Administrative Assistant

Bryana Haywood

*** ***** **** **. *** ** McCalla, Alabama 35022

Email: ***************@***.***

Mobile: +1-205-***-****

Administrative Assistant

Talented and self-driven Administrative Assistant with 4+ years’ successful track record in providing administrative support to all levels of managers. Hands-on experience in organizing meetings, coordinating and maintaining the executive’s calendars. Known as a passionate person who is willing to accept new challenges. Resourceful and task-oriented with diverse experience in general office management, reception handling and appointment scheduling. Innate ability to handle multiple tasks simultaneously who is able to use sound judgement and determine priorities. Also skilled in appointment scheduling, front desk management and official correspondence handling. A team-player who is able to adhere to the rules and regulations of the office. Dynamic and dedicated Assistant who is recognized for communicating effectively at various levels and acting as a liaison between managers and employees. Demonstrated ability to implement office policies and procedures to facilitate the smooth workflow. Highly enthusiastic and resourceful office support professional with 4+ years’ progressive experience in secretarial and administrative arena. Adept at making and delivering effective presentations on various topics. Known for providing discrete and confidential administrative support to executives. Effectively interacts with all levels of administrators, clients/customers and candidates.

PROFESSIONAL WORK EXPERIENCE

Logistic Coordinator/ Data/Order Entry Clerk/ Administrative Assistant

Barbers Dairies Homewood, AL

February 2015 to February 2017

Responsibilities:

Compare identifying information and counts, weighs, or measures items of incoming and outgoing

shipments to verify information against bills of lading, and invoices.

Great computer skills.

Ability to work in a busy environment.

Great Math and English skills.

Excellent customer service skills.

An understanding of data confidentiality issues.

Ability to work quickly and accurately, and pay attention to detail.

Prepare, compile and sort documents for data entry

Check source documents for accuracy

Verify data and correct data where necessary

Obtain further information for incomplete documents

Update data and delete unnecessary files

Combine and rearrange data from source documents where required

Enter data from source documents into prescribed computer database, files and forms

Transcribe information into required electronic format

Scan documents into document management systems or databases

Check completed work for accuracy

Store completed documents in designated locations

Maintain logbooks or records of activities and tasks

Respond to requests for information and access relevant files

Print information when required

Comply with data integrity and security policies

Maintain own office equipment and stationery supplies

Answers phone inquiries as needed.

May assist with Accounts Receivables.

Processes invoices through DMS as necessary.

Excellent communication skills, written and verbal

Demonstrated initiative, and a “can do,” service oriented attitude

Ability to organize and multi-task with strong attention to detail

Proficiency in Outlook, Word, and Excel

Ability to sit for long periods at a time

Customer Service Rep/Secretary/Administrative Assistant

TSF Sportswear LLC - Homewood, AL

March 2013 to January 2015

Responsibilities:

Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail.

Maintain electronic and hard copy filing system

Open, sort and distribute incoming correspondence

Perform data entry and scan documents

Assist in resolving any administrative problems

Run company’s errands to post office and office supply store

Answer calls from customers regarding their inquiries

Prepare and modify documents including correspondence, reports, drafts, memos and emails

Schedule and coordinate meetings, appointments and travel arrangements for Managers

Maintain office supplies for department

Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.

Helped company attain the highest customer service ratios earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Build reports, listen, clarify and manage conversational flow

Manage upset customers, conflicts and challenging situations

Deliver outstanding service, exceed expectations and build long-term loyalty

Front Desk Clerk/Receptionist

Macedonia Fitness Center and Church -Bessemer, AL

March 2012 to June 2013

Responsibilities:

Keep front desk tidy and presentable with all necessary material

Greet and welcome guests

Answer questions and address complaints

Answer all incoming calls and redirect them or keep messages

Receive letters, packages etc. and distribute them

Prepare outgoing mail by drafting correspondence, securing parcels etc.

Check, sort and forward emails

Monitor office supplies and place orders when necessary

Keep updated records and files

Monitor office expenses and costs

Take up other duties as assigned

EDUCATION

MARANATHAN CHRISTIAN ACADEMY

HIGH SCHOOL DIPLOMA 2007-2010

SKILLS

Formal computer training an advantage proficient in relevant computer applications such as MS Office, Word, Excel, Access, Scanning Technology, Outlook and website development. Accurate keyboard skills and proven ability to enter data at the required speed knowledge of correct spelling, grammar and punctuation knowledge of clerical and administrative procedures. Key Competencies planning and organizing information collection and management problem solving attention to detail decision making skills communication and confidentiality ability to work under pressure (5+ years).

CERTIFICATES

2012-PRESENT

Administrative Office Technology

Ethic Business Working Conduct: Recordkeeping

Careful Communications

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