Quality Assurance Manager

GILBERT DELGADO

*** **** **** ******* *****: 321-***-****

Longwood, FL 32750 Email: acz24z@r.postjobfree.com

Warehouse Management Professional

A top-performing Warehouse Management Professional with demonstrated experience in warehouse operations, safety compliance, and quality assurance to deliver professional and resourceful development of staff and organizational accountability. Highly accomplished in process improvement and creating recognition and awards programs to increase worker morale and productivity. Effective communicator with management and warehouse personnel to increase performance management, product organization, and developing relationships with third-party vendors.

Areas of Expertise

Warehouse Operations

Safety Compliance

Quality Assurance

Process Improvement

Resource Management

Performance Management

Staff Training & Development

Payroll Processing

Importing / Exporting

Organization

Accident Investigation

Bilingual

Professional Experience

TG LEE / Dean Foods, Orlando, FL 2016 - Present

Cooler Manager

Manage a 24/7, 3 shift operation consisting of 55 employees shipping over 62 million gallons of milk last year in a 40,000 square foot cooler distribution facility

Process weekly payroll using HRIS/Kronos, monitor attendance compliance and ensure safety policies and housekeeping procedures in place are being followed

Provide proper training to associates on selecting, stacking, packing, loading and equipment training to all employees using processes put in place as well as physical ergonomic procedures

Manage upward relationships with the plant leadership team to better implement a coaching / mentorship process for future development of employees

Created learning opportunities to assess abilities and mitigate gaps in productivity and responsibilities of employees

US FOODS, Tampa, FL 2013 – 2016

Night Warehouse Manager

Exceeded the corporate AOP / EBITA at 113% incentive annual bonus plan for 2014

Proactively developed relationships with warehouse team members to resolve conflicts and concerns

Managed upward relationships with leadership to implement coaching program for further development of staff

Implemented an employee productivity incentive program (Top Dog Award) that resulted in a 5-10% increase in productivity through motivation of public and continuous recognition of achievement

Successfully manage staff of 65 on all aspects of night operations for 350,000 square foot distribution center

Provide quality assurance in maintaining job standards, analyzing and evaluating performance

Plan, direct, and adjust daily workloads and resource management of staff using continuous production queries

Communicate with other shifts in Operation Meetings to share best practices in safety and labor methodology

Administered due diligence and documented best practices from previous installs and equipment upgrades

Successfully completed all workshops and continuous process improvement projects, and provided coaching to improve performance of warehouse team members as necessary

Manage leadership team of four supervisors and two leads in quality accountability and provided training and development to best implement company policies and procedures

Collaborated with engineering in the direction and participation of new initiatives of performance management and measured standards of productivity

Successfully implemented a triple pallet jack selection process with proper communication through meetings and staff training

US FOODS, Port Orange, FL 2007 – 2013

Warehouse Supervisor

Provided supervision over a department of 30 employees in a 490,000 square foot warehouse facility

Processed weekly payroll, monitored attendance compliance and implemented safety policies and procedures

Certified all employees on operating equipment including forklifts, pallet jacks, and proper physical procedures

Provided training to product selectors in selecting, stacking, and wrapping product on pallets for transportation

Monitored loaders to ensure product is loaded neat and accurately to assurance trucks maintain departure time

Demonstrated knowledge in shipping and importing/exporting product overseas

Created learning opportunities to assess abilities and mitigate gaps in productivity and responsibilities of team members

SEARS/General Transportation Service, Winter Park, FL 2005 – 2007

Assistant Manager

Managed labor recruiting, interviewing, and hiring all contract carriers LTL

Administered operational logistics for organizing and scheduling delivery routes

Communicated and managed relationships with third party carriers for merchandise deliveries

Investigated and performed claim adjustments

Processed daily billings pertaining to routes and selected items delivered

J. POLEP DISTRIBUTIONS, Chicopee, MA 2000 – 2005

Warehouse Supervisor

Responsible for shipping and receiving for AM Shift

Coordinated and directed the activities and duties of 30 employees plus three team leaders

Provided quality assurance for the proper fulfillment and loading of orders on a nightly basis

Administered the data entry of daily shipment and receiving invoices using AS400 computer software

Maintained the organization of all storage areas to meet safety requirements and expedite service delivery

Provided oversight for resource management and keeping labor costs within budget constraints

Monitored all departments for compliance with safety processes and procedures

Utilized bilingual skills to communicate between management and personnel

Managed inventory adjustments to meet client demand

Certification & Training

Certified Power Zone in Ergonomics Leadership

Certified in HACCP through the National Sea Grant College Program

Certified in ServSafe by the National Restaurant Association

Certified by OSHA to provide Power Equipment Training

Accident Investigation Training to meet Webster Insurance standards

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