Technical Support System Administrator

ANTHONY VU

**** ********* **

san jose, ca *****

(Cell)408-***-****

Email: ***********@*****.***

SUMMARY

Detailed oriented IT Consultant with extensive experience in Technical Operational Support, Web Middleware Applications / Systems Administrator. Expertise best utilized in critical, fast-paced environments requiring outstanding leadership, versatility, and teambuilding. Known as a highly effective communicator and motivator with demonstrated ability to identify and facilitate problem solving.

PROFESSIONAL EXPERIENCE

INTERO REAL ESTATE SERVICES San Jose, CA

IT Support Specialist 01/2017 – Present

Assist in the planning and implementation of changes to the supporting office infrastructure.

Oversees troubleshooting, installing maintaining and provides expert IT helpdesk support.

GENENTECH, INC. - TECH MAHINDRA - PRO UNLIMITED South San Francisco, CA

Middleware Application Administrator 04/2011 – 10/2016

Administration and Support of Web Infrastructure including Application and Webservers (WebLogic, Apache 2.x, JBOSS 5/6.x, EDS, Tomcat), F5 Load Balancers, Single Sign On Implementation (Siteminder).

Responsible for providing technical operational support, administration and maintenance of Enterprise Application Integration and Middleware components that support Web and Integration Platforms.

Experience with Web and Integration Platform: Weblogic / JBOSS and Webmethods deployments, B2B / Gentran secure Data Exchange integration and Google Search Appliance configurations.

SSL Certificate, Domain Name Management and acquisition.

Responsible for managing team HPSM ticket queue and ensuring all SLAs are met.

HEWLETT-PACKARD - SPHERION, INC. Palo Alto, CA

Middleware Webhosting Administrator 04/2005 – 12/2010

Responsible for the web hosting middleware services for Intranet and Internet facing systems for HP employees and external business partners.

Provided 2nd and 3rd Level Remote Support for large-scale application hosting technologies with emphasis on Weblogic, Siteminder, Iplanet and Apache based products under HP-UX Unix and Windows platform environment.

Implemented production environments with Apache web servers, Tomcat, SSL renewals, Siteminder webagent and Weblogic with managing servers.

Investigated and troubleshot customer environments for configuration and product-related issues; resolved issues in a timely, professional, and customer-oriented fashion.

Projects:

Tier-2 support

Responsible for queue Management to handle service calls, change ticket using Remedy, HP Openview and Virtual Computing Center Environment.

Interfaced with internal and external customer to troubleshoot and resolve issues.

@hp portal

Upgraded Weblogic from 6.1 to 8.1SP3

Data Center Consolidation (DCC)

Configured and implemented Apache/Siteminder/Tomcat.

Business Process Outsourcing (BPO)

Configured the entire BPO environments that involved Weblogic/Apache/Siteminder.

Conferenced with customer to understand the requirement and troubleshoot issues.

CDI CORPORATION North Reading, MA

Systems Administrator 02/2004 – 12/2004

Troubleshot and develop technical solutions for customer issues related to hardware, software setup and configuration.

Maintained and support SUN/Sparc/Ultra/Sun Blade computers on SUN SOLARIS 2.5 and 8 UNIX Operating System.

STATE STREET BANK & TRUST CORPORATION North Quincy, MA

SiteMinder Administrator 04/2001 – 10/2003

Responsible for SiteMinder Policy Server and Web Agent installation, and various upgrades including Quarterly Maintenance Releases, Service Packs, and Solution Modules for SiteMinder on UNIX SUN SOLARIS servers Security administration of the SiteMinder user ID’s and password via LDAP.

Managed the security requirements of high profile web-based applications on UNIX servers.

Implemented security policy and managed authentication and authorization privileges.

Led integration of new applications with SiteMinder including Netscape/iPlanet Web Server, IIS, and iPlanet Directory Server across multiple environments such as Solaris, NT, and Linux.

Maintained and tracked software changes using Rational ClearCase and Unified Change Management.

Provided 24x7 on call support.

Project: Installed, configured and upgraded SiteMinder/Policy Server4.51 and WebAgent4.51 to version 5.0 on

UNIX Sun Solaris, NT, AIX and HP servers.

TERADYNE, INC. Boston, MA

System Administrator 08/1999 - 03/2001

Unix Admin in a team of four supporting over 1000 UNIX SUN SOLARIS servers. Responsibilities included all system administration duties.

UNIX administration work with installing, configuring, upgrading, and troubleshooting software in SUN SOLARIS operating systems.

Performed test support role in providing technical support on the test floor.

Diagnosed, researched, and project management of software and hardware installation upgrades.

Responsible for file system maintenance, user account management, device management, system security, terminal and printer administration, backups and restores in SOLARIS environment.

EDUCATION

BS, Computer Information System, State University of New York (SUNY), Institute of Technology at Utica

AAS, Computer Information System, Hudson Valley Community College, Troy, New York

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