN
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