Customer Service Data Entry
Resume:
Shirley Baltazar *****************@*****.***
Accomplished, achievement- driven and result oriented recent dual bachelors graduate with good work ethics, combined with a desire to utilize my continual learning at Laverne university while I achieve my masters in accounting. I am willing to work and determine to attain success.
Skills Proficiency
BILINGUAL / SPANISH
AS400 – MICRO P/P
10 + CUSTOMER SERVICE
MICROSOFT WORD / EXCEL /QUICKBOOKS
NOVA TIME 3000
ADP PAYROLL PROCESSING/ REPORTING
ON Q PROPERTY / HOTEL AUDITING
SOFT POINT/ TRUCK MATE / CLUE
INFINISOURCE / ANTHEM BLUE CROSS
CLUE – PAYROLL SYSTEM
EXPERIENCE
Performance Team & Gale Triangle 9/16/2013 –Present (PT Employee) Jurupa Valley, CA 4/16/2013 –9/15/13 APPLE ONE
Provides administrative/clerical support, strong office administration skills, completed projects on time and met deadlines. Attention to detail and ability to maintain high level of confidentiality. Strong PC skills including Word, Excel, Power Point, and Adobe, Ability to interact with management at all levels work independently and balance a workload of multiple projects. Solid written and verbal communications, maintained expenses, revenue, accounts payable, accounts receivable, invoiced customers, assisted with employee payroll, driver payroll, budgeting and forecasting. Run multi building payroll in clue system on weekly bases.
AP/Payroll Clerk 6/18/2012-1/2/2013
NAP/Ledgent Corona, CA
ADP Processing ADP reporting, Maintains payroll information by collecting, calculating, and entering data. Setup & maintained vacation accruals. Processed 20-30 invoices daily, Prepares reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages. Sorted, Matched Invoice, Set invoices up for payment & assisted in month end. Resolves payroll discrepancies by collecting and analyzing information. Maintains employee confidence and protects payroll operations by keeping information
confidential. Developed & implemented Human Resource’s policies & procedures. Processed new hires, terminated employee paper work daily also calculated last check accordingly. Maintained knowledge of legal requirements and government reporting regulations affecting HR functions. Handle and resolve customer complaints, kept record of customer interactions and transaction’s.
Hotel Supervisor 8/2/2011-5/18/2012 Morongo Casino Resort & Spa 49500 Seminole Drive, Cabazon. CA
Responsible for promoting the hotel core values: Honesty, Personal Integrity, and Team before Self. Provide courteous service to our guests and be cordial to all Team Members. Communicate effectively both orally and in writing. Maintain a good attendance record Responsible for defusing customer concerns or complaints. Assist in the training, development and direction of the Hotel Front Desk, Reservations, PBX, Bell, Valet and Transportation departments. Assist in creating, implementing, and achieving the departmental budgets for the Front Desk, Reservations, PBX, Bell, Valet and Transportation departments..
Accounting Manager/ Night Auditor 07/9/2009-7/29/2011 Hampton Inn & Suites Highland, California
Maintain vendor files to ensure that payments are made accurately and timely. Dealt directly with customer either on the phone, electronically or face to face. Training staff on delivering a high level of customer service, responsible for identifying training needs, tracking performance, coaching, and motivating direct reports. Implemented hiring, terminating, compensation, and performance evaluation Reports. Human resources’ Set up employee
Orientations, recruiting, new hire paperwork, interviewing, background checks, and social security verification and employee termination.
Comprehensive knowledge of coding, balancing, reconciling and maintaining records, excellent team participation, administrative knowledge, and clerical skills.
Student Internship 12/10/2008- 3/10/2009
California Visitor’s Bureau of San Bernardino, CA
Created access data base program for projects. Monitored and created excel spread sheets daily as well as coding and formatting formulas to accommodate presentation layout.
Transportation Assistant/ Admissions Clerk 09/29/2003 - 05/30/2008 San Manuel Indian Bingo & Casino Highland CA
Organized short reports of daily information and presented final results of a day’s office performance to management. Works well with people, have often utilized by my management along with my voluntary ability; to translate for Spanish speaking guests. Event planning for approximately 3000 guests monthly. Event planning, booking and creating itineraries, data entry, created marketing business brochure, defusing customer concerns on and off the phone. Greet customers and assist visitors, I also handle general administrative duties such as filing, faxing, copying, and mailing.
Masters Accounting
Dual Bachelors Business
Accounting- in progress
University of La Verne
Dual Bachelor’s in Business Management and Administrative Marketing
California State University, San Bernardino
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