Customer Service Six Sigma

Shannon Styer

N**** ***th Street, Elmwood, WI *4740

(H) 715-***-**** (C) 651-***-**** E-Mail: **************@*****.***

Summary

Committed and motivated Office Assistant with exceptional customer service and decision making skills. Strong work ethics, professional demeanor and great initiative.

Highlights

Expert in Microsoft Office

Experience in Customer Service

Experience in Accounts Payable and Receivable

Data Management

Process Improvements

Project Management

Experience in communicating effectively with other departments including Reell’s offices in USA, Netherlands and China

Experience in Problem Solving

Training on Software Systems

Software Installs

Accomplishments

2007 – Manufacturers Alliance speaker for 100+ peers on Lean/Six Sigma success and implementation of strategies for Reell Precision Manufacturing.

2007 – Host for Manufactures Alliance at Reell Precision Manufacturing for Lean Office – HR group meeting.

Increased production output by 20% by implementing Lean and Six Sigma principles.

Developed several internal tools to automate mundane tasks that were quickly adopted by other developers.

Created and maintained company documentations.

Created new departmental procedures manual by implementing ISO.

Assessed organizational training needs.

Install Food Safe Pro® (FSP) and Software Training for customers.

Provide continuous training and customer support after the FSP Install

Selling FPS by WebEx and Tradeshows

Experience

We R Food Safety November 2014 – April 2017

Product Representative

Accounting support

Administrative support

Client installs

Software training

Sales

Client data input

Reell Precision Manufacturing St. Paul, MN May 1997 to December 2011

Reell Precision Manufacturing St Paul, MN July 2008 to December 2011

Coworker Services Training and Development (HR) Coworker Services Coordinator (HR)

Conducted Value Stream Mapping for HR department duties

Addressed inquiries from employees and management regarding new hire activity and ongoing employee performant issues

Created and modified job descriptions within all departments

Managed more than 1000+ confidential employee records

Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustment

Supported 120 employees at all HR levels, including executive leadership

Conducted all tasks from hiring to termination, including unemployment and job verification

Reell Precision Manufacturing June 2005 to 2008

Kaizen Promotion Office Administrator

Drafted meeting agendas, supplied advance materials and executed follow up for meetings and team conferences

Delivered detailed current and future roadmaps and value stream maps that included action items and project targets

Designed electronic file system and maintained electronic and paper files

Created PowerPoint presentations used for business development

Project Manager for all Lean/Kaizen events

Created and maintained spreadsheets/documents using advanced Word and Excel functions and calculations to develop reports and lists

Coordinated meetings with other department managers and served as main liaison between Manufacturing, Engineering and Quality Services staff

Facilitated lean projects to effective completion

Reell Precision Manufacturing, St. Paul, MN October 2002 to January 2005

ISO Document Coordinator Production Support Specialist

Created and maintained SOP’s and supporting department for efficient operation

Updated all manufacturing work instructions including SPC (Statistical Process Controls) from engineering blue prints

Created and maintained manufacturing SharePoint site and electronic communication logs

Managed and supported all operation goals

Reell Precision Manufacturing, St. Paul, MN May 1997 to December 2004

Assembler I, II, III, IV

Interpreted blue prints, drawings and sketches

Setup and performed by hand and automatic assembly operations on components, sub-assemblies and assemblies

Performed and reviewed SPC including data collection, charts, and graphs

Proposed process improvements to increase quality and efficiency

Education

Villanova University, Villanova, PA 2008

Certificate of Achievement in Human Resource Management

Advanced coursework in Human Resource Management including:

oHuman Resource management

oEmployment law

oRecruitment and selection

oCompensation and benefits

oEmployee development

oPerformance management

Chippewa Valley Technical College May 1995

Associate Degree in Accounting

Payroll Accounting

Interpersonal Communications

Speech

Introduction to Psychology

Introduction to Statistics

Certificate of Completions

Lean Manufacturing Six Sigma

April 2007 – Six Sigma Analysis

April 2007 – Six Sigma Improvements and Controls

April 2007 – Standard Work

January 2007 – Six Sigma Define and Measure

January 2007 – Value Stream Mapping

November 2006 – Visual Management & 5S Training

April 2006 – Measuring the Right Things

February 2006 – Lean Office Improvements

June 2005 – Adult Learning Styles for Lean Sigma

May 2005 – Lean Sigma Concepts

Certificate of Achievement – Continuous Improvement Classes

May 2008 – SharePoint 2007 for Power Users

April 2008 – Captivate

March 2007 – Project Management

May 2006 – Supervision I: Fundamentals of Leadership

January 2006 – The Ethical Leader

October 2005 – Cross Cultural Awareness and Skills for Advisors

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