Customer Service Supply Chain

Sara R.W. Young

North Harvey Street, Westland MI 48185

Cell: 248-***-**** Email: ********.****@*****.***

Highly Skilled in: Customer Service * Communication * Supply Chain Management * In-Bound * Ocean Export * Ocean / Air Import

Qualifications: In-Bound * Ocean Export * Ocean / Air Import Logistics Specialist * Customer Service * Communication

Over 9 years in Supply Chain Management / Ocean Export Documentation and Air / Ocean Transportation / Import Scheduling

Specializing in all Documentation (ATA Carnet, Commercial Invoices, Certificates of Origin, etc) for vehicles going to China, Mediterranean, Europe, Turkey, Israel, Egypt and Italy

8 years in Store Management – Handling employee scheduling, Customer Conflict Resolution, and Store Inventory

Advanced knowledge in all Microsoft Office Applications

EDI Ordering and Reporting

AS400 / JDE Inventory Maintenance / Ordering / Monthly Reporting

Experienced with CMMS / 3240

Experienced with InSight

While on the FCSD Team with Schneider Logistics – initiated a $10,000 monthly savings program through Load Consolidation and determining how Small Pack Shipments and LTL shipments were sent

Weekly meetings with Account Management for Forecasting upcoming Customer Releases

Familiar with Dangerous Goods Documentation, and Regulatory Compliance Certifications

Experience: MP & L SPECIALIST // SALES ADMINISTRATION

Clarion Corporation of America, Farmington Hills, Michigan

August 2014 – Present

Weekly EDI reporting

Maintaining Just-In-Time inventory levels between Ford Automotive and Clarion Japan for the radio programs in the F-150, Explorer, Mustang, Ranger and Transit Van programs

Placing weekly orders using Sea and Air shipments from releases received from Ford

Setting Expedite orders as needed

Tracking sea and air shipments to follow urgent part numbers

Running weekly Forecast Meetings to ensure Customer Orders will be met.

OCEAN EXPORT SPECIALIST

CEVA Logistics, Redford, Michigan

October 2012 – August 2014

Providing all documentation and legalization paperwork for Chrysler Vehicles being sent via Ocean Vessels loading from multiple Ports to lanes in China, the Mediterranean, Europe, South Africa, Nigeria, Morocco and Madagascar.

Provide personalized Customer Service to Distributors in China, Egypt, Turkey, Israel and Italy

Providing communication between Ports, Freight Liners, Foreign Dealerships and Chrysler

Assisting Team Members with organizational tasks as needed

Updated and Improved SOP Work Instructions for each lane I covered allowing other Team Members to be able to work a Vessel from start to finish with minimal supervision

Assisted in training new employees on how to run the lanes they were assigned

Improved Report building techniques to lessen time required by 50% through the use of Excel

SENIOR LOGISTICS TECHNICIAN – Ford Inbound Team

Schneider Logistics, Farmington Hills, Michigan

April 2008 – October 2012

Processing 500+ Ford Inbound loads daily

Reporting out to Ford Management on Unable To Rate Metrics

Reporting out Carrier Compliance Metrics

Onboarding new Suppliers into Online Confirmation system

Acting backup for all Inbound Desk Duties

Coaching/Training new team members

Heading Team on new program for written Team Work Instructions on all Inbound desk duties

INCOMING PHONE SALES REPRESENTATIVE/ SHOP AT HOME DECORATOR

American Blind Wallpaper and More, Plymouth, Michigan

October 2003 – April 2008

Accepted incoming calls and closed sales from customers’ worldwide.

Provided Customer Service when Service Lines were overly busy in a timely manner.

Provided customers with information on products and services including features, benefits, availability, and appropriate uses.

Assisted Supervisors in training new hires on Company Policies and Product Knowledge.

Assisted Supervisors in entering Customer Discounts and reviewing large orders before they were sent through to Purchasing.

Participated in Shop At Home program. Including bringing samples to Customers. Answering questions one-on-one and pricing for customers. Entering and filing SAH paperwork and doing follow-up with Customers on initial visits through Installation Satisfaction.

Assisted in Roll-Out of new Computer Platform in January 2005. Caught bugs before Platform was released for Consumer Use. Suggested improvements to maximize program performance. Trained subsequent employees on use of new Platform.

COMMERCIAL ELECTRICAL CONTRACTOR OFFICE MANAGER

Weisman Electric, Inc., Farmington Hills, Michigan

June 1997 - May 2002

In charge of payroll for Union Electrical Contractor, completed all tax returns

Responsible for Accounts Receivable, Accounts Payable and Account Reconciliation and Bookkeeping Departments

In charge of all Office Filing and Organization

SPECIALTY RETAIL STORE MANAGER

Knoppow Industries Ltd., Madison Heights, Michigan

December 1989-June 1997

Edited and rewrote new edition of Corporate Standard Operating Procedure Manual.

Employee supervision, training and motivation.

Customer problem resolution.

Provided In-Home services for personal customer design in window treatments.

Displayed, constructed, and designed merchandise vignettes to show design possibilities.

Successfully completed tasks needed for store maintenance, both in store appearance and in timely paper work reports.

Maintained customer files, inventory records and UPS listings.

Updated and trained store employees on corporate policy, and procedural changes.

Education: EASTERN MICHIGAN UNIVERSITY

Ypsilanti, Michigan, 1991-1996

Bachelor of Science

Individual Interdisciplinary Curriculum

Emphasis : Technical Writing, Business, Organizational Communication

Honors: Member of Phi Kappa Phi Honor Society

Dean’s List 1991-1996

Professional References: Available Upon Request

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