Sales Customer Service

Education

Master of Business Administration (MBA) – Accounting 2015

Universidad del Turabo (Turabo University); Gurabo, Puerto Rico

G.P.A. 4.00

Real Estate Course 2010

Coldwell Banker Real Estate Institute; Caguas, Puerto Rico

License C-16283

Work Experience

Caribbean Beverage Company (CBC – PepsiCo Distributor) 2009 – Present

Sales Account Manager

Develop relationships with CBC retail clients via in-market initiatives to grow sales.

Execute quote requests, follow-up and facilitate sales process to exceed client expectations

Leverage internal goals to facilitate sales process..

Educate clients through in person and telephonic efforts.

Effectively present CBC-PepsiCo value proposition.

Manage sales process internally and externally.

Product promotion and merchandising to grow segment sales.

Manage agency books of business.

Prospect new accounts.

H&R Block 2014

Tax Professional

Professionally prepared tax returns.

Informed customers about current tax laws and filling options.

Organized and kept customers personal information confidential.

Provided excellent customer service.

Freelance Handyman 2000 – 2009

Masonry Corner Bead installer.

Residential and Commercial painter.

Residential and Commercial landscaping.

La Casa de Todos 1994 – 1999

Accounting Assistant

Performed assigned month-end duties, including journal entries, account reconciliations and other reporting schedules.

Prepared analyses to support management initiatives and audit requests.

Accurately estimated and calculated capitalizations and reserves for month end close.

Provided subject matter expertise in support of organizational support including, but not limited to, Finance and Accounting Cycle.

Performed analytical reviews for General Ledger accounts.

Maintained proper Internal Controls to ensure compliance with public and private regulatory agencies.

Efficiently assisted in special projects as requested by management.

Juncos AL Construction 1996 – 1996

Accounting Assistant

Performed assigned month-end duties, including journal entries.

Worked with account reconciliations and other reporting schedules.

Performed analytical reviews for General Ledger accounts.

Efficiently assisted in special projects as requested by management.

Skills

Bilingual: Spanish and English.

Budget tracking, business knowledge, project management and confidentiality oriented.

Excellent leadership and time management skills, responsible, independent and a proven team player.

Computer skills: Peachtree Accounting, QuickBooks, Windows and Macintosh Operating System, Microsoft Word, Power Point, Excel, Outlook

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