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Manager Customer Service

Location:
Layton, UT
Salary:
45000
Posted:
May 01, 2017

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Resume:

John Wangsgaard

**** **** **** ***** #*

Layton Utah 84041

Cell phone: 801-***-****

Email: acz21l@r.postjobfree.com

Personal profile: I am a chemist with over 20 years’ experience mostly in analytical chemistry with fourteen years involved in managing an applications lab. I have successfully managed three labs. I am a strong self-starter who is able to work on my own. I am very innovative, organized and have a proven track record of concise analysis of complex matrices and compounds. I also have the ability to work with people from diverse backgrounds and to guide, retain and motivate them whenever necessary. I also have the ability to communicate to large audiences about technical matters and presentations regarding research and the results obtained. I have extensive experience with customer support. Saved previous employers thousands of dollars by being able to repair their instruments without having to use the manufactures representative. Also invented a detector which increased instrument sales and at a lower cost.

Areas of expertise in analytical chemistry methods and instrumentation:

GLP and GMP experience

Gas chromatography (GC)

Liquid chromatography (HPLC) using a variety of detectors

Super critical fluid chromatography

UV/Vis and florescence detector development

Nuclear magnetic resonance spectroscopy

Fourier transform infrared (FTIR) spectroscopy

UV/Vis and fluorescence spectroscopy

Gas chromatography with mass spectroscopy

Thin layer chromatography (TLC) and radio immune assay (RIA) with micro techniques

Wet chemistry procedures

Capillary electrophoresis

Atomic absorption (AA) and Inductively Coupled Plasma (ICP) analyses

Use of three LIMS systems.

Use of computers for statistical data analyses

EMPLOYMENT:

Lowry Industries: January 03,2017 to March 31

Convergys: customer service agent :Salt Lake city, Utah. Noverber 10,2015 to December 30 2016: I answered calls to support a customer base regarding their Chrysler vehicle. Call dealers to insure repair of their vehicle is being performed in a timely manner. Also work with rental companies to make sure that the customer has a vehicle to drive until theirs are repaired.

Global Health International: lab manager Ogden Utah. March 9,2015 to October 23, 2015: I manage three chemists (full time and one part time as well as two microbiologists. Conducted numerous wet chemistry analysis. This is a GLP/GMP lab.

Conducted dissolution testing

Conducted AW or water absorption testing

Performed vitamin C amount analysis

TLC of Herbs

Worked to insure compliance with TGA (their version of the FDA)

University of Utah: lab supervisor Salt Lake City, UT February 10 2014- January 24 -2015 Undergraduate chemistry lab supervisor. Train and hire stockroom personal, order chemicals. Dispose of hazardous waste, ensure safety of all students using laboratories.

Calibrated and repaired FT-IR instruments

Repaired GC (gas chromatographs)

Calibrated scales.

Lowry Industries: Salt Lake City, UT May 2012- Sept. 2013

Product Developmental Specialist. Conducted market research. Explored potential markets and aided in developing products for the sports and engineering markets (3-D printers). Conducted extensive alloy research to develop a low melting metal for use with 3D printing.

Spectra Physics - Linear Instruments Division, Reno, NV, Feb. 1998 – Mar. 2012

Lab Manager:

Worked routinely with marketing, sales and engineering to insure competitive products.

Developed new software to make our products more competitive.

Read numerous scientific journals to stay abreast of new analytical developments.

Performed the duties of lab manager with excellence (while supervising six employees).

Provided technical support to a large customer base.

Researched new and unique applications to demonstrate the utility of company products.

Applied standard QC methods to validate employee’s performance and analysis.

Extensive use of HPLC.

Tested and developed new instruments.

Ensured compliance with OSHA regulations and that proper chemical hygiene practices and methods of hazardous waste disposal were followed.

Published papers about company products and presented them at scientific meetings.

Wrote user manuals for products.

Insured workers accuracy by standard QC/QA methods.

Dionex - Lee Scientific Division, Salt Lake City, UT, June 1989 – Jan. 1998

Applications/R&D chemist:

Provided technical customer support.

Received a quality award for improvements to the company’s line of instruments.

Conducted fundamental research into the development of ICP detectors. Analyzed numerous metal samples.

Developed analytical methods in the applications lab for supercritical fluid chromatography (SFC).

Designed a flame ionization detector that provided superior performance, greater reliability, and reduced cost over a previous generation unit.

Extensive Use of Gas chromatography. Investigated applications of an electron capture detector and a nitrogen phosphorus detector in supercritical fluid chromatography.

Utah Biological Testing Laboratories: Salt Lake City, UT, Mar.1987 – May 1989

Analyzed pesticides, herbicides, aromatic hydrocarbons, and Polychlorinated Biphenyls(PCBs) for their properties using gas chromatography.

Tested samples for heavy metal contaminants (lead, arsenic, mercury etc.)

Center for Human Toxicology : University of Utah, Salt Lake City, UT, Dec. 1984 – Feb. 1987

Conducted research into matters of forensic interest to law enforcement and developed techniques for doing complex toxicology analyses.

Use of both HPLC and GC.

State of New Mexico - Scientific Laboratory Division: Albuquerque, NM, Aug. 1982 – Nov. 1984

Performed toxicological analyses for the Office of the Medical Investigator.

Performed blood and breath alcohol tests for law enforcement agencies across the state.

Provided extensive training of police officers in DUI testing.

Testified in court as an expert witness.

Repaired and maintained instruments. Used Gas chromatography.

Use of Atomic Absorption to determine possible metal poisoning. Analyzed zinc, lead, mercury, thallium and other heavy metals.

EDUCATION

M.S. Degree in Synthetic Organic Chemistry - University of New Mexico, Albuquerque, NM, 1979-1982

B.S. Degree in Chemistry - Utah State University, Logan, UT, 1975-1979

(Academic Focus: chemistry, biochemistry and pharmacology)

Successfully completed the Dale Carnegie course in management

Taught chemistry courses at the University of New Mexico and for one semester at Salt Lake Community College.



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