Manager Customer Service

Curriculum VitaeName Toufic Adib RadwanDate of birth 23 July, 1968 Nationality LebaneseHome address Samira Toufic Bldg, Hazmieh, LebanonHome phone 00961 5 456030Mobile phone 0096176666340E-mail address toufic_radwan@yahoo .comObjectiveTo utilize my 27 years of employment experience in various corporations such as fitness management, and telecommunication, and my skills in key account management and customer service to contribute to the missionand objectives of your institutionEmployment history Jan 2014 – present A Zaraa Gym Fitness manager and Head Coach Functional Training InstructorRoles and responsibilities:o Responsible for all club operations such as scheduling classes and private training sessionso Provided special training for employees and fitness instructorso Organized special events and themes for championship tournaments and gatheringsSep 2008 - Jan 2014 Atheeb Telecom Company Project Manager Support Services Sep 2008 – Jan 2014 Acting Safety & Security Manager Oct 2012 – Jan 2013Role and responsibilities:o Managed key VIP accounts o Supervised a team of 4 supervisors and their personnel including a personal assistant, a mailroomsupervisor, a personnel supervisor, 4 drivers, 18 janitors, a security supervisor, 22 security guards, and 8 hospitality clerkso Performed annual evaluations and reports for employees including 4 key supervisorso Took care of all aspects of special event management o Responsible for all catering needso Oversaw facilities management o Responsible for all corporate agreements and contracts including hotel reservations, apartment rentals, corporate deals, and staff events o Provides support and services to over 500 employees including janitorial services, stationary needs, office needs, mail management, transportation needs, car rentals, and maintenance of company carso Designed and planned for on-site Health club project including enlisting equipment needs and materials

o Ensuring the safety and security of all employeesJul 2006 - Oct 2008 Marriott Hotel & Resort Recreation & Spa Manager Role and responsibilities:o Managed key VIP members and accounts o Responsible for all aspects of facility managemento Undertook all corporate account management o Scheduled all classes o Managed 17 employees including one fitness supervisor, 8 trainers, and 8 janitorso Performed all annual evaluations and reports related to the 17 employeesOct 2003 – Jun 2006 Upscale Health Club Owner and OperatorRoles and responsibilities:o Designed and equipped a 1000m2 area and turned it into a fitness landmark for a total of 400 memberso Conducted interviews and selected 15 key staff members to initiate the business operation o Outlined job descriptions for receptionists, trainers, and janitorso Performed all account payables and receivables and budgeting needso Overlooked all class and employee schedulingo Managed an on-site cafeteria and juice baro Trained body pump and body combat classeso Provided private training for VIP membersApr 2000 - Oct 2003 Upscale Club WWW.UPSCALECLUB.COM Club Manager for VIP members only Personal trainer for the Royal family Consultant for equipping new health clubs in cooperation with Cybex Company.Roles and responsibilities:o Managed key VIP members and accounts o Responsible for all aspects of facility management and corporate account management o Scheduled all classes o Managed 28 employees including two fitness supervisor, 12 trainers, and 14 janitorso Performed all annual evaluations and reports related to the 28 employeesNov 1995 - Apr 2000 Plaza Club Broumana, Lebanon. Club Manager Body building instructor, Tae Kwon Do Coach, Tae Bo instructorRoles and responsibilities:

o Provided personal fitness programs for memberso Scheduled aerobic classeso Maintained all fitness & pool equipmento Handled all administrative dutieso Provided nutrition and weight management counselingo Managed the restaurant & bar area including supplieso Managed 14 employees including two front office supervisors, 4 trainers, and 8 janitorso Performed all annual evaluations and reports related to the 14 employeesFeb 1990 – Apr 1993 Ministry of Sport and Youth, Dubai, United Arab Emirates Private Secretary for the Minister Sheik Faisal Al KassimiRoles and responsibilities:o Responsible for all ministerial appointmentso Overlooked all meetings with Sports Federationso Took charge of all press releases and media needso Handled all the private affairs for the MinisterEducation 1984 – Present Achieved the Black Belt 6th Dan Tae Kwon Do Certificate2012 Radical Power Instructor certified by Radical Fitness, Beirut, Lebanon2007 Certificate in Time Management, Marriott University, Riyadh, Kingdom of Saudi Arabia2003 Seminar for Life Fitness Academy at Four Seasons Hotel, Riyadh, Kingdom of Saudi Arabia 2002 Certificate in Body Pump & Body Combat, Body Training System, Argentina2001 Seminar in Fit Pro Convention at Movenpick Hotel, Dubai, March 15 – 19.1999 Seminar in Fitness Kickboxing Organization (FKO), London, UK approved by Master Trainer Ruth Martin1998 Completed instructor seminar, Edmonton, Canada1995 -1997 International Sports Science Association, USA Certificate in Fitness Trainer Certificate in Weight Management1988 Completed seminar of coaching and referee at Grand Master Chang Lee, Montreal, Canada1986 – 1987 College Des Soeurs Antonine Lebanese baccalaureate CertificateAwards 1995 – 1999 National Champion of Lebanon in Tae Kwon Do – Heavy Weight Division – 6 years in a row1994 – 1999 National Lebanese Team Member – represented Lebanon in the following:Cyprus International Open tournament (1994); Pyramid Open tournament, Cairo (1997); Sardinia Open Tournament, Italy (1997); World Championship Edmonton, Canada (1997).