Customer Service Social Media
Resume:
Terrence Grandison
Houston, TX *7012
***********@*****.***
OBJECTIVE
To obtain a position that will utilize as well as challenge my strengths, abilities, skills and knowledge, while given the opportunity for further advancement and encompassing the goals and mission of the organization.
EXPERIENCE
Realtor October 2014 - Present
Coldwell Banker United Houston, TX
I am a Realtor in the Greater Houston Metropolitan area with over a decade of experience in customer service. I specialize in single family homes for first-time buyers, as well as rental and investment properties. Assisting a client through the home buying process inspires and encourages me to become better with each transaction. I thoroughly enjoy educating first time homebuyers on the the home buying process and making myself available to answer any question regarding the subject. I can also assist potential homeowners with a variety of credit issues that may be seen as a roadblock to home ownership.
Senior Promotions Coordinator January 2014 - February 2017
Radio One Houston Houston, TX
Legal liaison for Houston Cluster(KMJQ, KROI, KBXX).
Sales team liaison for KMJQ and KROI.
Manage all contesting for all KMJQ on-site, on-air, and web promotions.
Oversee proper execution of all KMJQ specific remote broadcasts and community appearances.
Supervise teams of up to 15 people on all day-to-day tasks and special event executions.
Train promotions team members on department specific standard operating procedures
KBXX Promotions Coordinator January 2013 - January 2014
Radio One Houston Houston, TX
Create contests in Promosuite system and ensure proper on-air execution.
Enter contest winner/client data into database.
Schedule promotions events for team members.
Create graphic and video content for social media platforms.
Maintain 97.9 the Box vehicle fleet.
Web/Promotions Assistant June 2008 - January 2013
Radio One Houston Houston, TX
Produce live broadcasts from remote locations.
Enter contest winner/client data into database.
Schedule promotions events for team members.
Create graphic and video content for 97.9 the box.
Customer Service Assistant September 2011 - December 2011
Aon Hewitt (Contract Assignment) The Woodlands, TX
Answer questions from customers regarding to their firm’s annual insurance benefit enrollment.
Enroll customers in benefits programs.
Research customer’s inquiries in regards to pricing and enrollment status.
Data entry.
Safety Supervisor October 2005 - July 2007
UPS Houston, TX
Created/maintained a safe working environment.
Trained employees in safety habits and proper techniques relative to their jobs to prevent injury.
Loaded and unloaded trucks.
EDUCATION
Texas Southern University
B.A. in Telecommunications
CERTIFICATIONS
Texas Real Estate Commission
Licensed Realtor®
Texas Affordable Housing Specialist
Social Media Pro
National Health Care Provider Solutions
CPR AED First Aid
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