Admin Management Specialist or Office Manager
Resume:
Sharon K. Thomas
Fort Washington, MD 20744
* ***** ******* ******, *** Munsey, #1107
Baltimore, MD 21202
************@*****.***
-Highly motivated, 30+ year experienced administrative professional seeking new challenging work place; Possess a proven technical skilled exemplary professionalism and excellent communication skills with particular emphasis on organizational skills and being detail-oriented. EXPERIENCE:
2016-Present: Front desk admin specialist, part time Ebenezer AME Church, ADMIN Office, 7707 Allentown Road, Fort Washington, MD 20744 POC: Joanne Smith, Office Manager; Email DSN: ******@***********.***. Tel: 301-***-**** Serves as front desk assistant at busy mega Church; Greets/Triages, refers all visitors/calls to appropriate points of contact; Handles proficiently a large multi-line telephone console; Responds to all general inquiries appropriately; Troubleshoots crises that occur; Handles and maintains office equipment excellently; Backs up regular daily staff; Provides editorial support on weekly publications; Completes special ad hoc projects as needed/assigned.
2015-2016: Retired for reasons of family management. 2013-2015: Administrative Management Specialist
US Department of Commerce, Minority Business Development Agency, 1401 Constitution Avenue, NW, Washington, DC 20230; POC: Albert K. Shen, Email DSN: *****@****.***. Tel:202-***-****; Sonita Stacker, Email DSN: ********@***.***. Tel:202-***-**** Served as lead Admin support to top 3 agency leadership in organization’s busy front office; Provided guidance to et.al. admin, professional staff; Made recommendations to senior staff officials and participated to support programmatic effort; Greeted/referred all visitors/staff as appropriate; Handled research, created/prepared/compiled all briefing/speech materials for top leadership, organizational guidelines; Handled heavy calendaring/scheduling(Outlook) primarily responsible for 2 Dep.Directors, 1 Associate/Acting Dir.; Coordinated/Prepped for meetings, events, conference planning-mgmt.; Handled File Records/Administration archival mgmt. for NRA protocols/ Federal Gov. regulations; Created/Ensured tracking document/correspondence and processing to ensure deadlines are met; Compilation for decision-makers, top leadership senior officials, WH/et.al. agencies; Liaised/coordinated daily operations with senior offices/agencies; Handled travel mgmt., processed approval, handled financial reconciliations; Handled working group coordination; Handled IT coordination and troubleshooting issues until resolution and web updates; Handled supply, property inventory; Participated property mgmt. committee liaison activities as well as agency representation on special projects; Handled editorial responsibilities for white papers, docs for senior officials and annual publications; Heavy spreadsheet(Microsoft) for finance and management senior official and other duties as needed/assigned.
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EXPERIENCE:
2003-2013: Admin Support/Office Manager
Executive Office of the President(EOP), Council of Economic Advisers(CEA), Eisenhower Executive Office Building, NW, Washington, DC 20502; POC: Doris Searles, Email DSN: ********@***.***.***. Tel: 202-***-****.
Served as Office Manager on day-to-day activities; Performed admin support to #2,3,4 Ph.D. leadership economists and back up the Office of the Chair; Provided guidance/training to annual econ staff as well as less experienced, annual term & admin staff; Served as back up to Chief Admin Officer; Handled agency procurement processes and Fed acquisition best practices, & reconciliation programs, annual recruitment and document processes; Managed supply and property inventory mgmt.; Managed security protocol clearance processes coordination with USSS for visitors/uncredentialed staff; Handled IT coordination, special equipment maintenance checks, agency web updates on network and processing as well as specialized databases; Travel/Gov. Passport/VISA processing & system mgmt.; Wrote/Maintained/Handled/coordinated updates for standard operating procedures(SOP); Oversaw correspondence tracking and doc processing to ensure tight deadlines and troubleshot any related issues; Handled controlled correspondence, FOIA requests, editorial responsibilities for econ tables, white papers to ensure proper protocols for senior officials/POTUS, and annual publications; Handled heavy calendaring(Outlook) for leadership, conference rooms, equipment, coordination of meetings, routine and special events, expert Brown Bag series, Gov. Conferences and foreign official delegation arrival-departure mgmt.; agency T&A processing and training for delegation of authority for others on system mgmt.; Handled daily crises issues for resolution; Handled agency representation to senior working groups; Participated in test working groups on new software implementation and other duties as needed/assigned.
