Tech Support, Linux, Networking

Frank Amo

310-***-**** (VM)

310-***-**** (Home)

***********@*****.***

PROFESSIONAL SUMMARY

An information technology professional with a diverse background in customer support in call centers, in person consulting, and data center operations and web hosting environments. Highlights include:

Performed hardware, server, and operating system upgrades, maintenance, monitoring, and troubleshooting.

Provided technical support through inbound and outbound call tickets.

Prepared and installed new workstations.

Experienced with domain name registration, email client and server troubleshooting, and web server optimization.

Very familiar Shell commands and writing scripts in Bash including basic knowledge of AWK and SED and currently learning Perl.

As of March of 2015 I have both diligently and consistently been self-training with Perl, R, (Statistics), Web Development, SQL Compilers, Data Structures, Finite Automata & Regular Expressions, Algorithms along with their respective logic (Boolean and Propositional), and linguistics in order to develop a deep understanding of software complexity and the development process. As of this point, there is much more for me to learn before I can develop a product on my own; nevertheless, I am confident in my current knowledge to join a team of competitive members and leadership in production, troubleshooting, or development. More so, I am highly enthusiastic about computer science, information technology, and the positive effects on people's lives in both the professional and consumer worlds.

EDUCATION

Independent Study (Perl, R, Javascript, HTML, XML, Unicode) 2015 – 2017

Perl, R, Javascript, HTML5,CSS, XML, SQL, Unicode, Compilers, and Algorithms

DeVry University Long Beach, CA 2003 - 2005

Courses taken for Computer Engineering

Computer Education Institute Carson, CA 1998

Computer Networking Program

CERTIFICATIONS

Epson Certified Technician

Microsoft Certified Professional (MCP) WINNT 4.0

Certified Novel Administrator (CNA) Netware 3.12

TECHNICAL SUMMARY

Operating Systems: Linux / Unix, (Flavors: Cygwin, SlackWare / SuSE / RedHat + FreeBSD) & PC Windows

Scripting: Bash, Perl, HTML, Regular Expressions

Databases: MySQL & PostgreSQL

Web Hosting: CPANEL, WHM & Plesk

Networking: TCP/IP, Linksys routers, switches, print servers, WAP11 products and services in Windows, UNIX, and Novell Netware 4.1, NetBIOS/SMB, NFS, Apache, Microsoft Protocols & network management tools. DNS, and exporting displays within Xwindows

Web Applications: WordPress Plesk, CPANEL, WHM

Network Infrastructure: Wiring, Cat5, data networks, Surveillance Equipment, Cameras, Monitors

Microsoft Applications: Microsoft Office, Adobe Photoshop, Windows Media Encoder,

EXPERIENCE

EWeb Inter Café June 01st 2015 – October 2015

Computer Maintenance

Cleaning computers, (video cards, cpu and fans) testing hardware, virus and malware removal, Windows installation, driver installation, software installation.

Service Force March 2011 – October 2014

Technical & Customer Support

Service Force is an outsourced technical and customer support company with a client list ranging from Web Hosting and Internet Marketing, Affiliate Marketing, and Mobile Marketing and Home Health Care companies.

The tools and services being use here are client driven but not limited to CPANEL, WordPress, DNS Registration, Word Press, Billing, and Saving Sales by both support request tickets, inbound and outbound telephone phone calls using "Unity", Skype, Ubersmith and other supporting applications and services.

Gaining experience with Amazon Associates, ClickBank, Click Sure, AdWords, Google Analytics, and PPC. Provided support for various services including; “Make Cash Taking Surveys”, “Viral Traffic Avalanche”, “Commission Bot”, and Tellman Knudson's “Overcome Everything” and “The Real Hypnotists”.

Murphy Transportation Nov 2009 – Present

Shipping/Receiving/Inspection

Loading and unloading containers, packaging, preparing inspection room for USDA.

Forklift Operation.

Salvation Army Jul 2009 – Oct 2009

TSA – Donation Trailer Attendant

Provided intake of donations, up to 50 donations on a daily basis.

Circulated the floor and provided assistance to other team members and customers as needed.

Media Temple Mar 2006 – Apr 2007

Technical Support

Provided customer support through inbound, outbound, and support tickets.

Assisted and supported customers with BASH commands, DNS, EMAIL, Apache, MySQL, PHP, Plesk troubleshooting.

Duties included domain name registration, email client and server troubleshooting, and web server optimization.

Tech Works Jan 2006 – Feb 2006

Jr. System Administrator

Responsible for hardware assessment, auditing, software installation and troubleshooting.

Provided Technical support for a large hospital with over 3000 computers and users.

Prepared and installed Dell workstations for doctors, nurses, telephone operators, pharmacists, administration, and executive staff.

Installed Windows XP with device drivers, Norton Antivirus, Novell Client, and Affinity.

Experienced using Norton Ghost Server to image multiple machines.

Add2Net Oct 2005 – Nov 2005

Jr. Systems Administrator

Web hosting company with over 70,000 websites reseller and dedicated hosting.

Performed hardware, server, and operating system upgrades, maintenance, monitoring, troubleshooting and sales.

There were constant (account) movements where we applied in-house shell scripts which would tar (archive) up a user account (/home/dir/) and transfer it to a different server.

Installed a fresh copy of Centos Linux to Dedicated Accounts followed by installation and configuration of MySQL, PHP, Apache, Resin, and Java.

Used CPANEL and WHM to install web based scripts such as Moodle, or to manage a user’s account during the transfer of an account.

Updated clients’ DNS information.

Excel Vocational Center May 2004 – Oct 2005

Network and FreeBSD/Linux Administrator

Excel Vocational Center was a nursing school with 3 offices (2 in the US and one in the Philippines) that found the need for an inexpensive solution of connecting their offices together along with a potential fourth one.

Charged with the task of combining the three offices files to be stored in one place and easily accessible.

Provided them with a FreeBSD and Linux solution as an addition to their Windows based network.

Provided Samba/NFS, Apache/PHP, FTP, and FreeBSD’s IPSEC/VPN service.

Maintained database for student testing and studying materials, and monitored and backed up data.

Various Contracts Oct 2002 – May 2004

Independent contractor

Various projects ranging from Network Specialist (Microsoft Annual PDC 2003 in Los Angeles) to installation and configuration surveillance cameras, and setting up small home networks.

Microdyne Outsourcing Nov 1998 – Oct 2002

Senior Technician & Technical Support Representative

Microdyne Outsourcing Incorporated was contracted by other companies to process and handle post-purchase problems and concerns with their customers.

Provided technical support for Epson, Kingston, and Linksys

Duties varied from answering sales questions, troubleshooting, and diagnosing technical issues.

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