Manager Customer Service
Resume:
SHAYLA AFROZE
Frisco, TX 75034
646-***-**** ********@***.***
Professional Summary
Patient service oriented pharmacist with 16 years of experience including eight years in management. Respected leader with chief pharmacist experience being able to train, manage diverse team members to deliver peak performance. Excellent track record of maintaining positive relationships with customers, medical professionals, and fellow coworkers. Dedicated to provide quality patient care with fast and accurate medication dispensing. My desire is for a position where I can utilize my knowledge, field experience and skill to carry on my passion as a pharmacist while being a team player to achieve and exceed company goals.
Licenses
Texas Board of Pharmacy Certified to Immunize by APHA
Oklahoma Board of Pharmacy CPR Certification
New York Board of Pharmacy
Experiences
Staff Pharmacist
Walgreens Pharmacy July, 2012-Present
Review and interpret prescription orders
Dispense medication by labeling, compounding, packaging and labeling pharmaceutical products, counseling patients on their medications
When needed communicate between medical staffs and or insurance to improve patient outcomes
Supervise technicians as well as train new technicians
Provide immunization services to patients in pharmacy and in Flu Clinic
Lead pharmacy operation by organizing and directing staff members to optimize work flow
Work closely with upper management to meet or exceed company goals
Put customers first and prioritize their needs
Model compliance with company policies and procedure and support company standards, ethics and integrity
Pharmacy Manager
Rite Aid Pharmacy August, 2010-June, 2012
All RXM/PIC responsibilities, managing a team of three pharmacists and eight technicians
Insuring licensing for pharmacists, pharmacy technicians and pharmacy are up to date
Controlling inventory and budget in this high volume store to meet or exceed pharmacy set goals
Interview new pharmacy personnel and oversee their training process
Participate in new pharmacy accusation, inventory transfer and help with smooth patients transition
Review, verify and dispense medication orders, provide immunization service to patients
Counsel patients on their prescription drugs, OTC or other healthcare needs
Organize, direct and delegate responsibilities between pharmacy team members to improve work flow, hold team responsible for their actions, take proper disciplinary actions when required
Work with store manager and district manager to improve patient experiences
Pharmacy Manager
Rite Aid Pharmacy November, 07-August, 2010
Handle all pharmacy manager/PIC responsibilities
Committed to provide excellent customer service
Improve inventory control, manage, train diverse pharmacy team members to deliver peak performance
Maintain confidential information, documentation, and assigned records as required
Insuring prescriptions accuracy and if needed contact prescribers
Solve customer complaints with care while gaining their trust and loyalty
Help district managers with pour over, volunteer as extra pharmacist to help set up new store, attend various company meetings and participate in webinars to be current with company policies
Offer suggestions when needed, follow through various projects and making sure they are completed before or by due date
Staff Pharmacist
Rite Aid Pharmacy April, 2006-November, 2007
Follow applicable state and federal regulations and guidelines while filling all prescriptions and completing DUR and final quality assurance
Prioritize pharmacy department tasks and complete them in timely manner
Provide excellent customers service to current and new patients to gain trust and loyalty
Promote company branded products, assist in training new pharmacy employees
Help with inventory management as well doing annual inventory
Facilitate opening and closing of pharmacy department
Keep with core value and model of the company and set example for others to follow
Staff Pharmacist
Eckerd Drugs May, 2004-April, 2006
Interface and counsel patients on proper use of medication, OTC products
Putting patients and their need first while filling their prescriptions
Get involve with patients’ caregiver including physician to ensure maximum outcome of therapy
Be genuine in words and actions and lead by setting example
Take initiative to make changes for better work flow and superior customer services
Oversee technicians performances, provide feedback and support when needed, treating others with kindness, respect and making them feel valuable for the company
Pharmacy Manager
Ben-Tal Pharmacy January, 2003-May, 2004
Be responsible for all RXM/PIC duties including payroll, third party payments and inventory
Work closely with HIV specialty pharmacist to insure all her patients have their medications available to them
Bringing enthusiasm, creativity and encouragement to others at work
Taking ownership to learn and grow while providing excellent customer service
Work closely with clinic medical team,
Take time to listen, understand patients’ need
Verify physicians’ order and dispense prescriptions with accuracy
Education
St. John’s University, Jamaica, NY
College of Pharmacy and Allied Health Professions
Bachelor of Pharmacy May 1999
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