Information Technology Support

CLIVE TINASHE MATSINDE

SYSTEMS SUPPORT ENGINEER

D.O.B.: 13-May-1988

Nationality: Zimbabwean

Address: Villa 111, 73rd Street, Al Satwa

Location: Dubai, United Arab Emirates

Mobile: +971*********

Email: **********@*****.***

PROFILE

IT Systems administrator with over 5 years proven track record of managing server infrastructures and data-center operations across Unix, Linux and Windows and platforms. Effectively plan, install, configure and optimize IT infrastructures to achieve high availability and performance. Able to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.

OBJECTIVE

To work in a vibrant and dynamic organization that encourages creativity, team work and a well-laid out path for personal career development whilst contributing to achieve set corporate goals.

CORE COMPETENCIES

• OS: Windows 7, 8, 10, Windows Server 2008, 2012 and DOS, Mac OS, Unix/ Linux

• Programming Languages: C, C++, C#, Visual Basic 6, Visual Basic, .NET, HTML, CSS, JavaScript, PHP 4.0/5, XML, Python, Java, perl.

• Software: Visual Studio 2012, Netbeans 8.0, Eclipse Neon, .NET 2005, Dreamweaver, Adobe Creative Suite, CorelDraw 7, Wordpress, Joomla, Magento, WYSWYG

• Database: MySQL 4.0/5, MS SQL 2008/2012, MS Access

• Networking: TCP/IP, LAN, FTP, DNS, DHCP, IIS, Active Directory, CCTV

• ITL Service Management experience

• Very energetic and ready to take new challenges

• Excellent communication and presentation skills

EDUCATION

2017- running: CISCO

CSCO Certified Entry Networking Technician (self-paced)

2011 – 2015: Chinhoyi University of Technology

Bachelor of Science (Hons) Degree in Information Technology

2006 – 2007: Anderson High School

GCE Advanced Level

LANGUAGES

English – Excellent reading, writing and fluent speaking

PROFESSIONAL EXPERIENCE

I.T Specialist - Jolie Café Dubai, UAE (Oct 2016 – to date)

Key Responsibilities:

• Diagnose and resolve 100% of unique, nonrecurring problems associated with application software and operating systems; by determining the source of problems and classify their level, priority and nature.

• Acting as the first point of contact for all IT & technical queries and investigate specialist and complex IT support issues.

• Awarded employee of the month May 2017 for exceptional professionalism

• Support and troubleshooting servers, computers, wireless, switches, printers, copiers, mobile devices, etc.

• Software installation and application support.

• Antivirus updates and virus removal.

• Provide support to end users locally and remotely.

• Active Directory, GPO, Outlook, Backups.

• Purchase of network and CCTV equipment, software, computers, and peripherals utilizing different vendors.

• Cable installation, CCTV cameras installation, DVR configuration, access and support.

• Awarded employee of the month May 2017 for exceptional professionalism

Systems Support Engineer-Xerox- Sandton, South Africa (Oct 2014 – October 2016)

Key Responsibilities:

• Provided support for existing systems, managed software projects and built energized sales channels while creating new revenues from widening product lines.

• Consulted with client companies to provide Web-based and network solutions along with strategic planning and project leadership over systems migration, configuration, administration, upgrades and troubleshooting initiatives.

• monitored and maintained computer systems and networks, identifying and correcting efficiency bottlenecks ;

• following diagrams and written instructions to repair a fault or set up a system;

• supporting the roll-out of new applications;

• setting up new users' accounts and profiles and dealing with password issues;

• Provided innovative solutions, developed and implemented new service strategies to increase customer satisfaction by 30%.

I.T Systems support/ Systems Admin- Nicmart Business Solutions, Zimbabwe (March 2012 – Sept 2014)

Key Responsibilities:

• Installed and configured computer hardware, operating systems and applications;

• replaced computer parts as required and achieving 99.5% average delivery rate on all assignments with no loss of materials or assets;

• Configured, deployed, maintained, troubleshoot and supported computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.

• Liaising with staff at all levels of a client organization and defining software, hardware and network requirements.

• Developed database queries and reports and developed/implemented policies, procedures, and associated training for network resource administration, appropriate use, and disaster recovery

I.T Support Architect - Civil Aviation Authority of Zimbabwe (Jan 2009 – Dec 2011)

Key Responsibilities:

• Configured, installed and maintained hardware/software equipment including routers, switches, and network appliances and upgraded operating systems of 300 workstations at 5 locations and Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.

• Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.

• Interacted with vendors to manage licensing/maintenance agreements and resolve hardware/software issues

• Provided secondary support for LAN administration. Working within a TCP/IP network environment, including DHCP, DNS and Ethernet,

• Reengineered company’s systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols.

REFEREES- upon request

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