Manager Customer Service
Resume:
KAREN KNOWLES-JONES
Po. Box *****
Sugar Land, Texas 77496
***********@*****.***
PERSONAL STATEMENT
I am a licensed Pharmacist in Texas and Kentucky with a Bachelor’s Degree in Pharmacy and a Master’s Degree in Biology with 26 years of experience as a Pharmacy Manager. I provide quality patient care and fast and accurate medication dispensing. I work efficiently and independently making employment decisions, directing and supervising pharmacy technicians and staff pharmacist. I have managed $3,000,000 to $40,000,000 dollars’ retail stores as a Pharmacy Manager.
MANAGEMENT
Contributed to the development of strategy and planning to grow business by increasing
gross profits and sales by implementing Flavor rx program, Prescription Discount Card, dispensing generics to minimize cost, and participated in community programs to administer
blood pressure reading awareness, influenza, Tdap, zostavax, and meningitis vaccination programs.
Revised, wrote and ensure compliance with company policies and procedures. Complied with state and federal laws as regulated by The State Board of Pharmacy in Texas and Kentucky, The Drug Enforcement Administration, Department of Public Safety, The Prescription Drug Monitoring Program in Texas and Kentucky, as well as, non-resident pharmacy states such as, Arizona, Georgia, Florida, Hawaii, Illinois, Colorado. Maintain records for control substances;
Maintain current registration, reviewing existing and new legislation; advising on needed actions.
Responsible for the daily operation of the pharmacy. Provided supervision and development opportunities for technician, interns and staff Pharmacist. Manage ancillary staff in fulfilling more than 200 to 1,000 prescriptions weekly. Conducted performance review and evaluations of staff on an annual basis. Coached and executed counseling discussions with staff as needed to improve performance. Established, coordinated and maintained the work schedule to best serve the needs of the company to provide efficient customer service and in accordance with budgeted payroll hours. Supervised and completed daily third party rejection, daily orders, delegated duties to subordinates. Organized and directed technician work flow, verifying order entries,
preparation and labeling of non- sterile compound drugs, reviewing and interpreting physician orders, detecting therapeutic incompatibilities. Counseling and resolving customer’s questions.
EXPERIENCE
March 2014 – Present JB Adams Medical
Houston, Texas
Pharmacy Manager
Supervised the daily operations of the Compound Pharmacy
Saved company thousands of dollars by writing letters to recoup
audit appeals and complying with insurance company’s policy.
Increased sales by increasing cash option for non-sterile
compound medications to customers.
Increase sales for company by becoming a license Pharmacist in
state of Kentucky to offer mail order service to customers.
Applied for license to become a non-resident pharmacy in states
such as, Arizona, Illinois, Colorado, Florida, Georgia, Hawaii,
Washington, Nevada, and Ohio to increase pharmacy profits.
Maintained accurate inventory management and record keeping
Supervised and reviewed pharmacy technician’s preparation of medications
and interpreting physician orders, packaging, labeling, batch sheets
and non-sterile medications.
Writing and implementing sop to execute workflow
Writing and developing personal medication guides for compound
prescriptions.
Worked independently, strong decision-making ability delegating
duties to pharmacy staff.
Exhibit confidence in self and others by inspiring and motivating
developing subordinates’ skills to encourage growth
Identified and resolve problems in a timely manner, consulting
with patient’s.
September 2012- December 2013 QVL PHARMACY
Houston, Texas
Pharmacy Manager
Supervised the daily operations of the pharmacy, such as, inventory management
maintain proper inventory levels, rotating stock and immediately complied
with prescription drug recall. Increase efficiency and minimize patient wait
times offering mail order services. Delegated duties to technicians, and
staff Pharmacist. Maintain proper inventory records and order controls via
Csos ordering system through wholesaler. Reported and Participated in
the prescription Monitoring Program. Supervised and reviewed pharmacy technician’s preparation of medications and interpreting physician orders, labeling, and filling.
Contributed to the development of planning to offer immunization program to administered influenza and meningitis vaccinations to increase gross profit of the company.
Collaborated closely with health care professions to monitor and assess the
quality and effectiveness of drug regimen.
CPR certification
Certified immunizing Pharmacist in Texas
Perform drug utilization review via medication therapy management to increase
gross profits.
Counsel patients regarding medication use, side effects, and possible drug
interaction.
Knowledge of Mckesson Enterprise System and Retail POS System
WALGREENS
Houston, Texas
June 2001- August 2012
Pharmacy Manager
Managed high volume retail store ranging from $3,0000 to $10,000,000 dollars.
Contributed to the development of strategy and planning to grow business by increasing
gross profits and sales by implementing Flavor rx program, Prescription Discount Card, dispensing generics minimizing cost, and participated in community programs to administer blood pressure reading awareness, influenza, Tdap, zostavax, and meningitis vaccination programs and drug therapy management.
Responsible for the daily operation of the pharmacy. Provided supervision and development opportunities for technician, interns and staff Pharmacist, delegating
duties and supervising the dispensing, filling, data entry of technicians, and work flow.
Maintained accurate record keeping of control substance and non-control
substance by following state and federal record keeping guidelines
Implemented medication therapy management for Medicare part D customers
Participated and attended Pharmacy Manager Meetings.
Maintained proper pharmacy and safety procedures and standards
including pharmacy cleanliness
Maintained proper compliance logs, including refrigerator temperatures.
Reviewed and conducted drug utilization
Conducted and evaluated technicians and staff pharmacist annual performance
reviews.
Certified immunizing Pharmacist
CPR Certified
Resolved customer issues, complaints and questions in a timely manner
Registered as a preceptor for pharmacy students and technicians
Conducted staff meetings regularly.
ECKERD’S
Houston, Texas
December 1990 – June 2001
Pharmacy Manager
Supervised daily operations of the pharmacy delegating duties to technicians,
pulled and return expired drugs, supervising the dispensing, filling, data entry of technicians.
Maintained proper inventory level for controlled and non-control drugs.
Provided friendly customer service
Maintained patient confidentiality
Interpreted prescription orders
Accurately process and dispensed prescription orders
Attended Pharmacy Manager’s Meeting
Operated POS System
Maintained proper pharmacy and safety procedures and standards
including pharmacy cleanliness
EDUCATION
BACHELOR OF SCIENCE IN PHARMACY (JAN,1984-AUG,1990)
TEXAS SOUTHERN UNIVERSITY
HOUSTON, TEXAS
MASTERS DEGREE IN BIOLOGY (JAN,1991-MAY,1994)
TEXAS SOUTHERN UNIVERSITY
HOUSTON, TEXAS
IV CERTIFIED
REFERENCES AVAILABLE UPON REQUEST
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