Administrative Assistant Customer Service

Debra A. Garcia

***** ***** ******** *** Houston, Texas *77029* Phone: 832-***-***** *************@*****.***

Administrative Professional Profile

Well organized and proficient at multitasking. Excellent interpersonal and communication skills. Effective department team player. Highly organized and skilled in customer service aptitude. Strong planner and problem solver with dedicated professional with proven administrative credentials.

Experience

Spectra Energy 10/2015 – 3/2016

Administrative Assistant

Department administrative assistant for Natural Gas Pipeline Company. Administrative support to engineers, managers, and ongoing beginning and end projects. Schedule meetings, departmental invites through Outlook for large and small conferences. Administering travel, expenses, mail outs, distributing mail, e-filing and ordering lunch for company meetings. Ordering office supplies, and employee business cards. Providing assistance to other department Administrative Assistants as coverage for department needs.

CB&I Company 9/2014 – 11/2014

Administrative Assistant

Create and revise spreadsheets for department of Instrumental and Electrical in timekeeping, employee department directory, office move request, office intranet usage monthly reports. Managed and scheduled calendars, conference rooms, and meetings, coordinating with vendors for food catering, updating documents, printing resumes, copying spreadsheets, reports and timecards.

St. Lukes Methodist Church (Gethsemane Campus) 9/2013 – 12/2013

Lead Office Administrative Assistant

Responsibilities included managed pastor's calendar and coordinated staff calendar for staff weekly staff meetings. Prepared articles and weekly calendar events in church bulletins. Administrative support to lead pastor and coordinator of scheduling rooms for meetings and events. Responsible for ordering office supplies, ordering catered meals, running church reports for financial billing. Prepared financial reimbursements and expense reports. Answering call emails and composing letters.

CB&I Company 4/2013-7/2013 Honeywell UOP Corporation

Project Administrative Assistant

Prepared project related tasks for refinery engineers. Identified and resolved related document errors for the project directors, managers located in Houston, Texas. Communicating to headquarters located in Rio de Janeiro, Brazil. Sending transmittal letters and identifying CAD engineering blue prints for refinery projects and reports while gathering data into database. Organize project committee meetings and prepare reports, agendas, correspondence memos, conference calls and create and edit spreadsheets. Coordinating travel arrangements, expense reports, and organizing meals for department meetings.

Teppco Pipe Line Corporation 01/2007 to 7/2007

Sr. Administrative Assistant

Administrated secretarial support to Teppco Pipe line engineers. Prepared project files, keeping records maintenance report for over sixty day and night pipeline engineers. Coordinate and analyze spreadsheets, type correspondence, file, fax, schedule meetings, catering meals for business meetings. Maintain and distribute contact list/directories.

United Space Alliance

Sr. Administrative Assistant 06/2006 to 12/2006

Responsible for analyzing all sensitive personal documents for Human Resources corporate employees, Handling salary cap information and other sensitive confidential documents and correspondences to headquarters in NASA Space Center. Recorded personal information into SAP software, as well as monitoring highly confidential information with security clearance to corporate board members.

Kelly Services – Exxon Mobile -Houston, Texas 04/2005 to 08/2005

Administrative Assistant

Operating as a temporary supervisor assisting in scheduling ticket request for computer hardware equipment approval. Created excel data reports for management to receive approval on employee requesting desktop monitors, laptop, and other computer equipment. Resolving customer service issues as needed.

Cooper Energy – Houston, Texas 03/2003 to 4/2003

Executive Receptionist

Assisted all executive personnel in various areas, such as assigning security badges for visitors, walk in vendors; new hire employees. Daily tasks included maintain mail room, filing, faxing, composing documents, corresponding emails, scheduling executive conference rooms, facility equipment, requesting maintenance services. Announcing departmental messages throughout switchboard intercom system when needed.

Venturi Partners Inc. – Houston, Texas 04/2002 to 03/2003

Administrative Assistant ChevronTexaco, Dynegy, Inc.

Administrative support to project managers and field engineers in the Safety and technician department. Scheduled travel, expense reports, calendars, conference rooms, luncheons, and safety manager meetings through resource scheduler software applications, business luncheons, and scheduled department meetings through Resource Scheduler software application. Maintained copies and supplies for fax and printer as needed. Assisted as a temporary reliever for receptionist in daily breaks throughout the day.

Corestaff Agency – Houston, Texas 11/2000 to 12/2001

Administrative Asst to Senior Executive Administrative Assistant, Mischer Investments, Port of Houston Authority, Enron Corp

Helped introduce new ideas on office management production, and assisted various high levels of management. Implementing streamline coordination in Human Resources needs, converting currency from foreign to USA dollars in documents and expense reports. Arranging travel itineraries, company ID badges for security entrance; scheduling department meetings, distribution In/Out going mail, emails, coding, and faxing; served as head department team leader for safety/awareness.

Prostaff Staffing Agency – Houston, Texas 02/1998 to 12/1999

Enron Corporation

Sr. Administrative Assistant

Administrative support to executive personal and legal specialist in all areas law. Composed letters and electronic correspondence. Filing and printing legal documents for meetings and court hearings. Preformed administration tasks as well as legal responsibilities. Prepared expense reports, travel and payment reimbursement through SAP spreadsheet.

Education

Texas Southern University, Houston, Texas - General Education Diploma 1992

Clerical Arts School, Houston, Texas – 1998

Houston Community College, Houston, Texas- Interior Design 1995

Computer Skills

Microsoft Word 2008,2010, Excel, PowerPoint, Outlook 2010, Remedy, PeopleSoft, SAP, Concur, CarlsonWagonlit, Project Wise, Work Center –Xerox PDF Files, Snipping Tools iDoxs, Webtime, Lotus Notes, Sniping Tools, Global Resumes, Video and Audio Teleconference, UPS Shipping, WebX

Certification Achievements – Notary Public of Texas

Volunteer Services

American Red Cross – Disaster Relief, CPR certified, clerical volunteer

St. Joseph Medical Center – Escort patients to correct medical departmental buildings, help desk, emergency unit volunteer, Administrative clerical for Case work Management.

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