Customer Service Representative
Resume:
Ellen L. Clifton
Columbia, TN 38401
412-***-**** (cell)
************@***.***
OBJECTIVE
To obtain a position with an organization that will encourage growth and is diversified.
SUMMARY
• 40+ years of customer service
• Excellent written and verbal communication skills, with an eye for detail
• Extremely productive in a high volume, high stress, environment
• Proficient in the use of Microsoft Office, Excel, Word, and Outlook
• Highly productive in the use of Office 2007 Professional
EDUCATION
Colorado Technical University
• Masters of Arts: Management 04/2013
• Masters of Arts: Finance 05/2012
• Bachelors of Arts: Finance 02/2011
• Associates in Business 02/2008
EXPERIENCE
CVS HEALTH 09/2015 to present
Patient service representative
•Patients point of contact to refill their prescriptions
•Patients point of contact to get resolution for trouble with insurance
•Patients point of contact to find out if we carry their specialty medication
IBEX Global 07/2013 thru 05/2015
Technical Support/customer service
•Customers main point of contact for problems with technical problems with devices
•Troubleshoot to narrow down to technical or hardware issue on device
•Assist customer with setting appointment with repair of devices
•Give customer best possible solution for their questions on their devices
Aerotek-Bank of America 06/2012 thru 11/2012
Process support/mortgages in default 01/2013 thru 02/2013
• Process required paperwork for underwriter to review
• Follow gov’t regulations and rules for FHA mortgages
• Communicate with appropriate departments for customer communication to get titles
• Assist with any legal issues that need to be addressed for modification of loan
Randstad/Citizens Bank 12/ 2011 thru 03/2012
Customer Service/Sales/Contract Assignment
• Call center environment
• Find customer resolution for issues related to their bank accounts/loan products
• Following federal guidelines for disclosure issues
• Customer education/customer enhancement
• Sales of various bank products
Aerotek/Bank of America 04/2011 thru 10/2011
Customer Service/Collections (Contract Assignment)
• Call center environment
• Finding resolution for customer/investor for delinquent accounts (one call)
• Following government guidelines for modification programs for mortgages that are delinquent
• Debt Counseling for customers and finding alternative measures for customers to bring accounts current
United States Treasury 01/2011 thru 04/2011
Customer Service (Seasonal Assignment) 11/2008 thru 04/2009
• Call center environment 10/2006 thru 01/2007
• Inbound calls to support needs of customers wanting to know their prior year adjusted gross income and pin number
•Default screener
•Tax law specialist
•Doing appropriate research work to give people the correct answers to tax law questions.
Comcast 08/2009 thru 04/2010 Customer Service
• Call center environment
• Build a rapport with customers
• Billing and video repair with Comcast based on their needs
• Selling products of the company
• Providing solutions to help customers to pay their bills
• Troubleshooting and fixing problems that are occurring with customers’ products
• Ensuring that customers’ problems are taken care of with one call
NCO 04/2008 thru 11/2008
Customer Service
• Call center environment
• Answered inbound calls in support of customer needs
• Assisted customers in paying their electric bills
• Assisted customers in getting their electric turned back on
• Set up repair appointments
• Researched so customers could get help getting their services restored
PNC Bank 03/2007 thru 03/2008
Data Entry/Lockbox area
•Input of data into system from scanned checks for checking reconciliation
•Verified information on accounts
•Assisted in other areas as needed
References upon request
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