Customer Service Administrative Assistant

Allyson M.W. Dyar

e-mail: *******@*************.***

website: http://www.dyarstraights.com

mobile: 503-***-****

Customer Service Specialist / Administrative Assistant EDUCATION:

BS, Computer Science, Troy (State) University, Montgomery AL BS, Biology, Troy (State) University, Montgomery AL BA, Communications, Iona College, New Rochelle NY

CompTIA A+

EXPERIENCE:

Administration:

• Created Salesforce reports to quickly access program data and trends

• Filed weekly e-mail status reports and serve as back up for weekly QA and department reports

• Assisted the Employment Verification Services department with research of fraud cases as well as well as auditing prize winners for possible cheating

• Served as Chief of Staff for two directors of a world-wide organization of popular-culture enthusiasts and was recognized for exemplary service

• Coordinator for acquisition and leasing of office equipment and furnishings

• Coordinator for purchase orders and capital equipment

• Broad range of experience in clerical, secretarial and administration for the United States government: correspondence, meeting notes, report preparation, phones Customer Service:

• Constantly monitors the Frontier dispatch and chat systems to ensure orders and repair tickets are allocated to available technicians and confirm commitments are met

• Coordinates with other Frontier departments to ensure timely resolution of tickets

• Periodically interacts with customers concerning the completion of their service orders or trouble tickets

• Displayed knowledge of principles and processes for achieving outstanding customer satisfaction by maintaining high QA scores

• Served as a call center resolution specialist, supporting personnel when a manager was not available

• Kept detailed records of customer interactions or transactions: detailed inquiries, complaints, comments, and actions taken

• Recognized by AT&T management for exceptional work with the Service Excellence Award, Employee of the Month, and Winners Circle Award

• Selected for AT&T’s Leaders EDGE team tasked with special projects from upper management; researched and edited a section of mobility knowledge base Computer Hardware and Software:

• Proficient with DPI and Viryanet for processing tickets and monitoring technician statuses

• Proficient in Salesforce and EIM for e-mail processing and reports

• Substantial knowledge of various Windows-based and Office applications; maintains a home network of five desktop computers, satellite laptops and smart devices

• Familiarity with HTML, CSS, UNIX, VB Script; built and maintains several WordPress sites

• Advanced experience coordinating conventions and other civic events with attendance ranging from 25 to 8,000 people

Communications:

• Extensive expertise with several Social Media platforms: Twitter, Facebook, Reddit, Blogging

• Professionally published author of fiction, non-fiction essays and software reviews; experience editing and publishing specialty publications

• Served as Network Administrator for an Internet Relay Chat (IRC) Network; handled correspondence, resolved user problems; performed server and web maintenance

• Guest Speaker on numerous topics ranging from specialty publications to the Internet Instruction:

• Adjunct Faculty Member instructing College Biology for the City Colleges of Chicago, Keflavik Naval Air Station, Iceland

• Substitute High School Teacher instructing in various disciplines as required for the Department of Defense Dependent School, Keflavik Naval Air Station, Iceland HONORS AND AWARDS:

• Employee of the Month, AT&T Mobility, 2012

• Winners Circle, AT&T Mobility, 2011

• 2nd Quarter Service Excellence Award, AT&T Mobility, 2011

• Employee of the Month, Cingular Wireless, 2006

• STARFLEET International, Inc., Exemplary Service Award, 2004

• Letter of Appreciation, Keflavik Naval Air Station, Iceland, 1992

• Incentive Award, Pt. Mugu NAS, CA, 1986

WORK HISTORY:

2016 – 2017 Pyramid Consulting @ Frontier Communications, Office Clerk / Dispatcher 2013 – 2015 CDI Corporation @ Intel, Customer Support Representative 2005 –2012 Cingular Wireless/AT&T Mobility, Customer Care Representative 2003 – 2005 PCParamedix, Installation Technician 2001 – 2004 STARFLEET International, Incorporated, Chief of Staff, Volunteer 1993- 2005 Freelance Writer and Editor

1989-1992 Instructor for City Colleges of Chicago and substitute Teacher Keflavik NAS 1985-1987 Clerk and Secretary for US Navy and US Air Force

Contact this candidate