Management Manager

P.C.RAMAIAH

E-Mail: ***************@*****.***

Phone: 800-***-****

Location Preference: Any Location

Senior Level Assignments:

Operations / Business Analyst

“Versatile, high-energy professional, offering nearly 10 years of dynamic career in Operations Management/ Business Analysis; scaling new heights of success with hard work & dedication and leaving a mark of excellence on each step”

Skill Set

Operations Management

Software Testing

Business Analysis

Service Delivery

Asset Management

Quality Assurance

Risk management

Client Servicing

Auditing

Administration

Academic Details

Post Graduation Diploma in Banking & Finance from ICICI Manipal Academy, Bangalore in 2010

B.Sc. from Sardar Patel Degree College, Hyderabad in 2006

MBA (Banking and Finance) from Manipal University, Bangalore in 2013 with 7.25 CGPA

Certifications

Certified in AMFI

Certified in NISM

Personal Details

Date of Birth: 21st September, 1985

Languages Known: English, Hindi & Telugu

Address: NC Prime Apartments, Flat no 401, Gopanpally, Nallagandla, Gachibowli

Opp lane to Jawahar Navodaya vidyalaya

500019

Profile Summary

Proficiency in planning, scoping, understanding and negotiating on requirement and tracking the errors and rectifying the same by ensuring and maintaining health of the retail banking portfolio

Experienced in providing in-depth business analysis of markets, industry trends, competitors and clients to improve strategic planning and decision making

Expertise in managing all loan activities and establishing healthy & prolonged business relations with clients

Excels in driving product vision, product road mapping and loan lifecycle management across various assignments

Pivotal in leading teams for running successful asset management process operations & experience of developing procedures and service standards for business excellence

Hands-on expertise in creating business requirements, functional specifications, and so on, identifying, analyzing and resolving issues, thereby boosting customer satisfaction and controlling costs

An effective Business Analyst with proven skills in leading teams during the project phase and guiding team members & enabling knowledge sharing among the team

Organisational Experience

Since Oct’06 with ICICI Bank, Hyderabad . Current profile as Business Analyst

Growth Path:

Oct’06-Feb’10: Operations(Grade : Officer to Senior Officer)

Feb’10-Nov’10: Probationary Officer(Probationary Officer to Deputy Manager 1)

Nov’10- Till Date : Business Analyst (Deputy Manager I to Deputy Manager 2)

Key Result Areas:

As Business Analyst

Conducting review meetings with various stakeholders and creating the Business Requirement Document.

Preparing Design documents, data flow diagrams and Data Interface structures for Shipping Notifications, Unlock Codes and Deliveries.

Estimating the effort and providing the project delivery timelines

Document, develop and deliver various interfaces based on agreed design between Client Middleware and its partners.

Performing developer testing and supporting the integration testing with various carriers and client business analysts till Sign offs.

Monitor existing Interfaces for data flow and responding to queries of Incident coordinators in case of service outage

Perform root cause analysis of incidents in production systems

Schedule, plan, and supervise the installation and testing of new products and improvements to computer systems, such as the installation of new databases and upgrades.

Write and update the support documentation for the existing and new interfaces for the support purpose.

Tracking overall delivery timelines and customer notes and appreciations.

Liaise with stakeholders to identify, gather and organize business requirements.

Perform gap analysis between "as is" and "to be" scenarios, recommending improvements to IT reports, processes and service delivery.

Partner with business and technology areas to ensure the delivery of quality solutions.

Analyze, integrate and recommend solutions in keeping with processes or projects that may draw on or contribute to the IT environment.

Makes information available to users through reports, operating tools, and presentations in keeping with stakeholder's evolving needs.

Assist in development of IT strategies and execution. Create and update training manuals and policies.

Organized review meetings with various stakeholders and preparing the Business Requirement Document.

Preparing the Functional Requirement Document by coordinating with software team.

Conducted the project meetings successfully by coordinating all users, technical staff and support personnel.

Managed relationship with programmers and bridged communication between end users and development team.

Analyzing the feasibility of, and developing requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.

Reviewing Test Strategies and Test Plans to ensure the functional quality of the solution

Contributing to post-implementation reviews and performance.

An effective Business Analyst with proven skills in leading teams during the project phase and guiding respective members involved & enabling knowledge sharing among the team.

Interacting with all stake holders to understand business requirement which is necessary for development of Software system.

Translate business requirements into detailed and comprehensive functional specifications for developers in the form of system requirements Specification (SRS).

Efficiently gather, analyze, document and prioritize business requirements.

Single point of contact to employees, associates, clients and vendor during development cycle.

Preparing functional process, documenting the same once finalized in consultation with IT Vendors and senior management.

Finalizing the Documentation part in consultation with all stake holders and getting sign off to start the process.

Working on Various methodologies including Waterfall and Agile models.

Mentoring other Business analysts and support whenever required.

Ensure timely and effective communications of issues and corrective actions between teams and identify potential opportunities for re-using documentation.

Prioritization skills and have multi tasking abilities to meet deadlines in high pressure environment.

Responsible for the efficiency, effectiveness and overall quality of applications related to Payments(Corporates), Collections(cash management services) & AML(Anti Money Laundering)

As Operations : Transaction Processing Unit

Worked in transaction processing unit which includes end-to-end recon of Home Loan (Mortgages), Consumer Loan Files, Jewel Loan and Storage of Files

Administered post disbursement of all asset products like In-warding, Processing of SPDCs & PDCs, quality check, scanning and storage of files

Monitored day-to-day reconciliation of all asset products (home loan, consumer loan and other products) & MIS published to various stake holders .

Performed the following:

oFund Transfer, Insurance Funding, DSA Code Creation, AML & KYC and Dealer Funding

oConsumer loan (personal /auto/ commercial) and loan disbursement activity

oKYC compliance and suggested preventive/ corrective action where ever required

Analyzed the metrics reports of each process and liaised with the auditors for the same

Established multi-tasking skills to meet deadlines in high pressure environment

Coordinated with vendor teams and managed vendor bill payments

Maintained data of all activities and offered regular MIS report for being reviewed by the Senior Management

Delivered training to the team members on processes and systems

Highlights:

Performed data analysis and evolved ideas such as LAM Integration in building the Profunds application

Evaluated the existing CMS DSB(Cash Management System Door step Banking) information management system and updated knowledge gaps by preparing the Process guide

Provided extremely useful strategic inputs including Automated MIS using Excel models & Process Vendorization; these were later recognized and appreciated by the management

Developed the risk & control matrix for the acquired Loan & Credit card Operations portfolio by defining the operational, legal and business risk factors

Participated in policy designing for Disburse process.

Major contribution in development of CMSDSB application - Cash Management services Door step banking.

Handled key projects in Operations & Technology, which were recognized with Awards from Senior Management.

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