Customer Service Professional Experience

Richard Nieves

*** **** ******, ***** ****, NJ **087 / 201-***-**** / *********@*******.***

SUMMARY

Diligent, committed, and efficient business professional with 20+ years’ experience in International Shipping. Excellent communication and interpersonal skills. Proficient in use of Microsoft Office applications (Word, Excel, AMS ACE AS400, and Lotus Notes). Driven and goal oriented leader with the motivation to reach and surpass set goals, and inspire team members to do the same. Seeking an opportunity to combine passions and experience in providing the highest levels of service and performance.

PROFESSIONAL EXPERIENCE

TRAC Intermodal, Princeton, NJ 6/2015 - Present

Maintenance and Repair Supervisor

Conduct detail inspections of equipment pertaining to railroad operations of cargo for transport; prepare reports regarding services rendered, and billing invoices.

Forward daily reconciliations of inspections needed to fellow team members to ensure proper and efficient attention to any repairs and or issues.

Create and prepare documents explaining daily information of repairs, approvals and pending surveys, and transmit information via company software (TRACNET).

Gather information from regional M & R leads, vendors and post disbursements on PNJ Tracnet for various locations.

Maintain and update log of defected or “bad” order counts within CSX guidelines and expectations.

CSAV Agency, Iselin, NJ 1/2000 – 5/2015

Intermodal Coordinator

Presided over all intermodal inland shipments; entrusted to resolve loading and unloading discrepancies with shippers, suppliers, or vendors.

Monitored Canadian import shipments during transit.

Coordinated with US Customs, Department of Transportation, and other agencies to execute the regulatory process.

Conducted terminal releases for several steamship lines; prepared and processed numerous report and manifests for transport purposes, and delivered timely reports and manifests to various terminals.

Compiled customs clearance for empty containers, while maintaining vessel files.

Processed arrival notices and invoices for importers and brokers.

Ivaran Lines Limited, New York, NY 10/1990 – 5/1999

Import Traffic Coordinator

Arranged and coordinated inbound intermodal moves; distributed manifests and other related documents to proper parties.

Provided excellent customer service to clients; answered customer queries and trouble shoot problems and issues to devise favorable solutions.

EDUCATION

Registered Notary Public, State of New Jersey

William Cullen Bryant High School, Long Island City, NY - High School Diploma

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