1996-2003: Office Manager/GIS
US Department of Justice (DOJ), Civil Rights Division (CRD), Office of the Assistant Attorney General
(OAAG) 950 Pennsylvania Avenue, NW, Washington, DC 20530; 202-***-****. POC: DeDe Greene Served as office manager, executive/confidential assistant to 3 AAGs (Patrick, Pinzler, Lee); Expert heavy scheduling/calendaring responsibilities; Provided guidance to et.al. admin staff in busy Division’s front office; Coordinated T& A mgmt.; Tracked correspondence, records control routine processing; Handled editorial responsibilities for White papers, correspondence, reports and area programmatic contributions to agency publications; Handled security protocol processing w JMS system; Handled/Coordinated meetings, programmatic initiatives’ special events, Conferences, Briefings; Handled travel mgmt. and financial reconciliations and oversaw et.al. for front office; Coordinated/Greeted all visitors on behalf of Division leadership; Provided guidance/Handled daily crises issues for resolution on behalf of leadership; Oversaw/Handled briefing materials for Division leadership; Provided research and lead on special project databases & GIS; IT coordination and troubleshooting; Supply, equipment and inventory mgmt.; Handled follow up on pending issues-matters for Division administratively for Division head; Liaised/coordinated other officials, Gov. Dignitary protocols’ processing; Provided guidance to et.al. admin support staff across division and other duties as needed/assigned.
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EXPERIENCE:
1989-1996: Program Assistant-Confidential Assistant Executive Office of the President (EOP), Office of Management and Budget (OMB), General Government and Finance Division (GGF), Eisenhower Executive Office Building, NW, Washington, DC 20503 POC: Christopher F. Edley, Jr. Email DSN: *****@***.********.*** Tel: 510-***-**** Served as admin support to 2 Associate Directors(Hale, Edley), 1Deputy Associate Dir.(Ryder); Floated across Division with 3 branch chiefs and staff economists in support of programs for the annual Federal Budget execution and its’ annual publication; Ensured all tasks’ completion and expedition of work flow to meet requirements set by regulations, senior WH officials/POTUS; Handled computer spread sheets, special tracking, editorial responsibilities on econ budget tables, controlled correspondence tracking reports, papers, documents, FOIA request mgmt. to lead admin officer; Handled information & publication caller requests processing; Handled heavy calendaring for staff/Division leadership; Participated in new software test working groups and their implementation recommendations for leadership; Processed travel system requests; Handled large multi-line telephone console, referring callers to proper points of contact programmatically; back up to lead admin support to agency’s front Director’s office as needed; Handled support of special event coordination; Handled security protocol processing for visitors to USSS system; coordinated special project in support of senior WH officials, Special Counsel and POTUS(WH Review on Affirmative Action); Handled record-file mgmt. and archival procedures for Administrations’ Presidential Libraries as set by regulations; coordinated editorial responsibilities for briefings, meetings across all agencies needed for project and publications’ printings and other duties as needed/assigned.
1985-1989: Computer Support Assistant
Executive Office of the President (EOP), Commission on the Bicentennial US Constitution, Office of Administration, 730 Jackson Place, NW, Washington, DC 20503. POC; Patrick O’Meara/Mark Cannon Tel: 202-***-****.
Served as administrative assistant and computer data entry support specialist handling specialized databases for research, special projects, educational grants and more in support of programmatic initiative set by Presidential directives; Prepared research findings and briefing materials for Staff Director, Chief Justice and Commissioners, & expert staff for Congressional hearings and programmatic initiatives; Handled tracking databases on travel, finance, controlled correspondence reporting documentation; Maintained specialized equipment and troubleshooting issues for IT issues resolution; Answered general questions from public and et.al. agency callers using large multi-line telephone console; Assisted in preparation of mass mailings databases and preparation of packets for such; routing of proper documents within the organization; Provided technical training to new staff as required; Participated in software testing and documentation and other duties as needed/assigned. 4 Page
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EDUCATION:
Western Senior High School, Falls Road & Cold Spring Lane, Baltimore, MD 21209 Special College Preparatory with Honors (2/1275) 1976. Community College of Baltimore, 2901 Liberty Heights Avenue, Baltimore, MD 21215 Certificate 1976-1977.
Towson University, 8000 York Road, Towson, MD 21204 Major/Minor: Education, Information Systems (Geographic Information Systems) and Political Science. 1976-1980.
CLEARANCES: Top Secret 1989-2012
REFERENCES/AWARDS AVAILABLE UPON REQUEST
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