Manager Customer Service

SHARON K. MARTINEZ

**** ********* ***. • Pueblo, CO 81008 •

Home/Cell 719-***-**** •

******.********@*******.***

EXPERIENCE: RELATED TO POSITION

I have achieved a BS and AS in Accounting concentration in Business Administration and my Masters of Business Administration concentration in Accounting. I am working was currently a Head/Lead Cashier(Associate) at “The Home Depot” located in Pueblo Colorado. I worked for Home Depot since March 2016 promoting from cashier to head cashier; responsible for ensuring that each cashier has the resources necessary to complete their job: cash distribution, customer service, and scheduling being part of the job; bookkeeper and manager of an antique store in Trinidad called “That Old This New”; also, bookkeeping for a construction company “Mary Ann Associates (1/2002 – 06/2007). I worked for Aflac Insurance for 1.5 years as a benefit advisor. I am a professional, with 25 years’ experience in the planning, administration and managing a large population and operations plus 12 years’ experience as a Case Manager with extensive experience working the position of “Lead Worker Supervisor”.

SKILLS

QuickBooks, PC Proficiency: Microsoft Office-Word, Power Point, Access, Excel, Outlook and Design; Multiple LA; Web Portfolio Pub., Quicken, Lan Electronic System, 4 years OJT RN Training (did not achieve my RN Degree).

Human Resources Management,

Crisis Intervention; Supervisor Training

Training for Trainers, Verbal Judo,

Upper Management Training Decision-Making in Operations; Project Planning

PROFESSIONAL EXPERIENCE

The Home Depot 3/2016 – 4/01/2017 Head Cashier/Associate

Colorado Department of Corrections 4/1990 until 1/31/15 CO III Lieutenant, Case Manager, Supervisor:

Assigned to medical area as clerk and front desk; provided routine casework in classification and assignment of offenders committed to a correctional institution; casework pertaining to the re-entry of offenders into the community.

Uses interview techniques and assessment instruments to determine the offender’s security risks and programmatic needs; prepares case history reports and recommends program assignments.

Reviewed work and conduct records of all assigned offenders to determine progress or necessity of changing assignments or security classification; serves as a member of the classification.

Advised offenders on personal problems, employment resources, vocational skills, educational and training needs, family problems and institutional adjustment.

Delivered programs to offenders which are designed to assist in a successful re-entry into the community following release from incarceration.

Assists with, or prepares reports such as parole summaries or court ordered presentence investigations.

Received and took necessary action on incoming and outgoing mail to or from assigned offenders.

Developed, monitors, and amends offender transition plans in line with re-entry programs and services.

Establishes collaborative network with relevant partners to provide support, pre-and post-release services for offenders which involve family, community resources and social service agencies.

Other Businesses: bookkeeper and manager of an antique store in Trinidad called “That Old This New”: also bookkeeping for a construction company “Mary Ann Associates (1/2002 – 06/2007).

EDUCATION

MBA -Masters of Business Administration/Accounting: Colorado Technical University; 11/2010 GPA-3.8

BSACC -Bachelor of Science/Accounting: Graduated-honors: Magna Cum-Laude: (CTU) 6/2009 GPA 3.87

ASACC - Associate of Science Accounting: highest honors (Stanford University) 11/2007 GPA 3.88

LICENSE: Resident Producer Accident and Health, Life License #491043, Colorado Public Notary

CERTIFICATES: Graduate Level – Business Administration, Financial Reporting, Management Accounting and Control; Undergraduate Level - Decision-Making in Operations, Basics of Accounting and Finance, Business Administration, Financial Statement, Analysis, Financial Accounting, Income Tax, and Project Planning.

REFERENCE’S

Randy Cordova – Cordova Farmers Insurance: telephone #719-***-****

Laurie Watterson – CM I(Lieutenant Specialist retired) at, CDOC: telephone #719-***-****

Debra Roybal – CO III (Lieutenant retired) at, CDOC: telephone #719-***-****

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