Service Technician

WILLIAM F. STILES

PO Box ****** Lanai City, HI **793 808-***-**** *****************@*****.***

EXPERIENCED SWIMMING POOL SERVICE TECHNICIAN CUSTOMER SERVICE EMERGING TECHNOLOGIES ALTERNATIVE SANITIZING SYSTEMS

Exceptionally savvy, dedicated and experienced Swimming Pool Service Technician with a demonstrated track record of maintaining, troubleshooting and repairing some of the most exclusive commercial and residential pools in the United States. Hands on experience in servicing cutting edge hydraulic, alternative chemical and sanitizing systems while championing the integration of highly efficient energy systems to decrease operating costs. Well known and respected industry professional and “go to” authorized warranty Technician for industry leaders including Laars/Jandy, Pentair, Sta Rite, Hayward and Del Ozone manufactures.

CORE COMPETENCIES

Customer Centric Focus Maintain Insight into Industry Trends Staff Leadership/Training and Development Hydraulic/Solar Heating/Sanitizing Systems Interact with High Level, Celebrity Clients Control Pad Diagnostics and Programming Drive Cost Effective Maintenance Strategies Evaluate Adjust Chemical Composition

PROFESSIONAL HISTORY

2003 to 2011: Stiles Pool & Spa, Santa Rosa, CA Owner/General Manager

Santa Rosa Pool Service, Santa Rosa, CA Pool and Spa Technician

Drove client relations, operations management, advertising and market penetration initiatives to position organization as a premier provider of swimming pool and spa maintenance and repair service throughout the Northern California region.

Hired, trained and managed a high performance team of Technicians; developed and educated team on new products, services and technical requirements to create a cohesive team driven environment.

Installed electrical, plumbing, sanitation, cleaning chemicals and hydraulic systems in residential and commercial pools; built an exclusive clientele comprised of high net worth and celebrity clients and provided a broad range of services on some of the largest most elaborate pools and spas in the area.

Managed and maintained relationships with key vendors and became Service Technician of choice for a variety of pool manufacturers, negotiated pricing and managed project budgets according to customer requirements.

1997 to 1996: Sunshine Pool Service, Santa Rosa, CA Service Manager 1992 to 1994; Santa Rosa Pool Service, Santa Rosa Pool and Spa Technician.

EDUCATION/PROFESSIONAL DEVELOPMENT

Advanced Hydraulics Certificate, Starite Industries, Delvan, WI

Heater Repair Training, Teledyne Laars Moorpark, CA

Heater & Controls Training, Pentair

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