Customer Service Accounts Payable

Kathy E. Balch

**** *********** ***** ******** *****, VA 23453

P – 901-***-**** E-mail- **********@*****.***

Experience

May 2009 – March 2017 Nale Logistics Memphis, TN

ENTERPRISING, HARD-WORKING AND TECHNICALLY SKILLED ACCOUNTS PAYABLE SPECIALIST/CUSTOMER SERVICE MANAGER

I am known for my attention to detail, timeliness and accuracy in disbursement functions for a very diverse industry of employers. My A/P career spans 35 years of experience in manufacturing, retail and logistics industries and has included accountability for the processing of 15,000 to 20,000 invoices per month ($10M+) per month. Backed by solid credentials (Associates Degree in Accounting) and the proficiencies in generally accepted accounting practices (GAAP) as well as MS Office Suite, QAD, Computron Accounting software, AS400, J.D. Edwards, ADP payroll, Quickbooks, EDI systems and SAP.

Accounts Payable Processes and Management

EDI & Financial System Technologies

Records Organization & Management

Invoices/Expense Reports/Payment Transactions

Corporate Accounting & Bookkeeping

GAAP Standards & Regulations

Vendor Negotiations & Management

Vendor Database Management

Journal Entries & General Ledger

Teambuilding & Staff Supervision

Spreadsheets & Accounting Reports

Month End & Year End, Closing Duties

Handled daily A/P processes, managed vendor/supplier relations and oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit & debit memos, and payment transactions. Maintained adherence to corporate, accounting and GAAP standards; addressed all issues from vendors regarding accounts payable; and ensured accurate and compliant A/P files and records in accordance with company policy and government regulations.

March 2008 – May 2009 VML Inc. Memphis, TN

Inventory Control Manager/Warehouse Supervisor/Customer Service Supervisor

Trained, scheduled and supervised 85 hourly employees while overseeing all inventory control responsibilities and all customer service accounts. Kept track of all physical inventory of products and interacted with all drivers, local & long haul, domestic & international, kept track of ETA’s on late trucks, made sure all deliveries and pickups were documented and properly signed. Worked with shipping and receiving for returned product. Resolved all customer service problems and related information to customer or vendor. Reported to CEO with reports and inventory control issues and customer service problems. Was in charge of accounts payable and worked with all vendors to ensure they were paid on a timely basis.

Responsible for Inventory Control of 400,000 sq. ft. 3rd party shipping warehouse.

Responsible for all monthly, quarterly and annual physical inventory as well as reconciling inventory discrepancies.

Ensured that inventory control needs were consistently met by improving, developing and building upon existing measures involving safety, quality and productivity standards.

Responsible for managing control measures to ensure mistakes, inaccuracies and discrepancies highlighted are addressed and resolved in a timely manner.

February 2007 – March 2008 Gyrus ACMI ENT Memphis, TN

Customer Sales Specialist

Highly energetic and self- motivated sales professional with many years progressive and successful experience providing sales support to the sales and marketing departments. Demonstrated ability to lead and manage multiple responsibilities in a fast-paced environment with tight deadlines. Proven record of problem solving and able to bring exceptional results through motivation and empowerment.

Market Research and Analysis

Team Building and Leadership

Competitive Intelligence

Project Management

Strategic Planning

Reporting to all Sales Management

March 2005 – October 2006 Dunavant Enterprises Memphis, TN

Accounts Payable/ Customer Service

Accomplished Accounts Payable Specialist with a high degree of professionalism and strong problem resolution capabilities. Maintains 100% accuracy in processing invoices. Proficient at vendor management and thrives in challenging, fast-paced environments. Dedicated to providing current state of accounts reports to inform management whenever needed. Responsible for keying up to 1000 invoices per day, answer customers and vendor inquiries regarding shipments, delivery changes, carrier problems, or changes to their orders. Responsible for maintaining numerous Excel spreadsheets for month end, quarterly, and year end closing functions. Paid invoices for the entire company and mailed to vendors. Audited and approved all warehouse and freight invoices for domestic and export shipments.

Vendor Mangement

Reporting

Budget Control

Accounts Administration

Organized and Proactive

Self-motivated

Detail Oriented

Sept. 2001 – July 2004 Gyrus ENT Memphis, TN

Service Center Administrator

Service Center Administrator with great listening skills in order to communicate properly with Doctors and nurses to achieve their needs. Promptly responded to all calls and emails from customers and vendors. Received and cleaned medical equipment sent in for repair. Called customer with pricing or repairs, packed and shipped the items back to customer.

April 1995 – Sept 2001 Pfizer Inc. Memphis, TN

Senior Accounting Coordinator

Maintained highest level of customer service, coordinated with General Ledger department to ensure all numbers were balanced, keyed accounts payable invoices and worked on any problem resolution needed to resolve any discrepancies. Updated all vendor information as needed. Performed month end reporting and trained 100 new employees in local office, Traveled with supervisor to many Pfizer locations out of town to train employees on accounting software.

Received and opened all incoming mail

Scanned all documents into the accounting system

Matched invoices with purchase orders

Keyed hundreds of invoices daily

Handled all concerns and complaints from vendors about problem resolution

Kept vendor database updated

April 1986 – April 1995 Cargill Inc. Memphis, TN

Starch & Refined Oils Accountant

Experienced accountant successful at managing multiple projects and teams, while consistently meeting deadlines under pressure. Excellent people skills and high initiative.

Started on switchboard and then took over all business equipment purchases and all telephone technical issues including a very successful new telephone equipment run in the plant that also resulted in my promotion to Customer Sales Department

Excellent customer service while taking orders for bulk product in large quantities

Resolving any issues with customers’ orders or vendor issues

Accounts Payables processing and check runs

Substituted for supervisors when out of office

Dealt with plant supervisors on product levels and amounts available for shipment to ensure on time deliveries for customers

Worked with lab and Microbiologists on problems with bulk product

Attended all sales meetings and quarterly dinner meetings to discuss progress of plant

Objective – To make a significant contribution to a company in which I will be recognized for my achievements and dedication to my work and to be a team player for the benefit of helping the company and its’ employees grow in a family run environment. I am a self-starter and work well independently without supervision.

Education – Associates Degree in Accounting

Skills - Have keyed up to 1,100 invoices a day, QAD, Microsoft Windows & Office environment, Computron Accounting software, SAP, large ERP system experience, AS400 system, J.D. Edwards, and all office equipment, Excel, Word, Access, email, Powerpoint, ADP payroll software, Quickbooks, some Peoplesoft and Oracle. Knowledgeable of all office equipment. I have taken many customer service classes and accounts payable classes offered by several companies I have been employed by.

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