Customer Service

SUMMARY OF QUALIFICATIONS

Excellent customer service professional for over 5 years. Microsoft Office Power User committed to providing experienced managerial, specifically computer-based, support in challenging and fast-paced environments. Superior volunteer management experience at a transitional housing program for women. Detailed-oriented, flexible and demonstrates strong leadership skills. Exceptional troubleshooting, organizational, problem solving and interpersonal skills.

PROFESSIONAL EXPERIENCE

Helping Arms Outreach Ministries Chicago, IL 01/2015 – Present

Housing and Employment Specialist

●Conduct in-depth assessments with applicants for services including, but not limited to: demographics, income verification, housing status and short term needs and goals.

●Maintain accurate, complete, up-to-date documentation of service activities using Human Solutions procedure, forms and data reporting systems.

●Assisted case manager in replenishment of housing and employment resources.

●Facilitated trainings on the rudiments of employment skills, client on-line employment and conducted field housing searches.

●Scheduled client housing appointments for potential accommodations.

Student Scout

Admissions Support Agent Chicago, IL 09/2012 –02/2016

●Introduce qualified prospective students to admissions representatives via call transfer.

●Build rapport with prospective students via active listening; provide appropriate and constructive replies to inquiries.

●Deliver client-specific preferred responses when met with certain prospective student inquiries.

●Contact prospective students and deliver various scripts and qualifying questions.

●Navigate through databases and automated phone system.

●Schedule phone and in person appointments.

●Accurately record the prospective student progress and/or status in database.

U.S. Census Bureau Chicago, IL 04/2010 – 07/2010

Enumerator

●Experienced as an enumerator for a Government sponsored Special Census program conducting interviews by questionnaire completion of population, housing units, and group quarters conducted by the Census Bureau

●Planned work by assigned area review to determine organization of neighborhoods, located households of up to twenty residents and conducted interviews in assigned areas in compliance with stringent guidelines and confidentiality laws

●Assessed quality control levels on selected addresses, determined samples integrity and recorded quality control verification

Roosevelt University Chicago, IL 10/2007 – 12/2007

Telethon Representative 10/2002 – 05/2004

●Part time telethon representative who worked at Roosevelt University in the Office of Institutional Advancement

providing office support and assisting with seeking alumni support through fundraisers

●Expedited telephone alumni support via 100 completed pledge cards

●Performed data entry, clerical and office support functions

VOLUNTEER EXPERIENCE

The Hidden Place, Inc. Chicago, IL 10/2009 – 01/2012

Assistant Program Manager

●Part-time volunteer case manager empowering women at a women’s transitional housing program in search of a life change and productivity who was promoted to assistant program director

●Experienced in compliance with confidentiality federal, state and local guidelines, intake process, outpatient therapy client scheduling, service plans and generated office documents

●Oversaw inventory of supplies/stock which includes office, food and cleaning supplies

EDUCATION AND TRAINING

The Cara Program Chicago, IL 02/2012 – 09/2012

Engaged in full-time coursework to strengthen team building/conflict management skills and leadership at rigorous training provider.

Roosevelt University Chicago, IL 05/1999

Bachelors of Science Degree – Biology

Hines V.A. Hospital Maywood, IL 12/1979

Certified Nuclear Medical Technician Certificate

Computer Specialist Certificate

Nuclear Medicine Technology Certification Board

Certified Nuclear Medicine Technologist

IEMA Medical Radiation Technology

State of Illinois Accreditation

American Society of Clinical Pathologists

Certified Medical Laboratory Technician

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