Desktop Support Manager

Jeffrey Layton

**** ****** ***** **** ***-N• Raleigh, NC 27606 • **********@*****.*** • 252-***-****

DESKTOP SUPPORT / NETWORK ADMINISTRATOR

IT Professional with 10+ years of experience in operations, desktop support, and disaster recovery. Open to use hands and perform tech issues with computer/laptop maintenance service, repair, and upgrades. Able to troubleshoot and perform various installations for LAN and WAN networks. Knowledge of Windows 7, Active Directory, and other Operating Systems. Strong team member who can also work independently.

EDUCATION/CERTIFICATIONS

MyComputerCareer, Raleigh, NC June 2016 to Present

Information Technology System Administrator-Certificate Graduation: January 2017

Certifications earned: CompTIA A+, MTA (Networking Fundamentals), MTA (Security Fundamentals)

CompTIA Server+, MTA (Windows Server Administration Fundamentals)

Certifications in progress: MCP Microsoft Windows 7

TECHNICAL SKILLS

PC hardware and Operating Systems

OSI Model, TCP/IP, Ethernet, LAN, WAN, internetworking and basic telecommunications technologies

Worked as Physical planning Analyst for Meryl Lynch on IBM Unix mainframes

Setup Access points for the WAN at the World Trade Center location for Meryl Lynch

Setup remote backup site for Teleport (mirrored site) for disaster recovery

Simple network design and implementation

Ability to perform hardware and software installation and repair of PCs and laptops

Hands-on skills in router and switch configurations

Hands-on skills in installing, maintaining and managing desktop/client and server operating systems

WORK EXPERIENCE

Driver Uber/Lyft October 2015-Present

Piper Technologies February 2017

Program site server and configure upgrade and rewire for Ethernet card readers.

Broker/ Agent Life Insurance sales January 2012- December 2016

Sales of various life and supplemental benefits

Layton Landscaping Inc. Southern Shores, NC August 1990 – December 2011

Managed a landscaping staff of 23 employees and utilized intuit software for payroll distribution

Work with Landscape pro graphic program to show project from present up to 5yrs – (cost Saving)

Knowledge with Microsoft Excel and Google Spreadsheet’s to work with various financial requirements.

Designed website layout and created all marketing materials.

Working knowledge with Microsoft Power Point, Designing presentation for new employees and training.

Merrill Lynch Pierce Ferner and Smith January 1982 – July 1990

Operations Manager/ Network Administrator / Desktop Support

New York, NY Computer Technician responsible for format and layout planning, instituting and maintaining operating systems within Merrill Lynch. Planning and Implementation of 0ff-site backup and Mirror site Work with Cad systems to layout computer equipment efficiently as possible making sure all access requirements are

met with manufacture specifications. Planning and liaison multiple steps required for projects from start to finish. Worked as the helpdesk, Desktop support, Network Manager.

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